NOT TO BAD ON THE CAKE BUT HORRIBLE CUSTOMER SERVICE! TOOK ME CALLING THEM OUT AFTER 10 MINUTES OF WAITING.... WITH NO CUSTOMERS THERE...
Heather Pierce
If you want to order a cake for a special occasion, you may want to think twice before using this bakery! 9 out of 10x they will not get your order right, despite the fact that they write it down & repeat it back to you. I have been a long time customer of Ware Walmart, but I will no longer use their bakery for cake orders. They've made one too many mistakes! Not small ones either. I will share with you the list of mishaps from this bakery from over the years, including recently as well. They once gave me a full sheet cake, when I had ordered a quarter sheet! If you're unfamiliar with measurements, let's just say that a full sheet cake is enough for a very large group of people & we were only interested in a quarter sheet, as this was a small celebration of maybe a dozen guests. Another time when I had ordered a Kung Fu Panda cake for my son's birthday years ago, they had completely lost the order slip & had no cake prepared, one hour prior to the event! They couldn't explain to me where the order went & because there wasn't enough time to make a cake, they offered to throw some Kung Fu Panda decorations on an already made cake, which was not at all what we had wanted. When customers order cakes, they choose the type of cake, size, frosting type & flavor, colors, theme/decor, writing/icing, etc. so I wasted time coming here in person weeks before the party to order a cake that was never even made. Another time more recently, I asked for a unicorn cake that was to be made vanilla with vanilla frosting. Whomever made it gave me filling inside of the cake, and this was for my daughter who is turning 6 & very fussy! We never asked for any sort of filling, I was very specific that this was to be simply vanilla throughout. I also requested decor that wasn't added. I had wanted rainbow hombre cloud designs with rainbow sprinkles on the bottom section, and even pointed out an example on another cake, when ordering in person, but they still did not give me this. Instead, they did whatever they wanted, and still charged me full price! I also asked for the icing to be blue, they did purple. I asked for them to write on the cake & asked whether they'd have enough room, and they said they would, but instead wrote on the cardboard box! Never again will they get my business. I feel so bad that because I trusted Walmart Bakery, my young daughter was unhappy with her birthday cake.Too many errors, too many times! I have always ordered every cake in person & was very clear about my order. They did repeat it back correctly, but were very far from accurate as far as the cakes were concerned. From now on, I'll continue to shop at Walmart, but I refuse to order anything from their bakery department. Very disappointing to say the very least!
Dan P.
Nice, friendly cashiers but thats about it. Product availability absolutely sucks! Its gone on a Saturday and u cant get it for a week or more. Restocking is a joke! Whether its bandages, dog toys, frozen foods, or single cans of beer, once its out good luck till next time! Its been like this for at least 2 years. Never was. A huge chain like this shouldnt be this way! Lower prices? Who cares if u cant buy it!? Pure mismanagement and a clear cost-cutting move. But at what gain if u piss off the customer!? Get back to customer service!
Tommy D.
So on Sat. 11/17/2018 I go to Walmart to get three items. Hood milk, Harvest Crisps, and Hormel corn beef hash. I walk in and as usual the greater is staring at the floor and could not gather the courage to say "Welcome to Walmart " so I do as I always do and I say "Welcome to Walmart " just to make them feel bad. I go to get my Hood milk but there is none. When I ask I was told that Walmart no longer carries Hood milk. I couldn't find corn beef hash and I asked an employee. This employee said "Sorry I don't work in that department". So I asked another employee and they said "Sorry I work in toys" the third employee said "Sorry I work in maintenance". Fourth employee said "I work in electronics" so I finally went to the courtesy booth and they told me where it was. Got there only to discover they don't carry Hormel Corn beef hash (which I had a coupon for). Fortunately it only took me three employees to find out they no longer carry Harvest Crisps. So I left (and never told "Thank you for shopping at Walmart " and went to Stop & Shop where I got all three items in a short time. So now I got Amazon first then Stop &Shop for groceries. I am now officially done with Walmart.
