Hilariously bad service. We ended up leaving with one of the two sandwiches we ordered because they were so rude and incompetent — truly never seen anything like that. They were literally too busy making bagels for themselves to make customer food — I wish I was exaggerating. Suggest avoiding unless you don’t want food you payed for and/or like high school boys rolling their eyes at you.
Katherine Joniaux
Honestly DO NOT go here on the weekends, the customer service isn’t great, often they won’t acknowledge that you’re there waiting for quite some time and then when they do take your order it takes forever. Today we were acknowledged quickly as there was only 1 other person in there and it took a while to get a bagel toasted with butter and a sandwich. Then we had to go back in 2 separate times because the sandwich was made incorrectly AGAIN after having already gone in once and we were traveling and didn’t plan on it taking 25-30min. to get this food so now we’re running late. And when I opened my bagel the whole entire thing was dripping in butter it was so messy. There was a man there who i’m guessing is the manager who when I went in the second time fixed the problem quickly which I appreciated but this was just unacceptable. Im patient it’s just always excessive here.
D Garrick
The bathroom and the dining room were filthy. An employee was mopping the floor in the prep area, while another was preparing bagels for customers. Wouldn't recommend eating anything from this establishment.
Nhan Le
Food is ok, not very unique.
Karine Choi
Service is horrible. Ordered an online order before 820-ish am. Expected pick up was 840am. Got there at 845. When asked about my order, they gave me attitude and told me to wait. They were serving all the other customers nicely and basically got their order as soon as they ordered. I realize its breakfast time so I waited very patiently. Even those around me kept telling me to ask again because I was waiting for so long and saw all the other customers were getting their food right away. I ended up getting my order at 9:15am. There was no apology and continuous attitude was given when I went to check up on my order. I used to come here all the time, but I will not be going again. Oh also, I got home and saw they left out a muffin and the bagels were not the usual quality I get. Never coming back again. From previous comments, looks like this happens often.
Joe Downing
Staff is not good . The service is horrible, me and another customer were waiting over 30 minutes on small easy order . My order was three bagels with cream cheese and the other customer had almost the same thing . We were skipped over and over and my order was given to someone else , so when they went to make my order they didn't have the right bagels . You definitely lost me and a few other people as customers which you probably don't care as your staff made that clear as they didn't try to make anything right and getting mad at me for asking for my money back for the whole order . So thanks for nothing
Joseph Attia
Need tables and chairs so people can eat. Works appreciate it if they bought more tables - 8 just isn't enough. Also need more service so that they don't run out of coffee and sugar. If only it was enjoyable and comfortable to visit.
Alan H. Greendale, Sr.
Great coffee and food. Quick service. The staff is great.
Charles Griffith
Always check your order at pickup when using the app.
Atmosphere: 3
Food: 4
Service: 4
Shannon Schjolin
I haven't been so satisfied with a bagel since the last Einstein order I had in Michigan 10 years ago. These guys made my day, heck, made my week! I can't believe there's only 1 in Massachusetts but if you get the chance, please give em a go. The store is definitely dated and a bit stale/boring feeling. But the staff and the food make it worth turning a blind eye, imo. Thanks for the awesome bagel sandwich!
Kid-friendliness: I mean, it's a bagel shop, not a playground. It's fine though and can accommodate kids.
Jalapeno bagels are the unique and the best ones here
Atmosphere: 5
Food: 5
Service: 5
Ted Chan
Good bagels, cream cheese and really nice staff here. Decor is pretty dated. Easy and fast for breakfast and lunch.
Atmosphere: 2
Food: 5
Service: 5
William Moberg
It's getting harder to find good places that sell egg bagels. Just wish there wasn't that unsightly abomination, next door.
Atmosphere: 5
Food: 5
Service: 5
Bam Bee
Best bagels! This place is a wreck though. They are so busy and can't keep up so be patient and kind. You will get the very best bagels or bagels sand ever!
