Service has gotten worse, it’s so sad. Young lady didn’t smile didn’t say a word, just looked at me like “what do you want”? No thanks, just silence till I paid and left. So weird. I was smiling, said thanks and so many nice words … coffee shop is supposed to be friendly and all about good service and smiles and such… Not anymore?
Atmosphere: 1
Food: 2
Service: 1
Michael Foilb
Cozy spot at the intersection of 9&16. Plenty of restaurant space when I was there, but parking is a major challenge.
Atmosphere: 5
Food: 5
Service: 5
Solange Jampaulo
I loved it, wonderful sandwiches, delicious sweets, everything from Italian cuisine, it's worth checking out.
Atmosphere: 5
Food: 5
Service: 5
Nick Lamberti
Sorry and I’m not the only one as you can see by the reviews there’s a couple of people here that are genuinely interested in making your coffee right but some of the staff has very unpleasant so I’ll go elsewhere, you don’t need our business
Atmosphere: 5
Food: 3
Service: 1
Miranda Albano
Excellent coffee, food, and atmosphere. Dine in and you can skip the disposable cups. Very clean restroom. Right next to the T where you can find plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
KayakDude1968
I'm not sure why, but it always seems to be hit or miss at this place..... I will say with sincerity that i'm glad to see that it appears that the older woman who used to work in the mornings is no longer there; she was most assuredly not an asset. I have noticed something kind of across the board with CN... I don't know how much training the staff get. The staff memory is not very good... orders sometimes have to be repeated two to three times....and still manage to come out wrong. There are a couple of reasons why I continue to return..... One is the old fashioned chocolate cake. I will try once more....but it will be awhile..
Gabriella T
Hi Caffe Nero, I decided to try your passion fruit pineapple smoothie today and unfortunately this is more like a slushie that’s watered down. Obviously, I still drank it to accompany me with my breakfast sandwich but it’s tasteless. Hoping you see this and we can try again?
Atmosphere: 5
Service: 5
Victor QuyUy
Love the vibe and the best bread in town
Atmosphere: 5
Food: 5
Service: 5
Jason
Love the atmosphere there. But some of the staff have really bad attitude, and horrible coffee skills.
Atmosphere: 5
Food: 5
Service: 1
N. A.
My family and I visited this location for coffee and food today. We ordered our usual custom drinks, which we've gotten at various Cafe Nero locations including this one (2nd visit here). Shockingly, the beverage total came to over $70+, which we've never experienced before.
When we mentioned this to the baristas, Yogof and Jasper, and showed them our order history from other locations, they refused to charge us the price we’ve been regularly paying at other locations. Instead of handling the situation professionally, they threw the drinks away, wasting both time and product.
No one should have to pay $9+ for a simple espresso drink! To make matters worse, our previous visit here was fine, with the manager of the branch charging us fairly for our order without any issues. This experience was extremely disappointing and unprofessional.
My family and I visited this location for coffee and food today. We ordered our usual custom drinks, which we've gotten at various Cafe Nero locations including this one (2nd visit here). Shockingly, the beverage total came to over $70+, which we've never experienced before.
When we mentioned this to the baristas, Yogof and Jasper, and showed them our order history from other locations, they refused to charge us the price we’ve been regularly paying at other locations. Instead of handling the situation professionally, they threw the drinks away, wasting both time and product.
No one should have to pay $9+ for a simple espresso drink! To make matters worse, our previous visit here was fine, with the manager of the branch charging us fairly for our order without any issues. This experience was extremely disappointing and unprofessional.
Atmosphere: 4
Food: 4
Service: 1
SilverCreekDragon
I live 1 mile from Nero’s but seldom visit them as the experience has been underwhelming. I tried again today and was appalled at the unfriendliness of the staff, particularly the woman who obviously was “in charge.” Even though there were no other individuals in line, she yelled at me to move from the beginning of the “line” (where I was checking out the sandwiches) to the cash register at the end of the line where she stood. She was tense and unpleasant to the point of seeming rude. I wonder what she would be like during busy times. Bottom line, I won’t be returning.
