I go here every morning and this morning at 6am they have a new guy that doesn’t speak very good English and I told him my order three times and he had to fix my coffee three times and he put almond milk in it or something because now I’m on my way to the emergency room for a allergic reaction. Most of the staff is very good but this guy is awful.
Atmosphere: 1
Food: 1
Service: 1
Jazmin
i did a mobile order at 6:37 am. i got there at 6:47 and still haven’t received any of my drinks. they made me wait FOURTY minutes for JUST TWO DRINKS. ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Barron
my name is Jonathan Barron. I travel to different Dunkin’s locations to help the company their distributors and customers I have traveled to this location today being my fourth time. I will start by saying floor manager Christina the three times out of the four times I’ve been to this location. She has been very helpful on serving me not knowing. I am a customer that travel to different locations to write reviews for the last three times she had needed to serve me. I was wondering why? I have been coming to this location” to see their service because I had noticed the reviews were low. The times I have traveled to this location. It has been a great experience. Christina has served me three times as I mentioned and she is a great floor manager that could use a little help requested by me to increase the funds to this location so she can hire new workers and add to payroll I am aware that there are three individual workers that call in absent, making it very hard for her to manage the floor with the lack of employees, the current employees that worked today April 8 at 8:42 AM we’re working very hard to keep up with all the customers that were in the store and the drive-through I seen 10 customers in the drive-through and nine customers in the store I was currently in the drive-through I had came into the location personally to order my coffee one of the employees that was operating the headset for a drive-through had attended the cashier at the front desk, which I believe would not be good for work effort due to the pile up in the drive-through and in the store cashier for front desk must be stationed at that location drive-through operators must be at their station as of placements to help the flow of customers and satisfaction as I had ordered my coffee the employee that took my order had accidentally loaded $50 but needed Christina to cancel the reload to add what I had requested to put on the employee that had took my order made this mistake, not on purpose due to the overwhelming of the pile up I was also recognized by another employee that was very polite and helpful to acknowledge that I was still in the location and asked if I needed anything I had said I would like to talk to Christina more about what she would need for the location to speed up the service for the customer satisfaction as I told her who I am, and what I do for the company, I write this not to get any of employees that currently work at this location in trouble they are absolutely great for this location. The reason of my review is to request that the company help with the funding of new employees to add to the location for different days of chefs for each employee, I will be traveling to this location for a while to see how the services change I also will be traveling to this location to see that the current employees that are working are still remaining here as they are great for this location. I will be calling in very shortly to speak to the company directly thank you for being. A great provider for the world.Wheelchair accessibility: walkway would need to be slightly repaired, but overall great for wheelchair accessibility customers are very polite if wheelchair user needs any help feel free to ask
Atmosphere: 5
Food: 5
Service: 5
John Jalbert
Without a doubt, the most poorly managed Dunkin’s I’ve ever been to in the country. It’s beyond deplorable. I can’t believe people still purchase their over priced coffee and garbage here.
Food: 1
Service: 1
Keith Sevigny
Staff during day shifts suck. Long wait times when no one is there and incompetent staff.
Atmosphere: 1
Food: 3
Service: 1
Doug Taylor
It’s a dunks…. Nothing special.
Atmosphere: 3
Food: 2
Service: 2
Nikita Twaalfhoven
We went inside to get food, and the Dunkin waitstaff (i wish i got their name) was extremely friendly, kind and very considerate. I have allergies and they verified everything i ordered, even notifying us on pickup the food and allergies. Thank you for being awesome if you're reading this!Dietary restrictions: Egg, diary allergies
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese
Erin Lynch
This is, by far, the absolute worst Dunkin in all of New England. And as we all know as die-hard Dunkin coffee drinkers, that the bar is already set exceptionally low. They’re the only game in town, though, so they stay in business. Beware: if you order on the mobile app, they are likely to have run out of most things on the menu. In the few months I’ve been using this Dunkin, they haven’t been able to fill my mobile order due to running out of cream, and on two other occasions, running out of sandwich ingredients. Of course, once the order is paid for, there’s “nothing they can do.” Also, this picture sums up the customer experience quite nicely—even when they do have the ingredients, they just don’t care to do it right. This photo is of their “avocado toast with bacon.” I think it’s supposed to have everything seasoning as well. I really enjoyed the blob of avocado on the cardboard. The photo gave my friends a good laugh, anyway.Also remember to load up your car with straws and napkins before your trip to this location, because they hardly every have those either.I think they rely on being next to a highway on-ramp. By the time you peep in your bag to check your food and find it sorely lacking, you can’t turn around. Oh well.
