This is one of the worst Dunkin’ Donuts I’ve ever been to. A lot of the staff are nice but most our kids and frankly like kids don’t wanna be at work. The worst part of this place is their drive-through experience. I swear they do one car at a time from the looks of some of their staff they probably can’t multitask.
Kelsey Schecker
My order never comes out accurate, for whatever reason they don’t read the orders back to the customers which makes the orders wrong 9/10. The manager is very rude and goes to work out of uniform, basically in her pajamas. I always ask for my bagel toasted dark, and for whatever reason this location barely even puts the bagel in the toaster, like I get it cold. It’s closest to me and my work, so I end up having no choice. But it’s getting seriously upsetting to continually spend money at a place that can’t ever get anything right! And when the staff tried to make it right the manager was extremely rude to them! I wish I could contact the owner because this place is a mess, and a disappointment every time.
Atmosphere: 1
Food: 1
Service: 3
Ric Owen
Lied about prices, menu screen claimed $4.99 for a sandwich and I got charged $6.20 not a fan of false advertising
Taylor Sala
Every single time I come here for a sausage egg and cheese on a croissant. I ask for extra cheese and every time, there isn’t. This isn’t the first time they mess up orders. I don’t go here frequently, maybe 3 times a month just to get a sandwich and stuff for others. I don’t understand how you can work in customer service where you have to be detail oriented and listen to a customers request and still not pay attention. I’ve worked in restaurants and I always paid attention to what was asked of me. This place is just clearly people who are lazy or don’t care to do their job properly.
Food: 2
Service: 1
Holly Nicole
I go here out of laziness because it’s the closest one to me… but 9/10 they mess up my order and it takes forever. I’m gonna assume it’s usually due to understaffing but today I saw like 4 people in there and only one other person in the drive thru😭 I’ve worked at dunks before and there are bad days I get it… but I worked at one 10000x busier with less ppl on with less mess ups I swear.. they didn’t put the right bread on my sandwich today and the paper they wrapped it in had avocado smears all over it… my order didn’t include avocado lmao. Coffee was good this time tho haha
Atmosphere: 4
Food: 1
Service: 4
august //
untoasted bagel, barely any cream cheese. staff is very friendly though!
Food: 2
Service: 5
Paul Phillips
Small dining room. Was there to meet a client. Didn't order anything.
Atmosphere: 2
Food: 3
Service: 2
Jack Wailes
I find Dunkin’ Donuts on Patriots Road. One of the less preferred ones to go to. The orders are often incorrect. The lines are long and slow moving. And they don’t answer their phone.
Atmosphere: 3
Food: 4
Service: 3
Matthew Scott
The slowest dunks in the state.
Atmosphere: 1
Food: 3
Service: 1
Xavier Cisneros
Great breakfast and surprisingly fast! As well great service. I love their coffee and donuts. But then again, who doesn't? Definitely going back here some time.
HORRIFIC service, looks like the old lady that is the manager hired all her friends and they just stumble around the kitchen all day. Literally just spent 46 minutes inside of this Dunkin’s this morning.
Atmosphere: 1
Food: 5
Service: 1
Paul Mearn Jr
Good donuts
Atmosphere: 5
Food: 5
Service: 5
Ryan Lariviere
Cumbys coffee is still cheaper and can make it myself so it's right ALL THE TIME not just 9% of the time.
Food: 1
Marisa Vitale
I am a local who uses this Dunkin’s (only when I absolutely need to). I am not exaggerating when I saw EVERY time I come here they move extremely slowly. I’ve waited 45 minutes for HASH BROWNS before. The employees will give you attitude when you ask for your food saying “we’re understaffed you’re gonna have to wait like everybody else” when there’s 6 employees behind the counter. I’m never rude to these people no matter the circumstance and am still treated this way. Once you actually receive your food or beverages, the orders are often wrong or hot food items are cold. They don’t move quickly at all to attend to their 10 car line outside or their 10 people waiting inside for their order. Yesterday I was the only person in line or inside and waited 8 minutes for 1 coffee. All of the employees were socializing with each other while I sat at the drive-they window and could see my coffee on the counter. Eventually they realized I didn’t have my coffee and ran it over to me after it had been made for 5 minutes. I’m really not a Karen, I don’t complain about establishments often as I work food service and completely understand that sometimes you get overwhelmed, but this is a constant state for this Dunkin’s no matter how many patrons are present. The entire store needs to be retrained. You can ask any local and they will tell you the same thing.
Atmosphere: 1
Food: 1
Service: 1
Sandra Adrien
If you want to sit in your car for 30 minutes this is your place! I’m not sure who to blame, poor management or terrible work ethic. My husband and I moved to the area earlier this year and the average wait time for a small order is 20 minutes…. If you’re lucky.