Service has gotten worse, it’s so sad. Young lady didn’t smile didn’t say a word, just looked at me like “what do you want”? No thanks, just silence till I paid and left. So weird. I was smiling, said thanks and so many nice words … coffee shop is supposed to be friendly and all about good service and smiles and such… Not anymore?
Atmosphere: 1
Food: 2
Service: 1
Cozy spot at the intersection of 9&16. Plenty of restaurant space when I was there, but parking is a major challenge.
Atmosphere: 5
Food: 5
Service: 5
I loved it, wonderful sandwiches, delicious sweets, everything from Italian cuisine, it's worth checking out.
Atmosphere: 5
Food: 5
Service: 5
Sorry and I’m not the only one as you can see by the reviews there’s a couple of people here that are genuinely interested in making your coffee right but some of the staff has very unpleasant so I’ll go elsewhere, you don’t need our business
Atmosphere: 5
Food: 3
Service: 1
Excellent coffee, food, and atmosphere. Dine in and you can skip the disposable cups. Very clean restroom. Right next to the T where you can find plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches
I'm not sure why, but it always seems to be hit or miss at this place..... I will say with sincerity that i'm glad to see that it appears that the older woman who used to work in the mornings is no longer there; she was most assuredly not an asset. I have noticed something kind of across the board with CN... I don't know how much training the staff get. The staff memory is not very good... orders sometimes have to be repeated two to three times....and still manage to come out wrong. There are a couple of reasons why I continue to return..... One is the old fashioned chocolate cake. I will try once more....but it will be awhile..
Hi Caffe Nero, I decided to try your passion fruit pineapple smoothie today and unfortunately this is more like a slushie that’s watered down. Obviously, I still drank it to accompany me with my breakfast sandwich but it’s tasteless. Hoping you see this and we can try again?
Atmosphere: 5
Service: 5
Love the vibe and the best bread in town
Atmosphere: 5
Food: 5
Service: 5
Love the atmosphere there. But some of the staff have really bad attitude, and horrible coffee skills.
Atmosphere: 5
Food: 5
Service: 1
My family and I visited this location for coffee and food today. We ordered our usual custom drinks, which we've gotten at various Cafe Nero locations including this one (2nd visit here). Shockingly, the beverage total came to over $70+, which we've never experienced before.
When we mentioned this to the baristas, Yogof and Jasper, and showed them our order history from other locations, they refused to charge us the price we’ve been regularly paying at other locations. Instead of handling the situation professionally, they threw the drinks away, wasting both time and product.
No one should have to pay $9+ for a simple espresso drink! To make matters worse, our previous visit here was fine, with the manager of the branch charging us fairly for our order without any issues. This experience was extremely disappointing and unprofessional.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
My family and I visited this location for coffee and food today. We ordered our usual custom drinks, which we've gotten at various Cafe Nero locations including this one (2nd visit here). Shockingly, the beverage total came to over $70+, which we've never experienced before.
When we mentioned this to the baristas, Yogof and Jasper, and showed them our order history from other locations, they refused to charge us the price we’ve been regularly paying at other locations. Instead of handling the situation professionally, they threw the drinks away, wasting both time and product.
No one should have to pay $9+ for a simple espresso drink! To make matters worse, our previous visit here was fine, with the manager of the branch charging us fairly for our order without any issues. This experience was extremely disappointing and unprofessional.
Atmosphere: 4
Food: 4
Service: 1
I live 1 mile from Nero’s but seldom visit them as the experience has been underwhelming. I tried again today and was appalled at the unfriendliness of the staff, particularly the woman who obviously was “in charge.” Even though there were no other individuals in line, she yelled at me to move from the beginning of the “line” (where I was checking out the sandwiches) to the cash register at the end of the line where she stood. She was tense and unpleasant to the point of seeming rude. I wonder what she would be like during busy times. Bottom line, I won’t be returning.
Excellent place to meet up everyday
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Almond Croissant, Yogurt Parfait, Iced Mocha 24oz
Great meeting spot. Lovely coffees
Atmosphere: 5
Food: 5
Service: 4
1 girl working the counter on a Saturday morning. Waited 25 minutes for my delivery to be made. Unacceptable. Schedule more employees or turn off
Service: 1
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