Got and anniversary cake here, the French vanilla buttercream with mousse filling , they told me leave out for 3 hours before serving ? Never had to do with other cakes ,but I did and not only was the cake room temp it was so gross like I was eating butter from the stick had no flavor at all ,just pretty decor and I am not a fan of fancy no taste cakes so If you like a pretty cake but don’t care about the taste get it here but if you actually want to eat the cake don’t ! live & learn
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Wedding Cake
Olivia S.
Dessert Works exudes unparalleled kindness, generosity, and professionalism. Their team goes above and beyond to create a warm, inviting atmosphere, and the owner was so quick to offer their services for a fundraiser I was hosting. Not only are their treats delicious, but the generosity displayed in portion sizes and quality is commendable. The seamless and timely process from order to pick up showcases their commitment to customer satisfaction. An exceptional blend of sweet delights and amazing service. I highly recommend Dessert Works to be your choice for your next birthday, event, or just a well deserved day of sweet treats!
luc f.
They are awesome!! They did an amazing job with a bridal shower cake I ordered recently and the woman who helped me was so nice
Nour Farahat
I ordered a strawberry cream cake from them for an engagement party, and the cake not only looked stunning, but it was also delicious! I’m very happy with my experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Rita Ellen Roach
Nice place to pick up BFF surprise Bday Cake ?.
Ronald Manganaro
Great cakes ? looking forward to next visit Drop give them try worth the
If I go around Dedham area, I always stop by for delicious cakes and cookies. I love everything here. Very
Atmosphere: 5
Food: 5
Service: 5
Alex Hodgkinson
*PLEASE READ REPLY TO BUSINESS AT THE BOTTOM*I was told by the owner to “try one of those other places next time” when thinking about ordering my custom cake here. If that’s not terrible customer service then I don’t know what is.Context, I ordered my sons 1st birthday cake with specific details in which they messed up. They blame their software company for glitching even though I came into store (over a month in advance) in person to pay and talk about my order in detail in which notes were taken pen to paper and put into a physical folder.The cake was presented incorrectly as the decoration was not as ordered. They tried to rectify as best they could but it was definitely not like what I had ordered. I was left with no choice but to take the cake giving the party was just an hour and a half out.After speaking with the owner I was asked “is the cake not even worth $50?” considering this was a 6” cake that I paid over $100 for initially. I said no because this was not what I had originally ordered and the adjustments made to it last minute made it look messy and just not what I had wanted. After explaining this and that fact that I was left no time to get a replacement the owner was reluctant to finally offer me a full refund but basically told me to not shop there again in the future.I have been left in tears by this awful service after being a customer of Dessert Works for so long and trusting them with my sons first birthday cake.An apology and a refund would’ve kept me as a customer but clearly money is more important than loyalty and customer service to this company. Think twice before placing your order here. I’d hate for you to be in my shoes.REPLY TO RESPONSE FROM DESSERT WORKS: ??????????If customers are more important to you why would you expect me to be left without a cake for my event in order to justify, in your eyes, a full refund? How is that keeping your customer happy? Please explain that…You left me with 1 hour 30mins until the party and you expected me to leave the cake and be left with absolutely nothing in order to get my money back? So crazy!To add insult to injury you spoke to me with such rudeness telling me to shop elsewhere. I was calm and completely honest and you chose to be passive aggressive which to me is very unprofessional. I still did not rise to this and accepted my full refund and politely said goodbye. I’m not sure how this qualifies as a way of speaking to be told to shop elsewhere? Clearly honesty especially when it is negative is not accepted here.Instead of asking me “is that not worth anything to you?” you could’ve come to me with an apology and an offer of what you could do to put things right but instead you kept trying to explain and justify all of the reasons why you under delivered instead of trying to make amends. I was on the phone with you a good 5 minutes and you never once offered me anything in compensation and then said “now I’ll let you speak”. Not sure this service could’ve been any worse and now to try and clutch at your reputation you are trying to make me out, your once loyal customer, to be someone I’m not.I just can’t believe after reducing me to tears you are still going at me like this is my fault. I ordered a product and you did not deliver. End of story.Please please anyone reading this be so careful when entrusting this company with your orders and particularly if you expect excellent customer service that they “uphold” themselves to because I got none of the above and have been left in tears by this absolutely gutting and just awful experience.