This is one of the worst Dunkin’ Donuts I’ve ever been to. A lot of the staff are nice but most our kids and frankly like kids don’t wanna be at work. The worst part of this place is their drive-through experience. I swear they do one car at a time from the looks of some of their staff they probably can’t multitask.
My order never comes out accurate, for whatever reason they don’t read the orders back to the customers which makes the orders wrong 9/10. The manager is very rude and goes to work out of uniform, basically in her pajamas. I always ask for my bagel toasted dark, and for whatever reason this location barely even puts the bagel in the toaster, like I get it cold. It’s closest to me and my work, so I end up having no choice. But it’s getting seriously upsetting to continually spend money at a place that can’t ever get anything right! And when the staff tried to make it right the manager was extremely rude to them! I wish I could contact the owner because this place is a mess, and a disappointment every time.
Atmosphere: 1
Food: 1
Service: 3
Lied about prices, menu screen claimed $4.99 for a sandwich and I got charged $6.20 not a fan of false advertising
Every single time I come here for a sausage egg and cheese on a croissant. I ask for extra cheese and every time, there isn’t. This isn’t the first time they mess up orders. I don’t go here frequently, maybe 3 times a month just to get a sandwich and stuff for others. I don’t understand how you can work in customer service where you have to be detail oriented and listen to a customers request and still not pay attention. I’ve worked in restaurants and I always paid attention to what was asked of me. This place is just clearly people who are lazy or don’t care to do their job properly.
Food: 2
Service: 1
I go here out of laziness because it’s the closest one to me… but 9/10 they mess up my order and it takes forever. I’m gonna assume it’s usually due to understaffing but today I saw like 4 people in there and only one other person in the drive thru😭 I’ve worked at dunks before and there are bad days I get it… but I worked at one 10000x busier with less ppl on with less mess ups I swear.. they didn’t put the right bread on my sandwich today and the paper they wrapped it in had avocado smears all over it… my order didn’t include avocado lmao. Coffee was good this time tho haha
Atmosphere: 4
Food: 1
Service: 4
untoasted bagel, barely any cream cheese. staff is very friendly though!
Food: 2
Service: 5
Small dining room. Was there to meet a client. Didn't order anything.
Atmosphere: 2
Food: 3
Service: 2
I find Dunkin’ Donuts on Patriots Road. One of the less preferred ones to go to. The orders are often incorrect. The lines are long and slow moving. And they don’t answer their phone.
Atmosphere: 3
Food: 4
Service: 3
The slowest dunks in the state.
Atmosphere: 1
Food: 3
Service: 1
Great breakfast and surprisingly fast! As well great service. I love their coffee and donuts. But then again, who doesn't? Definitely going back here some time.
Restaurantji Recommends
HORRIFIC service, looks like the old lady that is the manager hired all her friends and they just stumble around the kitchen all day. Literally just spent 46 minutes inside of this Dunkin’s this morning.
Atmosphere: 1
Food: 5
Service: 1
Good donuts
Atmosphere: 5
Food: 5
Service: 5
Cumbys coffee is still cheaper and can make it myself so it's right ALL THE TIME not just 9% of the time.
Food: 1
I am a local who uses this Dunkin’s (only when I absolutely need to). I am not exaggerating when I saw EVERY time I come here they move extremely slowly. I’ve waited 45 minutes for HASH BROWNS before. The employees will give you attitude when you ask for your food saying “we’re understaffed you’re gonna have to wait like everybody else” when there’s 6 employees behind the counter. I’m never rude to these people no matter the circumstance and am still treated this way. Once you actually receive your food or beverages, the orders are often wrong or hot food items are cold. They don’t move quickly at all to attend to their 10 car line outside or their 10 people waiting inside for their order. Yesterday I was the only person in line or inside and waited 8 minutes for 1 coffee. All of the employees were socializing with each other while I sat at the drive-they window and could see my coffee on the counter. Eventually they realized I didn’t have my coffee and ran it over to me after it had been made for 5 minutes. I’m really not a Karen, I don’t complain about establishments often as I work food service and completely understand that sometimes you get overwhelmed, but this is a constant state for this Dunkin’s no matter how many patrons are present. The entire store needs to be retrained. You can ask any local and they will tell you the same thing.
Atmosphere: 1
Food: 1
Service: 1
If you want to sit in your car for 30 minutes this is your place! I’m not sure who to blame, poor management or terrible work ethic. My husband and I moved to the area earlier this year and the average wait time for a small order is 20 minutes…. If you’re lucky.
Service: 1
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