Dunkin'

Valley Marketplace, 160 Littleton Rd, Westford
(978) 692-9091

Recent Reviews

David Dickman

The regular menu is a step or two above tavern fare, the dinner specials are well above that. It can be a bit noisy when crowded, and we're not talking tablecloths and such.Parking: When REALLY busy, parking can be an issue.Wheelchair accessibility: Good accessibility.

Atmosphere: 4

Food: 5

Service: 5

karen gath

Stopped in for a quick iced coffee and must’ve dropped my cards, including my license, when putting them back in my purse. This amazing crew took the time to call my local police department (an hour away in New Hampshire) who contact me to let me know that Dunkin’s had them! They went above and beyond to make sure I was aware that they had my cards. I am so thankful for the crew that was working, I really should have gotten names. They saved my so much worry, time and money that I would’ve lost if I had driven an hour home and gone to reach for my cards to find them not there. I really can’t say thank you enough!

Atmosphere: 5

Food: 5

Service: 5

Derek Griffin

Stopped by to get a couple dozen donuts for the office. I had asked for an extra of two different kinds when they did them. The service was fast, and everything was fine until I returned to the office. I notice all the gave me were those two different kinds. I was frustrated but made my way back to explain the situation. I went to the gentleman (bald guy) I ordered from and explained the situation. He was upset that he had to throw them away and repeatedly said I know how to throw these away. Almost implying I had some fault in this.Then in front of the entire place yelled over to the woman who put the order together. I was embarrassed for her and felt bad, it was a mistake. It was he who took the order and then told her what to do for my order. It was a miscommunication.As much as I understand the frustration as I was as well, you do not treat your staff in such way. That was wrong and by far unacceptable. She was working the counter, cooking the food and he couldn’t even pack donuts. I am not a Dunkin’s person as I usually go to the other one. He should NOT be the Manager.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Donuts

Kippy Oshea

I got a blueberry muffin a plain bagel and a donut all of which was stale will never ever go back to this place again. I hope this place closes

Atmosphere: 1

Food: 1

Service: 1

Ultimate Battlegrounds

The shift leader is really amazing and he was on top of everything.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Cheese

Charles L.

I have been here numerous times. The staff is slow and disorganized most times. It is definitely not fast food.

Stefanie Bishop

Love the omelet bites. Of course the coffee

Atmosphere: 5

Food: 5

Service: 5

Kylie Ventullo

refused to give me ice water, and got a bagel with cream cheese with the smallest amount of cream cheese on it. ill continue to go to the dunks thats in the gas station down the road instead of this one.

&1

This location used to be great. Now that the new manager ( bald guy with no customer service skills) has taken over . Every order I have put in online takes about a half hour and it’s only two coffees.

JJ

This location used to be great. Now that the new manager ( bald guy with no customer service skills) has taken over . Every order I have put in online takes about a half hour and it’s only two coffees.

Kannan Sasi

Pretty busy on weekend mornings.

Atmosphere: 4

Food: 3

Service: 3

Tyler Mills

There are about 3 dunkins that actually put the cream cheese on the bagel as I order it. This is one of them. I’d give it six stars if I could

Chris Tompkins

Morning staff has my drink order memorized. This is rather impressive, considering the volume of customers that they get daily. Wonderful people here.

Mahesh Shanmugam

New chocolate croissant is good.

Mark Ansley

Manager is is motivated but workers are not. Order mix ups/missing, slow, dint’t care.

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