Went here with my mom we asked if the have croissant got told yes then asked for two egg , maple bacon on a croissant and got told they only have one egg which we said ok will get that and one with just bacon on it they said ok. Then got to the window and got told that they don't have croissant at all.. Told them that is what we asked and asked why lie about it and they didn't know what else to say but sorry.
Atmosphere: 1
Food: 1
Service: 1
Izzy Izard
Coffee cup smelled like bad weed and coffee tasted the same, waste of money
Princess L’amour
Absolute terrible.
Atmosphere: 1
Food: 1
Service: 1
Jon Black
20° today waited over 5 minutes in line in front of speaker with my windows rolled down No one waited on me Staff is not capable of preforming basic task
Atmosphere: 1
Food: 1
Service: 1
Hunter Sikkila
Drive thru was fast but doesn't mean much when your order is wrong and the workers are rude. Normally I wouldn't write a review like this but having my order basically thrown into my car window while the worker says nothing is pretty pathetic.
soneill17
Great food and drinks at this location! Service was excellent as well, thank you Molly for taking my order!
Atmosphere: 5
Food: 5
Service: 5
Emily Kamens
1 star is generous. This is the worst Dunkin’ Donuts in New England. The staff is untrained and unkind. Just yesterday I was yelled at by an employee for letting them know my order was wrong. I wouldn’t recommend, 0/10 for me dawg.
Service: 1
Erin Irons
Too much socializing. Rude customer service!! Customer should be first.
Atmosphere: 1
Food: 4
Service: 1
Shawna Burke
This might actually be the most incompetent Dunkin' Donuts location in New England which in it's own way is kind of impressive. I understand why they keep the mobile orders where people can't reach them so they wont be stolen BUT maybe pause the gossip huddle when people come in so they're not waiting for 10 minutes. I travel all over New England and I've been to a lot of Dunkin' Donuts so I know not to have high standards but it's actually pretty incredible how you can guarantee with 100% accuracy that this location WILL get at least one thing wrong on every item you order. Large black iced coffee? Get wrecked, you're getting a medium with cream and don't waste your time trying to correct it because someone with hard packed dirt under their nails and enough grease in their hair that they became a fire hazard 6 years ago will come out of the shadows and just blankly stare at you until you leave. Oh, you want bacon and cheddar omelet bites? Well we don't have any so you're getting a cold egg patty instead and if you don't like it you can stuff it where the sun don't shine (they also don't tell you they're out, they just give you whatever they feel like and you get to find out what they picked when you open the bag later). It's truly breathtaking that this location manages to defy the laws of customer service and basic hygiene and yet they're still allowed to unlock their doors every morning and let the general public inside. If you have to order at this location make sure you do it online because if you order in store you'll have to stand at an empty counter for 5-15 minutes and once you finally flag someone down they may growl and snap at you.
Employees are not knowledgeable with items or new items. What are the Butter Pecan Frozen coffee. In the ad the whipped cream and toppings look soooo good!!! But when I pull up to the window 🤦🏼♀️looked like he put whipped cream on 2 hours before.. when I say something they tried telling me that's how its supposed to be.. wow... as im grabbing the coffee his hands were dirty and the filth under his nails 🤢🤮 they should be wearing gloves! And to think i almost got something to eat. Hope its not like this for someone else, I know i will NEVER go there AGAIN!!!
Service: 1
Joy Henry
Usually a pretty decent Dunkin but I had to leave a review this time because I would have liked a little more coffee with my ice. Those guide lines for the ice out to make it pretty simple to know how much to put in but my large iced drink had ice all the way to the top
Atmosphere: 3
Food: 4
Service: 3
Zack Traffie
Dear Dunks Employees: do less drugs. Your job is not that hard or miserable. It's genuinely baffling how incapable some of y'all in particular are.
Y'all should honestly have to pay for the food you consistently leave out of orders.
Belinda
Not sure which young girl works the drive thru early morning shift but she is miserable. Maybe don't put her customer facing if she's going to sound like she's forced to work there. Kinda makes the morning a little depressing.
