whoever the little girl with curly hair is needs to get fired she’s rude with no sense of customer service
Atmosphere: 1
Food: 1
Service: 1
Chris
I had placed an online order an hour before closing time, I pre paid online for my order to pick up through the drive through. Upon arriving at the store, no one answered at the drive through order screen for over 20 minutes. I pulled forward to the window to ask staff about my order. The staff refused to come to the window, she eventually turned off the lights inside the establishment to make me and other customers in the drive through go away. The assumed manager pointed and laughed at the cars building up, waiting in the drive through. I want my refund back for my order. That was ridiculous behavior from the closing staff at the Webster establishment.
Nicole Prunier
Only the "boss" can do a refund when the cashier accidentally overcharges you!? And the "boss" isn't there!?! Poor employees tell you they were threatened to be fired last time they did a refund. What kind of management is that!?
Atmosphere: 1
Food: 1
Service: 1
Jess “JJ” Giglio
Items were missing from drive through order, called to complain. Sean offered to fix the mistake and was very nice and polite, shook my hand, clearly takes pride in his work. Wanted to write review on survey site but some numbers on the receipt are hard to read
Food: 3
Service: 5
Amanda J
DO NOT USE THE KIOSK!! I waited to review as I was awaiting response from Burger King Support, unfortunately I only found the information for their app support. I ordered a limited time item through the kiosk, then was told that they are out of the item. The employee asked me to choose a replacement item as "our GM (general manager) does not allow us to give refunds". As this was not her fault, I planned to contact support later in the day. Burger King Support did offer me a coupon, but for mobile ordering only. Unfortunately, I do not use my card on fast food apps due to the same reason as I have heard of the same issue of not being able to receive refunds for mobile order items. I do not plan to return to the Webster location.
Atmosphere: 1
Food: 1
Service: 1
Dan Smith
I despise the Kiosk only form of ordering. When I inputted my loyalty number, the kiosk said the loyalty program was experiencing difficulties. So I asked to talk to an employee. After she tried to input my code three times, she said it must be down, but she'd be happy to take my order at regular prices. I chuckled a bit. I asked why they couldn't honor the discount with a Manager approval - she asked, and he said no, "they don't control the app". Classic Corporate Bait-n-Switch. No thanks. At least the app for McDonald's is functional.
Atmosphere: 1
Food: 1
Service: 1
B-STRONG 2015
Incompetence and illiteracy.
Service: 1
Mega Hempisphere
Not a bad location but the new set up for inside is uninviting. There's 2 screens inside for ordering and a small bench for waiting. Its not a comfortable lay out and is kind of degrading how detached it is, just to order some fast food.
Atmosphere: 1
Food: 4
Service: 3
Joshua Bourque
This is the future! Watched a kid sweep a small area for very long, there may have been debris. Guy with small water bottle and small headphones found comfort by sitting right next to us, in a very empty room. Poop, poop on the toilets. But that guy did sweep, and the other guy did enjoy his small headphones.
Atmosphere: 1
Food: 5
Service: 1
Don Combs
The onion rings were soggy need to sit in a bit more
Your burger kings sucks you can’t even get the order straight I’ll go to Wendy’s from now on
Atmosphere: 1
Food: 1
Service: 1
Shawn an Ashley
Pretty good place, speaker seems to be broken though and when I pulled up to the window to get my food after repeating what I wanted 7 times, there seemed to have been a homeless person w/ tourette's in the parking lot. Not BK's fault. Probably not even Thier fault. Who's gonna hire, house you with that? There isn't a lot of places I'm sure, but could get help. This there being meds for that. To be honest there seems to always be an issue @ that place, wrong food, speaker, not having something I want...
Angela Hennessey
Went through the drive thru. But quick and good service.
Atmosphere: 1
Food: 3
Service: 3
Stephanie Rhault
The worst experience and upgrade to the restaurant takes forever for them to give you your food I mean 20 minutes to wait supposed to be fast food!!!!!!!!