What is the point of ordering online if my food is never ready and believe me I won't be coming back again I will go to either Starbucks next door or even dunks a total waste of my time.🤬
Hilariously bad service. We ended up leaving with one of the two sandwiches we ordered because they were so rude and incompetent — truly never seen anything like that. They were literally too busy making bagels for themselves to make customer food — I wish I was exaggerating. Suggest avoiding unless you don’t want food you payed for and/or like high school boys rolling their eyes at you.
Honestly DO NOT go here on the weekends, the customer service isn’t great, often they won’t acknowledge that you’re there waiting for quite some time and then when they do take your order it takes forever. Today we were acknowledged quickly as there was only 1 other person in there and it took a while to get a bagel toasted with butter and a sandwich. Then we had to go back in 2 separate times because the sandwich was made incorrectly AGAIN after having already gone in once and we were traveling and didn’t plan on it taking 25-30min. to get this food so now we’re running late. And when I opened my bagel the whole entire thing was dripping in butter it was so messy. There was a man there who i’m guessing is the manager who when I went in the second time fixed the problem quickly which I appreciated but this was just unacceptable. Im patient it’s just always excessive here.
The bathroom and the dining room were filthy. An employee was mopping the floor in the prep area, while another was preparing bagels for customers. Wouldn't recommend eating anything from this establishment.
Food is ok, not very unique.
Service is horrible. Ordered an online order before 820-ish am. Expected pick up was 840am. Got there at 845. When asked about my order, they gave me attitude and told me to wait. They were serving all the other customers nicely and basically got their order as soon as they ordered. I realize its breakfast time so I waited very patiently. Even those around me kept telling me to ask again because I was waiting for so long and saw all the other customers were getting their food right away. I ended up getting my order at 9:15am. There was no apology and continuous attitude was given when I went to check up on my order. I used to come here all the time, but I will not be going again. Oh also, I got home and saw they left out a muffin and the bagels were not the usual quality I get. Never coming back again. From previous comments, looks like this happens often.
Staff is not good . The service is horrible, me and another customer were waiting over 30 minutes on small easy order . My order was three bagels with cream cheese and the other customer had almost the same thing . We were skipped over and over and my order was given to someone else , so when they went to make my order they didn't have the right bagels . You definitely lost me and a few other people as customers which you probably don't care as your staff made that clear as they didn't try to make anything right and getting mad at me for asking for my money back for the whole order . So thanks for nothing
Need tables and chairs so people can eat. Works appreciate it if they bought more tables - 8 just isn't enough. Also need more service so that they don't run out of coffee and sugar. If only it was enjoyable and comfortable to visit.
Great coffee and food. Quick service. The staff is great.
Always check your order at pickup when using the app.
Atmosphere: 3
Food: 4
Service: 4
I haven't been so satisfied with a bagel since the last Einstein order I had in Michigan 10 years ago. These guys made my day, heck, made my week! I can't believe there's only 1 in Massachusetts but if you get the chance, please give em a go. The store is definitely dated and a bit stale/boring feeling. But the staff and the food make it worth turning a blind eye, imo. Thanks for the awesome bagel sandwich!
Kid-friendliness: I mean, it's a bagel shop, not a playground. It's fine though and can accommodate kids.
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Jalapeno bagels are the unique and the best ones here
Atmosphere: 5
Food: 5
Service: 5
Good bagels, cream cheese and really nice staff here. Decor is pretty dated. Easy and fast for breakfast and lunch.
Atmosphere: 2
Food: 5
Service: 5
It's getting harder to find good places that sell egg bagels. Just wish there wasn't that unsightly abomination, next door.
Atmosphere: 5
Food: 5
Service: 5
Best bagels! This place is a wreck though. They are so busy and can't keep up so be patient and kind. You will get the very best bagels or bagels sand ever!
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Croque Monsieur, Jalapeno Bagel, Breakfast Sandwich, Cheddar Bagel with Cream Cheese Toasted
What is the point of ordering online if my food is never ready and believe me I won't be coming back again I will go to either Starbucks next door or even dunks a total waste of my time.🤬
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