Atmosphere: 1
Food: 1
Service: 1
Rhd Gui
If could give 0 would do it happily
Tellez Jona
Very despotist and rude, it takes a long time for your order. I had to wait more than 15 minutes. I don’t recommend them ?
Service is always terrible here. Expect to be in the drive through land for at least 10 min (no matter how many people are in line). They are always understaffed. Where is the owner of this place? Why are they not here to help?
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Donuts
Allan Fernandes
I bought a donut and threw away, the attendant was coughing all over the donuts.Very disgusting. 01/08/24 5pm.
Atmosphere: 1
Food: 1
Service: 1
C S
Good service but I don't care for this location. it was the only convenient location and I was in a time crunch. The croissant was burned and the sandwich was a mess. The tea was warm, not hot. The donut was good.
Food: 3
Service: 5
Delia H.
Worst Dunkin ever, very bad service and took 40 minutes to order 3 drinks. Never have the counter open and make us pull around to the front to get an avocado toast and never brought it out. Very bad never had a good experience after this third change never coming back. Forgot about us said they would bring the food out to us after going through the drive thro and after waiting for 15 minutes had to go in and they forgot about us. Very bad service.
Adriana Koble
Do not go to this specific Dunkin if you want anything to be correct within your order. The employees barely have the decency to give you the time of day. In between every item you order they will ask you “anything else” In the worst tone possible. There have been plenty of times I’ve been in the middle of speaking and they already are asking me if I want anything else. Once you arrive at the window your order is never correct again proving that they could care less. Any attempts to correct your order that you paid for will be revived with attitude such as throwing cream cheese into your bag or snatching your coffee back. This sadly is one of the closer Dunkin’s in the are and would happily be my first choice if the service was good. Most customers are not asking for much besides a semi pleasant experience and a correct order. You won’t get that here. Hopefully some day they can recover from this huge issue which is clearly a poor employee attitude which has spread through most of the staff.
I go here every morning and this morning at 6am they have a new guy that doesn’t speak very good English and I told him my order three times and he had to fix my coffee three times and he put almond milk in it or something because now I’m on my way to the emergency room for a allergic reaction. Most of the staff is very good but this guy is awful.
Atmosphere: 1
Food: 1
Service: 1
i did a mobile order at 6:37 am. i got there at 6:47 and still haven’t received any of my drinks. they made me wait FOURTY minutes for JUST TWO DRINKS. ridiculous.
Atmosphere: 1
Food: 1
Service: 1
my name is Jonathan Barron. I travel to different Dunkin’s locations to help the company their distributors and customers I have traveled to this location today being my fourth time. I will start by saying floor manager Christina the three times out of the four times I’ve been to this location. She has been very helpful on serving me not knowing. I am a customer that travel to different locations to write reviews for the last three times she had needed to serve me. I was wondering why? I have been coming to this location” to see their service because I had noticed the reviews were low. The times I have traveled to this location. It has been a great experience. Christina has served me three times as I mentioned and she is a great floor manager that could use a little help requested by me to increase the funds to this location so she can hire new workers and add to payroll I am aware that there are three individual workers that call in absent, making it very hard for her to manage the floor with the lack of employees, the current employees that worked today April 8 at 8:42 AM we’re working very hard to keep up with all the customers that were in the store and the drive-through I seen 10 customers in the drive-through and nine customers in the store I was currently in the drive-through I had came into the location personally to order my coffee one of the employees that was operating the headset for a drive-through had attended the cashier at the front desk, which I believe would not be good for work effort due to the pile up in the drive-through and in the store cashier for front desk must be stationed at that location drive-through operators must be at their station as of placements to help the flow of customers and satisfaction as I had ordered my coffee the employee that took my order had accidentally loaded $50 but needed Christina to cancel the reload to add what I had requested to put on the employee that had took my order made this mistake, not on purpose due to the overwhelming of the pile up I was also recognized by another employee that was very polite and helpful to acknowledge that I was still in the location and asked if I needed anything I had said I would like to talk to Christina more about what she would need for the location to speed up the service for the customer satisfaction as I told her who I am, and what I do for the company, I write this not to get any of employees that currently work at this location in trouble they are absolutely great for this location. The reason of my review is to request that the company help with the funding of new employees to add to the location for different days of chefs for each employee, I will be traveling to this location for a while to see how the services change I also will be traveling to this location to see that the current employees that are working are still remaining here as they are great for this location. I will be calling in very shortly to speak to the company directly thank you for being. A great provider for the world.Wheelchair accessibility: walkway would need to be slightly repaired, but overall great for wheelchair accessibility customers are very polite if wheelchair user needs any help feel free to ask
Atmosphere: 5
Food: 5
Service: 5
Without a doubt, the most poorly managed Dunkin’s I’ve ever been to in the country. It’s beyond deplorable. I can’t believe people still purchase their over priced coffee and garbage here.