Atmosphere: 1
Food: 3
Service: 1
James Hendrickson
Ever since the remodeling the service went down the toilet. Speaking of that the bathroom was nasty
whoever the little girl with curly hair is needs to get fired she’s rude with no sense of customer service
Atmosphere: 1
Food: 1
Service: 1
I had placed an online order an hour before closing time, I pre paid online for my order to pick up through the drive through. Upon arriving at the store, no one answered at the drive through order screen for over 20 minutes. I pulled forward to the window to ask staff about my order. The staff refused to come to the window, she eventually turned off the lights inside the establishment to make me and other customers in the drive through go away. The assumed manager pointed and laughed at the cars building up, waiting in the drive through. I want my refund back for my order. That was ridiculous behavior from the closing staff at the Webster establishment.
Only the "boss" can do a refund when the cashier accidentally overcharges you!? And the "boss" isn't there!?! Poor employees tell you they were threatened to be fired last time they did a refund. What kind of management is that!?
Atmosphere: 1
Food: 1
Service: 1
Items were missing from drive through order, called to complain. Sean offered to fix the mistake and was very nice and polite, shook my hand, clearly takes pride in his work.
Wanted to write review on survey site but some numbers on the receipt are hard to read
Food: 3
Service: 5
DO NOT USE THE KIOSK!! I waited to review as I was awaiting response from Burger King Support, unfortunately I only found the information for their app support. I ordered a limited time item through the kiosk, then was told that they are out of the item. The employee asked me to choose a replacement item as "our GM (general manager) does not allow us to give refunds". As this was not her fault, I planned to contact support later in the day. Burger King Support did offer me a coupon, but for mobile ordering only. Unfortunately, I do not use my card on fast food apps due to the same reason as I have heard of the same issue of not being able to receive refunds for mobile order items. I do not plan to return to the Webster location.
Atmosphere: 1
Food: 1
Service: 1
I despise the Kiosk only form of ordering. When I inputted my loyalty number, the kiosk said the loyalty program was experiencing difficulties. So I asked to talk to an employee. After she tried to input my code three times, she said it must be down, but she'd be happy to take my order at regular prices. I chuckled a bit. I asked why they couldn't honor the discount with a Manager approval - she asked, and he said no, "they don't control the app".
Classic Corporate Bait-n-Switch. No thanks. At least the app for McDonald's is functional.
Atmosphere: 1
Food: 1
Service: 1
Incompetence and illiteracy.
Service: 1
Not a bad location but the new set up for inside is uninviting. There's 2 screens inside for ordering and a small bench for waiting. Its not a comfortable lay out and is kind of degrading how detached it is, just to order some fast food.
Atmosphere: 1
Food: 4
Service: 3
This is the future! Watched a kid sweep a small area for very long, there may have been debris. Guy with small water bottle and small headphones found comfort by sitting right next to us, in a very empty room. Poop, poop on the toilets. But that guy did sweep, and the other guy did enjoy his small headphones.
Atmosphere: 1
Food: 5
Service: 1
The onion rings were soggy need to sit in a bit more
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Your burger kings sucks you can’t even get the order straight I’ll go to Wendy’s from now on
Atmosphere: 1
Food: 1
Service: 1
Pretty good place, speaker seems to be broken though and when I pulled up to the window to get my food after repeating what I wanted 7 times, there seemed to have been a homeless person w/ tourette's in the parking lot. Not BK's fault. Probably not even Thier fault. Who's gonna hire, house you with that? There isn't a lot of places I'm sure, but could get help. This there being meds for that.
To be honest there seems to always be an issue @ that place, wrong food, speaker, not having something I want...
Went through the drive thru. But quick and good service.
Atmosphere: 1
Food: 3
Service: 3
The worst experience and upgrade to the restaurant takes forever for them to give you your food I mean 20 minutes to wait supposed to be fast food!!!!!!!!
Atmosphere: 1
Food: 3
Service: 1
Ever since the remodeling the service went down the toilet. Speaking of that the bathroom was nasty
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