Dunkin'
In Mobil Gas Station, 5 East St, Tewksbury
(978) 488-1833
Recent Reviews
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coffee was horrible, no sugar, bagel was stale and it was supposed to have bacon and they gave it to me with sausage - service was fine - but they need to focus on the order and get it right!
Atmosphere: 4
Food: 1
Service: 4
Worst Dunkin’s in town. Either your coffee is cold or your cup smells like a cleaning rag. Doesn’t matter who’s working. They are all terrible.
Atmosphere: 1
Food: 2
Service: 1
I had to pull over on the side of the road to write this review. That's how annoying this is.
Woman at the window seemed like she didn't want to be there. She had a stank attitude, no customer service skills and needs to be replaced immediately. I asked for a toasted bagel with cream cheese "ON IT". I was given a Bagel without cheese and no knife ri spread it on it. Smh. Just go across the street and order dunkin for there
Atmosphere: 1
Food: 1
Service: 1
Parking: There’s lots of parking all around the building
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Maple Sugar Bacon Breakfast Sandwich
I now work here but before working here I came here every day as a customer and I wouldn’t only come here because it’s the only dunks in the whole area that can make my simple coffee right and taste normal (mocha iced black) only place that can do it. Never got food messed up and I know they are insanely busy here to after starting here they get a huge amount of customers and mobile orders too it’s very busy and still can stay top on the time in drive through almost always. We never make customers wait an extended period of time. We make food to order and always make sure we don’t give anyone anything old or not cooked properly we make sure each customer is taken care of and not given attitude at all. After working here it’s been getting increasing busy but we all keep up with it and to the best of our ability
Atmosphere: 5
Food: 5
Service: 5
Same as what others have said - burnt food, over 15 minute wait, and the staff acts like you're a nuisance. A woman practically bowled me over rather than say "excuse me," getting right up in my space.
There are a couple of workers there that do their best and I acknowledge that, but overall it's a no.
Atmosphere: 1
Food: 1
Service: 1
I’ve placed mobile orders multiple times here and they have taken over 15 minutes at times to get my order, while people who walk in and offer get there’s asap. Whenever I ask about when my order will be done they aldeas act like I’m being rude and inconveniencing them or just ignore me. I’ve also got a few drinks there that tastes awful almost like cleaning chemicals and make my throat hurt so I end up throwing them away wasting money. Not to mention a lot of the time the food is over cooked.
Atmosphere: 1
Food: 1
Service: 1
Hot Matcha Latte and a glazed donut
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Always understaffed. Increase wages and hire more people
Worst customer service I've ever experienced at a Dunkin Donuts. The women who work there ignore you when you want to place an order at the counter and when they finally get to you it's nothing but rudeness. (Especially the white woman) This place really sucks!!
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
id give it 0 stars if i could. every time i go inside i stand there for 10 minutes watching the workers take every drive thru order but pay no attention to the front counter. had to leave to go to another dunkins after waiting 10
Service: 1
Got my hot chocolate an donut in 2 mins
Atmosphere: 5
Food: 5
Service: 5
I've been to endless Dunks in the past 30+ years....This Dunks is by far the worst. Especially for EXTREME lack of customer service. With so many locations to choose from, why anybody would ever be a regular customer there is beyond me??!!!
Got my hot chocolate an donut in 2
Atmosphere: 5
Food: 5
Service: 5
Got my hot chocolate an donut in 2 mins
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