Where is Dunkin‘s you could ever go to? I have lived in the area for a few years now and I don’t think I’ve ever once. Had a good experience with them. The staff is extremely rude and incompetent and the service is extremely slow if you even get the correct order… that’s just the drive through experience. If you go inside be prepared to put on the bottom of their priority list you can stand there at the register for 10 minutes and have six people look over at you multiple times before someone comes over to take your order. Then you’re standing for another 10 minutes waiting for your order for it again to not even be correct or just absolutely suck. Do yourself a favor and drive out of the way to get coffee.
Susan Bartunek
Cresent bkst sandwich is the best!
Atmosphere: 5
Food: 5
Service: 5
Gary Comeau
A place were you can get gas a hot coffee ☕ and food
Atmosphere: 5
Food: 5
Service: 5
H C
Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Logan Snow
Eh. Worst Dunkins in Middlesex county, maybe even all of Massachusetts. The drive thru window is fine but don't go inside unless you have 20 minutes to kill.
I also noticed during my wait that all flies were attracted to the orange lining near the register. Then I looked above and counted 20 flies. Place needs a deep cleanse.
10 minutes just take your order. There are not enough workers here to do the window and deal with inside customers.
Atmosphere: 1
Food: 1
Service: 1
Shawn Yates
Sarah is the best. Service with other workers is a coinflip.
Atmosphere: 3
Food: 3
Service: 4
jatinder dhillon
When asked for black pepper was told we don’t carry it and it expires and I was the only one asking for. Today I ask for napkins and I was told they are too expensive and they don’t order them. Do they expect us to wipe our hands on our jeans. Store does not get help from the franchisee and when I called the district manager she never returned my calls. Please give business to other Dunkin’ and avoid going to this one.
Atmosphere: 1
Food: 4
Service: 1
Joel Coelho
Very good
Breanne Primeau-Hornbeck
The employee was so incredibly rude to me when I asked them to remake my coffee because they didn't give me decaf. They just told me I was wrong and that I didn't ask for decaf. They did remake it for me, but they just handed it to me and said nothing. The employee was clearly annoyed (rolled her eyes) she had to remake it and didn't even respond to me when I told her to have a nice day. I am so sick of bad customer service.
I visited this location’s drive-thru for the first time and ordered a small hot coffee (as I typically don’t consume more than 80% of a small), along with a hash brown and everything bagel minis. When I reached the window, I noticed I was handed a medium coffee instead. I politely informed the staff that I had ordered a small and explained that I never order medium to avoid waste.
However, the staff member insisted, “No, you ordered medium.” Rather than acknowledging the error or offering to correct the charge, he simply handed me a small coffee. After I left, I realized my receipt hadn’t been adjusted, and I was still charged for a medium. I returned to request a receipt and clarify the issue. Upon seeing me, the employee called the manager, printed the receipt, and walked away without explanation.
When I asked for the small refund of $0.42 to be returned to my card, the staff seemed irritated. While the refund amount was minor, the issue was more about the dismissive and unprofessional behavior. It makes one wonder how often this kind of mistake occurs.
Please double-check your receipts at this location. I personally won’t be returning.
Atmosphere: 2
Food: 2
Service: 2
Christopher anastasi
Worst Dunkins location 30 minutes for six donuts and a coffee. What a waste of time. Go to honeydew Next door or drive to a different location don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
joseph ruggieri
Worst one
Juju Q
I literally had a mobile order and I was sitting there waiting for it and they did and they didn’t aknowledge me once a customer ordered at the front after I had already been waiting a couple minutes and she literally got her food before me and drink and I was still waiting there and that lady left before me even though I had a mobile order and I had to speak up and ask them where my order was, they didn’t even try to see what was wrong or anything super unprofessional and what’s the point of doing a mobile order if it’s not gonna be ready when you’re there and walk in customers will get their order before you
Service: 1
Brendan Fahy
I paid for a medium coffee and then waited 10 minutes for two grown men to pace around and mess it up and then try to argue.
