This might actually be the most incompetent Dunkin' Donuts location in New England which in it's own way is kind of impressive. I understand why they keep the mobile orders where people can't reach them so they wont be stolen BUT maybe pause the gossip huddle when people come in so they're not waiting for 10 minutes. I travel all over New England and I've been to a lot of Dunkin' Donuts so I know not to have high standards but it's actually pretty incredible how you can guarantee with 100% accuracy that this location WILL get at least one thing wrong on every item you order. Large black iced coffee? Get wrecked, you're getting a medium with cream and don't waste your time trying to correct it because someone with hard packed dirt under their nails and enough grease in their hair that they became a fire hazard 6 years ago will come out of the shadows and just blankly stare at you until you leave. Oh, you want bacon and cheddar omelet bites? Well we don't have any so you're getting a cold egg patty instead and if you don't like it you can stuff it where the sun don't shine (they also don't tell you they're out, they just give you whatever they feel like and you get to find out what they picked when you open the bag later). It's truly breathtaking that this location manages to defy the laws of customer service and basic hygiene and yet they're still allowed to unlock their doors every morning and let the general public inside. If you have to order at this location make sure you do it online because if you order in store you'll have to stand at an empty counter for 5-15 minutes and once you finally flag someone down they may growl and snap at you.
Atmosphere: 2
Food: 1
Service: 1
Thomas James
Meh, it's another Dunks
Atmosphere: 1
Food: 3
Service: 4
Alena Blair
Employees are not knowledgeable with items or new items. What are the Butter Pecan Frozen coffee. In the ad the whipped cream and toppings look soooo good!!! But when I pull up to the window š¤¦š¼āāļølooked like he put whipped cream on 2 hours before.. when I say something they tried telling me that's how its supposed to be.. wow... as im grabbing the coffee his hands were dirty and the filth under his nails š¤¢š¤® they should be wearing gloves! And to think i almost got something to eat. Hope its not like this for someone else, I know i will NEVER go there AGAIN!!!
Service: 1
Joy Henry
Usually a pretty decent Dunkin but I had to leave a review this time because I would have liked a little more coffee with my ice. Those guide lines for the ice out to make it pretty simple to know how much to put in but my large iced drink had ice all the way to the top
Atmosphere: 3
Food: 4
Service: 3
Zack Traffie
Dear Dunks Employees: do less drugs. Your job is not that hard or miserable. It's genuinely baffling how incapable some of y'all in particular are.
Y'all should honestly have to pay for the food you consistently leave out of orders.
Belinda
Not sure which young girl works the drive thru early morning shift but she is miserable. Maybe don't put her customer facing if she's going to sound like she's forced to work there. Kinda makes the morning a little depressing.
Atmosphere: 2
Food: 3
Service: 2
Josh Vest
Ordered 6$ meal deal coffee was suppose to have cold foam, ice was melted in coffee, sandwich bagel was burnt hard as a rock, Hashbrown was cold and soggy, drive threw was so slow
Atmosphere: 1
Food: 1
Service: 1
Jeff Gordon
Like a good neighbor, Dunkin' is there.
Atmosphere: 5
Food: 5
Service: 5
Ella Gauthier
asked for a bagel with butter and got this
Atmosphere: 1
Food: 1
Service: 2
N_Cheney
Went to get a coffee this morning at 7:10 line was around the building placed my order for two coffees waited in line until 7:25 when I finally got to the window they had not even made the coffees took my money saw no less then three employees standing at the counter talking I know how it is suppose to go as I worked at this location in the past I do not know what is going on but I can tell you as I work in the public service industry and would never accept this as ok I am sorry but this is very unacceptable and I know finding help right now is hard but come on if you have people working and just standing around talking and with the personality of a wet noodle at the window no one is going to want to go there sorry about the rant but can not ever make it to work on time if I stop at this locationā¦.
The people who work here are rude. Canāt be bothered to acknowledge the customers who come in, even those who are waiting at the counter to order. Itās usually ok for a mobile order, but if you need to order there, expect rude service and to be treated like youāre an inconvenience. Embarrassing. Better to go down the road to Elm St.
Atmosphere: 1
Food: 2
Service: 1
Bree āBree C.ā C.
There's almost always a long line for the drive thru and at the counter. This is the only Dunking Donuts where almost all men work there.
Atmosphere: 3
Service: 4
Arianna
Yummy?
