My dad walked in to order ant the Winthrop Street location this morning and he waited about 5/6 minutes to be helped. The girl stated “we’re really busy, I can’t help you”. Is this what customer service has turned into? This is absolutely unacceptable. Turning down a 60 year old man a quick simple sandwich. The sad part is, he understood they were busy and was willing to wait. I have worked in customer service for 20 years and this is something you never do.
Atmosphere: 1
Service: 1
Customer Support
The manager Kylie refused to remake my latte and had my staff tell me “because I’m a regular and always have them remake my drink she is not going to remake it.” I come to this Dunkin maybe once every other week and consistently they make the drink incorrectly, however, when asked to remake it, it’s made correctly. However, this happens to be the closest Dunkin to where I’m going on my route. They constantly rush the orders. She did not offer a refund, I had to ask. Then refused to want to take the drink back. They don’t have to worry about seeing my business again and I went ahead and contacted corporate.
Atmosphere: 1
Food: 1
Service: 1
Bart Cerce
You are always greeted with a smile & they remember you !.... your order is started as they see you coming in 😊 great place to stop in for a coffee
Atmosphere: 5
Food: 5
Service: 5
Michael D
If you go to the winthrop st Dunkin Donuts...the "new" one...in the afternoon...the crew working there could not go slower if they tried...I always stop for a simple iced coffee at 430 in the day...and if there's a car on front of me? I'm guaranteed 10 minute wait....im not asking for a super Frappuccino mocha whatever...just a friggin iced coffee...unacceptable wait...every TIME!!!
Atmosphere: 1
Food: 4
Service: 1
ANONYMOUS LEGION
Order via drive thru they repeat my order and have it on the screen, when I get to window and pay, get all the way home and realize they did not make my order as I stated and they repeated back to me then was charged for. Next time I think I will hold up the drive thru line to check my whole order to make sure I'm not being charged for something I did not receive..
Atmosphere: 3
Food: 2
Service: 3
Paul F
The Dunkin Donuts in Rehoboth always has the freshest donuts. They also have multiple kinds of fresh munchkins including Boston cream, Lemon filled, Apple filled, Apple crunch filled, Blueberry crunch. NO OTHER Dunkin Donuts has those selections for munchkins. That is the best one around by far. Compare them and you will see.
Atmosphere: 4
Food: 5
Service: 5
Leslie Saben
There was not a soul in this place. There never is when I go by. Everything was great though, including the customer service. I think when they moved locations they lost most of their customers because it's hard to see them now.
The gentleman working was so patient and helpful to my 88 year old mom. Thank you
Service: 5
shejean
Very dirty. The newest Dunkin’ in Taunton; but dirtiest. Yesterday my feet were sticking to floor! Coffee rings on counter were same I saw weeks ago! ?? They were out of certain sized cup covers needed. I doubt the manager and/or owner makes regular appearances. They’re not as busy as other Dunkin’s in area….plenty of time to clean.
Scott Li
Been coming to this Dunkin for a long time, every time the staff members are very friendly, polite, respectful. It’s very rare for a fast food restaurant to actually care about customer service like this place does! Will keep coming back. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Sharon Levesque
This is my second time here as I moved to the area and have waited over 20 minutes at drive through to even order. The manager needs to fix this
Atmosphere: 1
Food: 2
Service: 1
Katharine McGann
I asked for less ice and was given the same amount of ice and a cup that was not even full. Not ok for the price paid.
I run on dunkin
Atmosphere: 5
Food: 5
Service: 5
Always messing up my order
Atmosphere: 2
Food: 2
Service: 2
Not open when the app says they are.
My dad walked in to order ant the Winthrop Street location this morning and he waited about 5/6 minutes to be helped. The girl stated “we’re really busy, I can’t help you”. Is this what customer service has turned into? This is absolutely unacceptable. Turning down a 60 year old man a quick simple sandwich. The sad part is, he understood they were busy and was willing to wait. I have worked in customer service for 20 years and this is something you never do.
Atmosphere: 1
Service: 1
The manager Kylie refused to remake my latte and had my staff tell me “because I’m a regular and always have them remake my drink she is not going to remake it.” I come to this Dunkin maybe once every other week and consistently they make the drink incorrectly, however, when asked to remake it, it’s made correctly. However, this happens to be the closest Dunkin to where I’m going on my route. They constantly rush the orders. She did not offer a refund, I had to ask. Then refused to want to take the drink back. They don’t have to worry about seeing my business again and I went ahead and contacted corporate.
Atmosphere: 1
Food: 1
Service: 1
You are always greeted with a smile & they remember you !.... your order is started as they see you coming in 😊 great place to stop in for a coffee
Atmosphere: 5
Food: 5
Service: 5
If you go to the winthrop st Dunkin Donuts...the "new" one...in the afternoon...the crew working there could not go slower if they tried...I always stop for a simple iced coffee at 430 in the day...and if there's a car on front of me? I'm guaranteed 10 minute wait....im not asking for a super Frappuccino mocha whatever...just a friggin iced coffee...unacceptable wait...every TIME!!!
Atmosphere: 1
Food: 4
Service: 1
Order via drive thru they repeat my order and have it on the screen, when I get to window and pay, get all the way home and realize they did not make my order as I stated and they repeated back to me then was charged for. Next time I think I will hold up the drive thru line to check my whole order to make sure I'm not being charged for something I did not receive..
Atmosphere: 3
Food: 2
Service: 3
The Dunkin Donuts in Rehoboth always has the freshest donuts. They also have multiple kinds of fresh munchkins including Boston cream, Lemon filled, Apple filled, Apple crunch filled, Blueberry crunch. NO OTHER Dunkin Donuts has those selections for munchkins. That is the best one around by far. Compare them and you will see.
Atmosphere: 4
Food: 5
Service: 5
There was not a soul in this place. There never is when I go by. Everything was great though, including the customer service. I think when they moved locations they lost most of their customers because it's hard to see them now.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
The gentleman working was so patient and helpful to my 88 year old mom. Thank you
Service: 5
Very dirty. The newest Dunkin’ in Taunton; but dirtiest. Yesterday my feet were sticking to floor! Coffee rings on counter were same I saw weeks ago! ?? They were out of certain sized cup covers needed. I doubt the manager and/or owner makes regular appearances. They’re not as busy as other Dunkin’s in area….plenty of time to clean.
Been coming to this Dunkin for a long time, every time the staff members are very friendly, polite, respectful. It’s very rare for a fast food restaurant to actually care about customer service like this place does! Will keep coming back. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
This is my second time here as I moved to the area and have waited over 20 minutes at drive through to even order. The manager needs to fix this
Atmosphere: 1
Food: 2
Service: 1
I asked for less ice and was given the same amount of ice and a cup that was not even full. Not ok for the price paid.
Atmosphere: 3
Food: 1
Service: 2
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