NOT TO BAD ON THE CAKE BUT HORRIBLE CUSTOMER SERVICE! TOOK ME CALLING THEM OUT AFTER 10 MINUTES OF WAITING.... WITH NO CUSTOMERS THERE...
If you want to order a cake for a special occasion, you may want to think twice before using this bakery! 9 out of 10x they will not get your order right, despite the fact that they write it down & repeat it back to you. I have been a long time customer of Ware Walmart, but I will no longer use their bakery for cake orders. They've made one too many mistakes! Not small ones either. I will share with you the list of mishaps from this bakery from over the years, including recently as well. They once gave me a full sheet cake, when I had ordered a quarter sheet! If you're unfamiliar with measurements, let's just say that a full sheet cake is enough for a very large group of people & we were only interested in a quarter sheet, as this was a small celebration of maybe a dozen guests. Another time when I had ordered a Kung Fu Panda cake for my son's birthday years ago, they had completely lost the order slip & had no cake prepared, one hour prior to the event! They couldn't explain to me where the order went & because there wasn't enough time to make a cake, they offered to throw some Kung Fu Panda decorations on an already made cake, which was not at all what we had wanted. When customers order cakes, they choose the type of cake, size, frosting type & flavor, colors, theme/decor, writing/icing, etc. so I wasted time coming here in person weeks before the party to order a cake that was never even made. Another time more recently, I asked for a unicorn cake that was to be made vanilla with vanilla frosting. Whomever made it gave me filling inside of the cake, and this was for my daughter who is turning 6 & very fussy! We never asked for any sort of filling, I was very specific that this was to be simply vanilla throughout. I also requested decor that wasn't added. I had wanted rainbow hombre cloud designs with rainbow sprinkles on the bottom section, and even pointed out an example on another cake, when ordering in person, but they still did not give me this. Instead, they did whatever they wanted, and still charged me full price! I also asked for the icing to be blue, they did purple. I asked for them to write on the cake & asked whether they'd have enough room, and they said they would, but instead wrote on the cardboard box! Never again will they get my business. I feel so bad that because I trusted Walmart Bakery, my young daughter was unhappy with her birthday cake.Too many errors, too many times! I have always ordered every cake in person & was very clear about my order. They did repeat it back correctly, but were very far from accurate as far as the cakes were concerned. From now on, I'll continue to shop at Walmart, but I refuse to order anything from their bakery department. Very disappointing to say the very least!
Nice, friendly cashiers but thats about it. Product availability absolutely sucks! Its gone on a Saturday and u cant get it for a week or more. Restocking is a joke! Whether its bandages, dog toys, frozen foods, or single cans of beer, once its out good luck till next time! Its been like this for at least 2 years. Never was. A huge chain like this shouldnt be this way! Lower prices? Who cares if u cant buy it!? Pure mismanagement and a clear cost-cutting move. But at what gain if u piss off the customer!? Get back to customer service!
So on Sat. 11/17/2018 I go to Walmart to get three items. Hood milk, Harvest Crisps, and Hormel corn beef hash. I walk in and as usual the greater is staring at the floor and could not gather the courage to say "Welcome to Walmart " so I do as I always do and I say "Welcome to Walmart " just to make them feel bad. I go to get my Hood milk but there is none. When I ask I was told that Walmart no longer carries Hood milk. I couldn't find corn beef hash and I asked an employee. This employee said "Sorry I don't work in that department". So I asked another employee and they said "Sorry I work in toys" the third employee said "Sorry I work in maintenance". Fourth employee said "I work in electronics" so I finally went to the courtesy booth and they told me where it was. Got there only to discover they don't carry Hormel Corn beef hash (which I had a coupon for). Fortunately it only took me three employees to find out they no longer carry Harvest Crisps. So I left (and never told "Thank you for shopping at Walmart " and went to Stop & Shop where I got all three items in a short time. So now I got Amazon first then Stop &Shop for groceries. I am now officially done with Walmart.
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