Service: 1
ashley w
We got our wedding cake here and it was great! Ashley was very responsive and attentive, and so easy to work with. We live out of state but I grew up around their old location so remembered it from childhood special celebrations. They worked with our limited in-person schedule really well.It was also more affordable than other bakeries in the Boston area. Delivery and set up was only $50 which seemed very reasonable. Pricing was always transparent.The cake came out exactly as discussed and we and our guests loved it.We went with two flavors: Boston Creme and Chocolate with Raspberry filling. Both were delicious and we couldn't pick a favorite.And the mini honeymoon cake was adorable.Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Abby Sieverling
We had the best experience working with Dessert Works! The cake tasting box was so fun, and our wedding cake turned out just liked we'd dreamed! We did the lemon summer berry flavor - so delicious!
i recently ordered a cake from here for my son graduating from Fire Academy. i requested a firefighter helmet on top of a cake. Elizabeth was wonderful to collaborate with and knew exactly what I wanted. They delivered it to the venue where the party was and OMG, to say we were blown away is an understatement. My son had no idea and I have always wanted to buy a super special cake like this for him. It was wonderful. thank you so so much.
Dericka C.
We ordered our daughter's birthday cake this weekend from Dessert Works and what a great choice! The customer service was awesome and the cake was delicious. It was such a huge hit, several party goers requested their info for future reference. Thank you, Dessert Works--we will be ordering again!
Colleen Spiro
Dessert Works was very easy to work with for our wedding cake. We were able to take home a cake tasting and try cakes and buttercream in the comfort of our own home. They were very easy to communicate with following the tasting and very quickly came up with a design for us based on what we wanted. The cake looked and tasted perfect on the wedding day and they even sent us home with a miniature replica of our cake to have for our one year anniversary!
Latoya G.
Still 5 stars for me. Ordered a two tier Minnie Mouse cake for a birthday party and it was amazing. I ordered it on the phone and they answered all my questions.
Catherine Gloria Wanzusi
Got 10 dinosaur cookies and a birthday cake. The cake was exquisitely decorated and the cake's texture Mhmmmm! was smooth and creamy I didn't know about Dessert Works, had gone to Mazda IRA to service my car then voila'! I saw this place.
Got and anniversary cake here, the French vanilla buttercream with mousse filling , they told me leave out for 3 hours before serving ? Never had to do with other cakes ,but I did and not only was the cake room temp it was so gross like I was eating butter from the stick had no flavor at all ,just pretty decor and I am not a fan of fancy no taste cakes so If you like a pretty cake but don’t care about the taste get it here but if you actually want to eat the cake don’t ! live & learn
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Wedding Cake
Dessert Works exudes unparalleled kindness, generosity, and professionalism. Their team goes above and beyond to create a warm, inviting atmosphere, and the owner was so quick to offer their services for a fundraiser I was hosting. Not only are their treats delicious, but the generosity displayed in portion sizes and quality is commendable. The seamless and timely process from order to pick up showcases their commitment to customer satisfaction. An exceptional blend of sweet delights and amazing service. I highly recommend Dessert Works to be your choice for your next birthday, event, or just a well deserved day of sweet treats!
They are awesome!! They did an amazing job with a bridal shower cake I ordered recently and the woman who helped me was so nice
I ordered a strawberry cream cake from them for an engagement party, and the cake not only looked stunning, but it was also delicious! I’m very happy with my experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Nice place to pick up BFF surprise Bday Cake ?.