Food: 1
Service: 1
Staff during day shifts suck. Long wait times when no one is there and incompetent staff.
Atmosphere: 1
Food: 3
Service: 1
It’s a dunks…. Nothing special.
Atmosphere: 3
Food: 2
Service: 2
We went inside to get food, and the Dunkin waitstaff (i wish i got their name) was extremely friendly, kind and very considerate. I have allergies and they verified everything i ordered, even notifying us on pickup the food and allergies. Thank you for being awesome if you're reading this!Dietary restrictions: Egg, diary allergies
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bacon Egg and Cheese
This is, by far, the absolute worst Dunkin in all of New England. And as we all know as die-hard Dunkin coffee drinkers, that the bar is already set exceptionally low. They’re the only game in town, though, so they stay in business. Beware: if you order on the mobile app, they are likely to have run out of most things on the menu. In the few months I’ve been using this Dunkin, they haven’t been able to fill my mobile order due to running out of cream, and on two other occasions, running out of sandwich ingredients. Of course, once the order is paid for, there’s “nothing they can do.” Also, this picture sums up the customer experience quite nicely—even when they do have the ingredients, they just don’t care to do it right. This photo is of their “avocado toast with bacon.” I think it’s supposed to have everything seasoning as well. I really enjoyed the blob of avocado on the cardboard. The photo gave my friends a good laugh, anyway.Also remember to load up your car with straws and napkins before your trip to this location, because they hardly every have those either.I think they rely on being next to a highway on-ramp. By the time you peep in your bag to check your food and find it sorely lacking, you can’t turn around. Oh well.
Atmosphere: 1
Food: 1
Service: 1
If could give 0 would do it happily
Very despotist and rude, it takes a long time for your order. I had to wait more than 15 minutes. I don’t recommend them ?
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service is always terrible here. Expect to be in the drive through land for at least 10 min (no matter how many people are in line). They are always understaffed. Where is the owner of this place? Why are they not here to help?
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Donuts
I bought a donut and threw away, the attendant was coughing all over the donuts.Very disgusting. 01/08/24 5pm.
Atmosphere: 1
Food: 1
Service: 1
Good service but I don't care for this location. it was the only convenient location and I was in a time crunch. The croissant was burned and the sandwich was a mess. The tea was warm, not hot. The donut was good.
Food: 3
Service: 5
Worst Dunkin ever, very bad service and took 40 minutes to order 3 drinks. Never have the counter open and make us pull around to the front to get an avocado toast and never brought it out. Very bad never had a good experience after this third change never coming back. Forgot about us said they would bring the food out to us after going through the drive thro and after waiting for 15 minutes had to go in and they forgot about us. Very bad service.
Do not go to this specific Dunkin if you want anything to be correct within your order. The employees barely have the decency to give you the time of day. In between every item you order they will ask you “anything else” In the worst tone possible. There have been plenty of times I’ve been in the middle of speaking and they already are asking me if I want anything else. Once you arrive at the window your order is never correct again proving that they could care less. Any attempts to correct your order that you paid for will be revived with attitude such as throwing cream cheese into your bag or snatching your coffee back. This sadly is one of the closer Dunkin’s in the are and would happily be my first choice if the service was good. Most customers are not asking for much besides a semi pleasant experience and a correct order. You won’t get that here. Hopefully some day they can recover from this huge issue which is clearly a poor employee attitude which has spread through most of the staff.
Atmosphere: 5