Chili's Grill & Bar

Choked on plastic in the enchiladas soup. Waiter offered me more soup but I didn't have much of an appetite after that

Atmosphere: 3

Food: 1

Service: 1

food is okay

Atmosphere: 4

Food: 4

Service: 4

Need to be more cleaning and work on customer service and attention equality from guess to delivery people, business is. Business.

Atmosphere: 3

Food: 4

Service: 3

Hit or miss here not bad for a chain not great either. Not a huge fan of chains but not bad good place to come for a few beers/ drinks. Food is good but nothing spectacular service is a hit or miss depends on when you go. I recommend before dinner

Atmosphere: 3

Food: 2

Service: 3

I had a horrible lunch today at Chili’s. I ordered my food online and had to wait an additional 15 minutes to be acknowledged when I got my food. It was cold and not appetizing. I ordered mozzarella sticks. The best part of a mozzarella stick is a cheese pull no cheese pull. but that’s not the worst part when I did get someone’s attention to give me my food. It was a server off the floor and I found him eating food off of the customers plate. French fries when I asked her. What are you doing? Why are you eating off their plate? His first reaction was I’m not eating off their plate. I see you. You’re eating off their plate. can I speak to the manager the manager did come out what do I do not have any confidence that he handled the situation stop eating at Chili’s and Walpole, Massachusetts.

Atmosphere: 1

Food: 1

Service: 1

Good chain restaurant food

Atmosphere: 4

Food: 4

Service: 4

I always seek out a Chili's when I'm out and about. Always great stuff going on!

Atmosphere: 5

Food: 5

Service: 5

Went here last night and my mom and I ordered a burger to split. They asked how I wanted it cooked, so I said medium. The burger came and it was rare, if not raw. My mom doesn’t mind rare meat so she ate her half although she was hesitant. I did not want a rare burger, so I sent it back. No problem, accidents happen. Then the manager came out to speak with us and was extremely condescending and basically blamed the issue on me. He told me that they can’t do medium burgers, only pink or brown. First of all, who can’t cook a medium burger? Second of all, you should’ve said that when I asked for my burger done medium. Third of all, the burger was raw, not just pink. He also said that the waiter came over to check on us and I didn’t complain then, but he failed to notice that I was still eating the appetizers and hadn’t tried the burger. He also tried to imply that the half of the burger that was eaten by my mom was actually eaten by me. I did end up getting the burger remade, but it was not taken off the bill which I think should always happen if the order gets messed up. Overall, it wasn’t the food that made the experience bad, it was that manager.

Atmosphere: 3

Food: 2

Service: 1

Been getting burgers here for a few years now, and they’ve definitely been decreasing in quality. Have had my orders messed up several times, putting a hindrance on many a night. But tonight was the last straw. I decided to shake things up and try the chicken options. When I opened the box, I saw patchy, unbreaded chicken tenders and watery ranch. I decided to try the tenders and was immediately impressed: it tastes worse than it looks. The plain chicken tenders were flavorless and had a chewy consistency. The Nashville hot tenders at least had a good tasting seasoning; nevertheless, the chicken still put up a lackluster performance. Overall, chilis food is on the lower end of fast food restaurants. However, the one upside is the price. With several offers such as the Three for Me, Chilis offers a lot of incredibly priced products (despite the fact that they may not taste very good or be accurate to your order).

Atmosphere: 3

Food: 2

Service: 1

I've taken my family here for quick bites over and over again, usually early Friday lunch outings.

Most often they are on target with food and service. Certainly better than most chain places.

Value for price is excellent. You pay less than places like McDonald's, Panera, etc., but get a much, much better meal.

Service is usually awesome, even if they are slammed. They work as a team at this location. I've seen them get unusually busy quick, and service didn't decline!! They overcame by doing things like bringing drink refills before being asked when they had a few seconds, or other team members helping.

We usually order off the lunch menu. Salsa is always flavorful. Burgers are always cooked just right. Fries are seasoned very well.

Great job Chili's Walpole!!

Atmosphere: 4

Food: 5

Service: 5

I think it deserves a 4.25-4.5 Stars. The management is the only thing keeping this restraunt afloat and at times excellent. Truthfully I don’t believe the management could do much if any differently or better in that department chilis is phenomenal for a casual dining restraunt. I have been a patron of chilis for years and it’s a good spot in the area. I have consistently had great experiences and encounters with the management as they are very kind, patient, and want what’s best for everyone. My real issues with this chilis locations stem down to the employees usually just the To-Go Employees (Haven’t had a server fail to meet my expectations or disappoint me as far as conduct.) I haven’t lately seen this one to-go worker who was phenomenal at her job and would take the time to make sure the customers needs were in order and the top priority. In my last 4-6 months as a diner here i’ve noticed the quality in To-Go workers drastically gone down in nearly every single aspect especially there attitudes. I’ve had some serious issues with to-go workers specifically usually the people answering the phone treating customers such as myself very poorly and in these last months they have not only been verbally abusive and outright hostile but often times can be extremely rude creating un necessary and unwanted frustration from the customers side. It’s truly a shame to see the downfall in the to-go workers at this chilis location in these past few months. it truthfully seems like the to -go workers for the most part simply do not care enough to do what’s right and honest to represent and uplift this restraunt in the way it needs to be. Restraunts food is above average and shows tidbits of excellence. In the area it is very affordable and there are a variety of options to eat no matter what you are in the mood for making it a great choice to get a bite to eat. The atmosphere is overall a plus with very warming people who care about the customers experience. The cleanliness is usually above average or on par with similar casual dining restraunts. I hope this location can really figure out looking for new To-go workers who are not extremely disrespectful and complain when you ask for a tiny bit of a favor I understand it can be frustrating and at times stressful and i’ve factored in every mitigating factor but i’ve felt that the conduct has been completely unacceptable i’ve been hung up on ive been talked down to , Ive also been flat out ignored because the to-go worker is usually not prioritizing her responsibilities adequately and chooses to do what she sees fit even if multiple customers are waiting to give this place business. Quite frankly emotions aside it makes me upset for the sake of the restraunt as I’ve been going for years with consistently for years above average food in most areas Taste, portion sizes , Variety, Cost with excellent staffing in almost all departments to be brought down by extremely subpar to-go workers , I have had numerous unpleasant interactions via phone in particular.
The food is great and you should still dine here but be aware that currently the to-go workers do not care about you’re experience and on multiple occasions have been extremely lazy, as well as pushy and disrespectful when the task isn’t handed to them in a folded envelope. and they have to do a little more work.

Overall 4.25/5 stars Currently. 4-6 months ago 5 stars 0 complaints across the board
I feel that this will be resolved sooner rather than later as it is pretty d**n obvious the To-go workers are failing to meet expectations let alone exceed them as the rest of the restraunt is exceeding general expectations

Great food and service

Good mexican food variety, great service and lively atmosphere

Food quality is reliable, prices are reasonable especially if you order specials like “3 for me”, etc. Service is very good, friendly and willing to accommodate your needs.

Great beer selection and service