Great cakes ? looking forward to next visit Drop give them try worth the
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cupcake, Birthday Cake Chocolate Mousse, Birthday Cake
If I go around Dedham area, I always stop by for delicious cakes and cookies. I love everything here. Very
Atmosphere: 5
Food: 5
Service: 5
*PLEASE READ REPLY TO BUSINESS AT THE BOTTOM*I was told by the owner to “try one of those other places next time” when thinking about ordering my custom cake here. If that’s not terrible customer service then I don’t know what is.Context, I ordered my sons 1st birthday cake with specific details in which they messed up. They blame their software company for glitching even though I came into store (over a month in advance) in person to pay and talk about my order in detail in which notes were taken pen to paper and put into a physical folder.The cake was presented incorrectly as the decoration was not as ordered. They tried to rectify as best they could but it was definitely not like what I had ordered. I was left with no choice but to take the cake giving the party was just an hour and a half out.After speaking with the owner I was asked “is the cake not even worth $50?” considering this was a 6” cake that I paid over $100 for initially. I said no because this was not what I had originally ordered and the adjustments made to it last minute made it look messy and just not what I had wanted. After explaining this and that fact that I was left no time to get a replacement the owner was reluctant to finally offer me a full refund but basically told me to not shop there again in the future.I have been left in tears by this awful service after being a customer of Dessert Works for so long and trusting them with my sons first birthday cake.An apology and a refund would’ve kept me as a customer but clearly money is more important than loyalty and customer service to this company. Think twice before placing your order here. I’d hate for you to be in my shoes.REPLY TO RESPONSE FROM DESSERT WORKS: ??????????If customers are more important to you why would you expect me to be left without a cake for my event in order to justify, in your eyes, a full refund? How is that keeping your customer happy? Please explain that…You left me with 1 hour 30mins until the party and you expected me to leave the cake and be left with absolutely nothing in order to get my money back? So crazy!To add insult to injury you spoke to me with such rudeness telling me to shop elsewhere. I was calm and completely honest and you chose to be passive aggressive which to me is very unprofessional. I still did not rise to this and accepted my full refund and politely said goodbye. I’m not sure how this qualifies as a way of speaking to be told to shop elsewhere? Clearly honesty especially when it is negative is not accepted here.Instead of asking me “is that not worth anything to you?” you could’ve come to me with an apology and an offer of what you could do to put things right but instead you kept trying to explain and justify all of the reasons why you under delivered instead of trying to make amends. I was on the phone with you a good 5 minutes and you never once offered me anything in compensation and then said “now I’ll let you speak”. Not sure this service could’ve been any worse and now to try and clutch at your reputation you are trying to make me out, your once loyal customer, to be someone I’m not.I just can’t believe after reducing me to tears you are still going at me like this is my fault. I ordered a product and you did not deliver. End of story.Please please anyone reading this be so careful when entrusting this company with your orders and particularly if you expect excellent customer service that they “uphold” themselves to because I got none of the above and have been left in tears by this absolutely gutting and just awful experience.
Service: 1
We got our wedding cake here and it was great! Ashley was very responsive and attentive, and so easy to work with. We live out of state but I grew up around their old location so remembered it from childhood special celebrations. They worked with our limited in-person schedule really well.It was also more affordable than other bakeries in the Boston area. Delivery and set up was only $50 which seemed very reasonable. Pricing was always transparent.The cake came out exactly as discussed and we and our guests loved it.We went with two flavors: Boston Creme and Chocolate with Raspberry filling. Both were delicious and we couldn't pick a favorite.And the mini honeymoon cake was adorable.Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
We had the best experience working with Dessert Works! The cake tasting box was so fun, and our wedding cake turned out just liked we'd dreamed! We did the lemon summer berry flavor - so delicious!
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Restaurantji Recommends
i recently ordered a cake from here for my son graduating from Fire Academy. i requested a firefighter helmet on top of a cake. Elizabeth was wonderful to collaborate with and knew exactly what I wanted. They delivered it to the venue where the party was and OMG, to say we were blown away is an understatement. My son had no idea and I have always wanted to buy a super special cake like this for him. It was wonderful. thank you so so much.
We ordered our daughter's birthday cake this weekend from Dessert Works and what a great choice! The customer service was awesome and the cake was delicious. It was such a huge hit, several party goers requested their info for future reference. Thank you, Dessert Works--we will be ordering again!
Dessert Works was very easy to work with for our wedding cake. We were able to take home a cake tasting and try cakes and buttercream in the comfort of our own home. They were very easy to communicate with following the tasting and very quickly came up with a design for us based on what we wanted. The cake looked and tasted perfect on the wedding day and they even sent us home with a miniature replica of our cake to have for our one year anniversary!
Still 5 stars for me. Ordered a two tier Minnie Mouse cake for a birthday party and it was amazing. I ordered it on the phone and they answered all my questions.
Got 10 dinosaur cookies and a birthday cake. The cake was exquisitely decorated and the cake's texture Mhmmmm! was smooth and creamy I didn't know about Dessert Works, had gone to Mazda IRA to service my car then voila'! I saw this place.