Atmosphere: 2
Food: 3
Service: 2
Josh Vest
Ordered 6$ meal deal coffee was suppose to have cold foam, ice was melted in coffee, sandwich bagel was burnt hard as a rock, Hashbrown was cold and soggy, drive threw was so slow
Went here with my mom we asked if the have croissant got told yes then asked for two egg , maple bacon on a croissant and got told they only have one egg which we said ok will get that and one with just bacon on it they said ok. Then got to the window and got told that they don't have croissant at all.. Told them that is what we asked and asked why lie about it and they didn't know what else to say but sorry.
Atmosphere: 1
Food: 1
Service: 1
Coffee cup smelled like bad weed and coffee tasted the same, waste of money
Absolute terrible.
Atmosphere: 1
Food: 1
Service: 1
20° today waited over 5 minutes in line in front of speaker with my windows rolled down No one waited on me Staff is not capable of preforming basic task
Atmosphere: 1
Food: 1
Service: 1
Drive thru was fast but doesn't mean much when your order is wrong and the workers are rude. Normally I wouldn't write a review like this but having my order basically thrown into my car window while the worker says nothing is pretty pathetic.
Great food and drinks at this location! Service was excellent as well, thank you Molly for taking my order!
Atmosphere: 5
Food: 5
Service: 5
1 star is generous. This is the worst Dunkin’ Donuts in New England. The staff is untrained and unkind. Just yesterday I was yelled at by an employee for letting them know my order was wrong. I wouldn’t recommend, 0/10 for me dawg.
Service: 1
Too much socializing. Rude customer service!! Customer should be first.
Atmosphere: 1
Food: 4
Service: 1
This might actually be the most incompetent Dunkin' Donuts location in New England which in it's own way is kind of impressive. I understand why they keep the mobile orders where people can't reach them so they wont be stolen BUT maybe pause the gossip huddle when people come in so they're not waiting for 10 minutes. I travel all over New England and I've been to a lot of Dunkin' Donuts so I know not to have high standards but it's actually pretty incredible how you can guarantee with 100% accuracy that this location WILL get at least one thing wrong on every item you order. Large black iced coffee? Get wrecked, you're getting a medium with cream and don't waste your time trying to correct it because someone with hard packed dirt under their nails and enough grease in their hair that they became a fire hazard 6 years ago will come out of the shadows and just blankly stare at you until you leave. Oh, you want bacon and cheddar omelet bites? Well we don't have any so you're getting a cold egg patty instead and if you don't like it you can stuff it where the sun don't shine (they also don't tell you they're out, they just give you whatever they feel like and you get to find out what they picked when you open the bag later). It's truly breathtaking that this location manages to defy the laws of customer service and basic hygiene and yet they're still allowed to unlock their doors every morning and let the general public inside. If you have to order at this location make sure you do it online because if you order in store you'll have to stand at an empty counter for 5-15 minutes and once you finally flag someone down they may growl and snap at you.
Atmosphere: 2
Food: 1
Service: 1
Meh, it's another Dunks
Atmosphere: 1
Food: 3
Service: 4
Restaurantji Recommends
Employees are not knowledgeable with items or new items. What are the Butter Pecan Frozen coffee. In the ad the whipped cream and toppings look soooo good!!! But when I pull up to the window 🤦🏼♀️looked like he put whipped cream on 2 hours before.. when I say something they tried telling me that's how its supposed to be.. wow... as im grabbing the coffee his hands were dirty and the filth under his nails 🤢🤮 they should be wearing gloves! And to think i almost got something to eat. Hope its not like this for someone else, I know i will NEVER go there AGAIN!!!
Service: 1
Usually a pretty decent Dunkin but I had to leave a review this time because I would have liked a little more coffee with my ice. Those guide lines for the ice out to make it pretty simple to know how much to put in but my large iced drink had ice all the way to the top
Atmosphere: 3
Food: 4
Service: 3
Dear Dunks Employees: do less drugs. Your job is not that hard or miserable. It's genuinely baffling how incapable some of y'all in particular are.
Y'all should honestly have to pay for the food you consistently leave out of orders.
Not sure which young girl works the drive thru early morning shift but she is miserable. Maybe don't put her customer facing if she's going to sound like she's forced to work there. Kinda makes the morning a little depressing.
Atmosphere: 2
Food: 3
Service: 2
Ordered 6$ meal deal coffee was suppose to have cold foam, ice was melted in coffee, sandwich bagel was burnt hard as a rock, Hashbrown was cold and soggy, drive threw was so slow
Atmosphere: 1
Food: 1
Service: 1
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