Service was not attentive, Order was wrong and it was not busy. Also never has whip cream
Natallie Mayo
Hello, I wanted to share my experience at your location on 1/29/24 I come through regularly before my shift and I’ve never had an issue until tonight.
At 10:40 PM, the employee on duty rudely stated, “We don’t have anything but iced coffee.” Even then, my order was made incorrectly. I requested a large iced coffee with 5 caramel, 5 cream, 4 sugar, and an espresso shot. Since caramel wasn’t available, I substituted another flavor—but I could barely taste any sweetener at all. The order also wasn’t labeled with a sticker, making me question whether it was made correctly despite repeating it multiple times.
Additionally, when I pulled up to the window, I noticed a whole trash bag carelessly tossed on the ground right in front of it, which was concerning.
I rely on this location because it’s the only option open during my shift, and I’m genuinely disappointed by the lack of care in service and cleanliness. I hope this feedback helps improve the experience for future customers.
Abimael Coreas
Genesis was very professional and kind !! Got my food in a timely manner
Craig zamar
Best place ever !!! Always so nice in the morning especially the manager Raquel I believe her name is she makes sure everyone leaves with a smile and laugh lol .
Wright Ave224
I love this dunkin’ Donuts they all show caring when dealing with my morning tea thanks so much God bless
Food: 5
Service: 5
Morgan Doucimo
This dunkins always gets my order right (the only one in the area). They are friendly & efficient as well.
Atmosphere: 5
Food: 5
Service: 5
Rivera Lee
Omg Raquel the manager is one of my favorite people im glade to see she still here I love how interactive she is with me and my family ty for always making us laugh🫶🏼 by the way the store always clean. Always greeted with smiles And my order always right Ty Raquel
Kid-friendliness: She so funny and good with my nieces.
Atmosphere: 5
Service: 5
Recommended dishes: Iced Macchiato
Destiny Leon
Honestly this is the only Dunkin I get anything from. They always get my latte on point and I always get a laugh and good experience. Every morning I look forward to Raquel (I’m not sure if that’s the correct spelling forgive me lol) but she’s my favorite Dunkin employee! Always smiling and I love a good laugh in the morning with my coffee, just a great bonus!
Service: 5
Crystal Walker
Great coffee. Wonderful people. Great personalities who engage with you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
janet smith
I used to try my hardest not to have to go to this location on Thompson Rd Webster, but today I went & even though I feel like I got charged to much, Kayla was very polite & when she couldn't figure it out, she suggested calling tomorrow to speak to manager. She was very professional about the whole matter, I even told her she had changed my opinion about that location.
Service was not attentive, Order was wrong and it was not busy. Also never has whip cream
Hello,
I wanted to share my experience at your location on 1/29/24 I come through regularly before my shift and I’ve never had an issue until tonight.
At 10:40 PM, the employee on duty rudely stated, “We don’t have anything but iced coffee.” Even then, my order was made incorrectly. I requested a large iced coffee with 5 caramel, 5 cream, 4 sugar, and an espresso shot. Since caramel wasn’t available, I substituted another flavor—but I could barely taste any sweetener at all. The order also wasn’t labeled with a sticker, making me question whether it was made correctly despite repeating it multiple times.
Additionally, when I pulled up to the window, I noticed a whole trash bag carelessly tossed on the ground right in front of it, which was concerning.
I rely on this location because it’s the only option open during my shift, and I’m genuinely disappointed by the lack of care in service and cleanliness. I hope this feedback helps improve the experience for future customers.
Genesis was very professional and kind !! Got my food in a timely manner
Best place ever !!! Always so nice in the morning especially the manager Raquel I believe her name is she makes sure everyone leaves with a smile and laugh lol .
I love this dunkin’ Donuts they all show caring when dealing with my morning tea thanks so much God bless
Food: 5
Service: 5
This dunkins always gets my order right (the only one in the area). They are friendly & efficient as well.
Atmosphere: 5
Food: 5
Service: 5
Omg Raquel the manager is one of my favorite people im glade to see she still here I love how interactive she is with me and my family ty for always making us laugh🫶🏼
by the way the store always clean.
Always greeted with smiles
And my order always right
Ty Raquel
Kid-friendliness: She so funny and good with my nieces.
Atmosphere: 5
Service: 5
Recommended dishes: Iced Macchiato
Honestly this is the only Dunkin I get anything from. They always get my latte on point and I always get a laugh and good experience. Every morning I look forward to Raquel (I’m not sure if that’s the correct spelling forgive me lol) but she’s my favorite Dunkin employee! Always smiling and I love a good laugh in the morning with my coffee, just a great bonus!
Service: 5
Great coffee. Wonderful people. Great personalities who engage with you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
I used to try my hardest not to have to go to this location on Thompson Rd Webster, but today I went & even though I feel like I got charged to much, Kayla was very polite & when she couldn't figure it out, she suggested calling tomorrow to speak to manager. She was very professional about the whole matter, I even told her she had changed my opinion about that location.
Restaurantji Recommends
All of Webster DD slow rude
Worker was nice, but my $4 drink was bitter and not made correctly
Atmosphere: 1
Food: 1
Service: 2
As always no one in the drive thru but they tell you to wait for several minutes and then you leave out of frustration.
Atmosphere: 1
Food: 1
Service: 1
By far the worst dunkin' i have ever gone to the staff was very rude and disrespectful and the food was all made wrong.
Atmosphere: 1
Food: 1
Service: 1
Completely watered down! Worst dunkin I’ve been to ever
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