Where is Dunkin‘s you could ever go to? I have lived in the area for a few years now and I don’t think I’ve ever once. Had a good experience with them. The staff is extremely rude and incompetent and the service is extremely slow if you even get the correct order… that’s just the drive through experience. If you go inside be prepared to put on the bottom of their priority list you can stand there at the register for 10 minutes and have six people look over at you multiple times before someone comes over to take your order. Then you’re standing for another 10 minutes waiting for your order for it again to not even be correct or just absolutely suck. Do yourself a favor and drive out of the way to get coffee.
Cresent bkst sandwich is the best!
Atmosphere: 5
Food: 5
Service: 5
A place were you can get gas a hot coffee ☕ and food
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Eh. Worst Dunkins in Middlesex county, maybe even all of Massachusetts. The drive thru window is fine but don't go inside unless you have 20 minutes to kill.
I also noticed during my wait that all flies were attracted to the orange lining near the register. Then I looked above and counted 20 flies. Place needs a deep cleanse.
10 minutes just take your order. There are not enough workers here to do the window and deal with inside customers.
Atmosphere: 1
Food: 1
Service: 1
Sarah is the best. Service with other workers is a coinflip.
Atmosphere: 3
Food: 3
Service: 4
When asked for black pepper was told we don’t carry it and it expires and I was the only one asking for. Today I ask for napkins and I was told they are too expensive and they don’t order them. Do they expect us to wipe our hands on our jeans. Store does not get help from the franchisee and when I called the district manager she never returned my calls. Please give business to other Dunkin’ and avoid going to this one.
Atmosphere: 1
Food: 4
Service: 1
Very good
The employee was so incredibly rude to me when I asked them to remake my coffee because they didn't give me decaf. They just told me I was wrong and that I didn't ask for decaf. They did remake it for me, but they just handed it to me and said nothing. The employee was clearly annoyed (rolled her eyes) she had to remake it and didn't even respond to me when I told her to have a nice day. I am so sick of bad customer service.
Atmosphere: 1
Food: 1
Service: 1
Same as usual. Coffee gets the day on track!.
Restaurantji Recommends
I visited this location’s drive-thru for the first time and ordered a small hot coffee (as I typically don’t consume more than 80% of a small), along with a hash brown and everything bagel minis. When I reached the window, I noticed I was handed a medium coffee instead. I politely informed the staff that I had ordered a small and explained that I never order medium to avoid waste.
However, the staff member insisted, “No, you ordered medium.” Rather than acknowledging the error or offering to correct the charge, he simply handed me a small coffee. After I left, I realized my receipt hadn’t been adjusted, and I was still charged for a medium. I returned to request a receipt and clarify the issue. Upon seeing me, the employee called the manager, printed the receipt, and walked away without explanation.
When I asked for the small refund of $0.42 to be returned to my card, the staff seemed irritated. While the refund amount was minor, the issue was more about the dismissive and unprofessional behavior. It makes one wonder how often this kind of mistake occurs.
Please double-check your receipts at this location. I personally won’t be returning.
Atmosphere: 2
Food: 2
Service: 2
Worst Dunkins location 30 minutes for six donuts and a coffee. What a waste of time. Go to honeydew Next door or drive to a different location don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
Worst one
I literally had a mobile order and I was sitting there waiting for it and they did and they didn’t aknowledge me once a customer ordered at the front after I had already been waiting a couple minutes and she literally got her food before me and drink and I was still waiting there and that lady left before me even though I had a mobile order and I had to speak up and ask them where my order was, they didn’t even try to see what was wrong or anything super unprofessional and what’s the point of doing a mobile order if it’s not gonna be ready when you’re there and walk in customers will get their order before you
Service: 1
I paid for a medium coffee and then waited 10 minutes for two grown men to pace around and mess it up and then try to argue.
Atmosphere: 1
Food: 1
Service: 1
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