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Donuts
William Yuva
Didnāt listen to my order just gave me both things I ordered plain. All people behind the counter were eating food and not doing their job correctly
Service: 1
Spencer Yuva
Didnāt listen to my order just gave me both things I ordered plain. All people behind the counter were eating food and not doing their job
This might actually be the most incompetent Dunkin' Donuts location in New England which in it's own way is kind of impressive. I understand why they keep the mobile orders where people can't reach them so they wont be stolen BUT maybe pause the gossip huddle when people come in so they're not waiting for 10 minutes. I travel all over New England and I've been to a lot of Dunkin' Donuts so I know not to have high standards but it's actually pretty incredible how you can guarantee with 100% accuracy that this location WILL get at least one thing wrong on every item you order. Large black iced coffee? Get wrecked, you're getting a medium with cream and don't waste your time trying to correct it because someone with hard packed dirt under their nails and enough grease in their hair that they became a fire hazard 6 years ago will come out of the shadows and just blankly stare at you until you leave. Oh, you want bacon and cheddar omelet bites? Well we don't have any so you're getting a cold egg patty instead and if you don't like it you can stuff it where the sun don't shine (they also don't tell you they're out, they just give you whatever they feel like and you get to find out what they picked when you open the bag later). It's truly breathtaking that this location manages to defy the laws of customer service and basic hygiene and yet they're still allowed to unlock their doors every morning and let the general public inside. If you have to order at this location make sure you do it online because if you order in store you'll have to stand at an empty counter for 5-15 minutes and once you finally flag someone down they may growl and snap at you.
Atmosphere: 2
Food: 1
Service: 1
Meh, it's another Dunks
Atmosphere: 1
Food: 3
Service: 4
Employees are not knowledgeable with items or new items. What are the Butter Pecan Frozen coffee. In the ad the whipped cream and toppings look soooo good!!! But when I pull up to the window š¤¦š¼āāļølooked like he put whipped cream on 2 hours before.. when I say something they tried telling me that's how its supposed to be.. wow... as im grabbing the coffee his hands were dirty and the filth under his nails š¤¢š¤® they should be wearing gloves! And to think i almost got something to eat. Hope its not like this for someone else, I know i will NEVER go there AGAIN!!!
Service: 1
Usually a pretty decent Dunkin but I had to leave a review this time because I would have liked a little more coffee with my ice. Those guide lines for the ice out to make it pretty simple to know how much to put in but my large iced drink had ice all the way to the top
Atmosphere: 3
Food: 4
Service: 3
Dear Dunks Employees: do less drugs. Your job is not that hard or miserable. It's genuinely baffling how incapable some of y'all in particular are.
Y'all should honestly have to pay for the food you consistently leave out of orders.
Not sure which young girl works the drive thru early morning shift but she is miserable. Maybe don't put her customer facing if she's going to sound like she's forced to work there. Kinda makes the morning a little depressing.
Atmosphere: 2
Food: 3
Service: 2
Ordered 6$ meal deal coffee was suppose to have cold foam, ice was melted in coffee, sandwich bagel was burnt hard as a rock, Hashbrown was cold and soggy, drive threw was so slow
Atmosphere: 1
Food: 1
Service: 1
Like a good neighbor, Dunkin' is there.
Atmosphere: 5
Food: 5
Service: 5
asked for a bagel with butter and got this
Atmosphere: 1
Food: 1
Service: 2
Went to get a coffee this morning at 7:10 line was around the building placed my order for two coffees waited in line until 7:25 when I finally got to the window they had not even made the coffees took my money saw no less then three employees standing at the counter talking I know how it is suppose to go as I worked at this location in the past I do not know what is going on but I can tell you as I work in the public service industry and would never accept this as ok I am sorry but this is very unacceptable and I know finding help right now is hard but come on if you have people working and just standing around talking and with the personality of a wet noodle at the window no one is going to want to go there sorry about the rant but can not ever make it to work on time if I stop at this locationā¦.
Atmosphere: 1
Service: 1
Restaurantji Recommends
The people who work here are rude. Canāt be bothered to acknowledge the customers who come in, even those who are waiting at the counter to order.
Itās usually ok for a mobile order, but if you need to order there, expect rude service and to be treated like youāre an inconvenience. Embarrassing. Better to go down the road to Elm St.
Atmosphere: 1
Food: 2
Service: 1
There's almost always a long line for the drive thru and at the counter. This is the only Dunking Donuts where almost all men work there.
Atmosphere: 3
Service: 4
Yummy?
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Donuts
Didnāt listen to my order just gave me both things I ordered plain. All people behind the counter were eating food and not doing their job correctly
Service: 1
Didnāt listen to my order just gave me both things I ordered plain. All people behind the counter were eating food and not doing their job
Service: 1
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