I’ve been a loyal customer of this Dunkin’ since it first opened, but over the last few years, the service has declined significantly. Orders are frequently incorrect or missing items, and when you try to address the issue, the response from staff—especially the manager—is shockingly rude. Unfortunately, I’m not the only one who has had this experience; after speaking with others in the area, it seems to be a common issue. It’s disappointing to see such poor customer service from a brand like Dunkin’. It was never this bad before, but at this point, I’d rather drive out of my way than return to this location.
Service: 1
Mary Hogan
Front of the store the service is friendly
Atmosphere: 5
Food: 5
Service: 5
Marty Flash
Awesome service
Atmosphere: 4
Food: 5
Service: 5
Lady Moon
Extremely rude employee in the drive thru, it's not every day that I see her there, but specifically today Tuesday, December 10 at 10:40 in the morning she was there, she is a very rude person, she always interrupts my speeches , honestly I keep going there because she is not there in the drive thru every day, because if it weren't for that I would never go to this dunkin again. If she is a manager, it's a shame that it's like that, she should set a better example for employees and customers.
Atmosphere: 2
Food: 5
Service: 2
Robert DiStasio
This location is falling apart with untrained staff
Atmosphere: 1
Food: 2
Service: 1
Andrew Moscaritolo
This is my go to dunkins It's literally a few feet from my house. Service and staff are great and everything I order is just about what I'm looking for. Definitely a good hit, atleast for me.
Atmosphere: 4
Food: 4
Service: 5
Todd Curtiss
Like many Dunkin coffee shops the ones in New England know how to serve coffee. The store was newer and clean and updated. The food was great and the Pumpkin Spice was great. Sorry
Bad service , one lady got mad on me cuz I ask her to prepare a second coffee instead off one
Trinh Bui
Their caramel craze tastes like a dark coffee, really bitter.
Atmosphere: 2
Food: 1
Service: 3
Joe
The woman at the drive-through today was disgustingly rude to me for no good reason. She claims there was an issue with my Dunkin’ Donuts app, which was not the case when she figured out that the mistake was on her end she started yelling at me and said just take your order and get out of my drive-through, I was appalled on how an employee can talk to a customer that way hopefully this Dunkin’ Donuts can address this !!!
I love the Dunkin Donuts on Commercial Street in Weymouth. The restaurant is clean, the landscaping is nice. The donuts are always fresh, they don't run out of flavors by 9:00 am, and the woman who runs drive up is amazing! I had given up on Dunks when I lived in Jamaica Plain, because the coffee and food were bad, and the service was worse. The Weymouth location has won me back!
Atmosphere: 5
Food: 5
Service: 5
Joaquin Sosa
THIS IS A GOOD
Atmosphere: 5
Food: 5
Service: 5
Bob Dinsmore
Service can be spotty but they've got the best donuts of any Dunks in the immediate area.
Atmosphere: 5
Food: 5
Service: 3
Off The Hook Mobile Grooming
Ordered food with no egg and stated NO EGG and still was given it. I'm allergic!!
Dietary restrictions: They don't take allergies serious
Atmosphere: 1
Food: 1
Service: 1
antoine vilno
Very bad customer service they have no respect for
I’ve been a loyal customer of this Dunkin’ since it first opened, but over the last few years, the service has declined significantly. Orders are frequently incorrect or missing items, and when you try to address the issue, the response from staff—especially the manager—is shockingly rude. Unfortunately, I’m not the only one who has had this experience; after speaking with others in the area, it seems to be a common issue. It’s disappointing to see such poor customer service from a brand like Dunkin’. It was never this bad before, but at this point, I’d rather drive out of my way than return to this location.
Service: 1
Front of the store the service is friendly
Atmosphere: 5
Food: 5
Service: 5
Awesome service
Atmosphere: 4
Food: 5
Service: 5
Extremely rude employee in the drive thru, it's not every day that I see her there, but specifically today Tuesday, December 10 at 10:40 in the morning she was there, she is a very rude person, she always interrupts my speeches , honestly I keep going there because she is not there in the drive thru every day, because if it weren't for that I would never go to this dunkin again. If she is a manager, it's a shame that it's like that, she should set a better example for employees and customers.
Atmosphere: 2
Food: 5
Service: 2
This location is falling apart with untrained staff
Atmosphere: 1
Food: 2
Service: 1
This is my go to dunkins It's literally a few feet from my house. Service and staff are great and everything I order is just about what I'm looking for. Definitely a good hit, atleast for me.
Atmosphere: 4
Food: 4
Service: 5
Like many Dunkin coffee shops the ones in New England know how to serve coffee. The store was newer and clean and updated. The food was great and the Pumpkin Spice was great. Sorry
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Cheddar Omelet Bites, Iced Macchiato
Bad service , one lady got mad on me cuz I ask her to prepare a second coffee instead off one
Their caramel craze tastes like a dark coffee, really bitter.
Atmosphere: 2
Food: 1
Service: 3
The woman at the drive-through today was disgustingly rude to me for no good reason. She claims there was an issue with my Dunkin’ Donuts app, which was not the case when she figured out that the mistake was on her end she started yelling at me and said just take your order and get out of my drive-through, I was appalled on how an employee can talk to a customer that way hopefully this Dunkin’ Donuts can address this !!!
Restaurantji Recommends
I love the Dunkin Donuts on Commercial Street in Weymouth. The restaurant is clean, the landscaping is nice. The donuts are always fresh, they don't run out of flavors by 9:00 am, and the woman who runs drive up is amazing! I had given up on Dunks when I lived in Jamaica Plain, because the coffee and food were bad, and the service was worse. The Weymouth location has won me back!
Atmosphere: 5
Food: 5
Service: 5
THIS IS A GOOD
Atmosphere: 5
Food: 5
Service: 5
Service can be spotty but they've got the best donuts of any Dunks in the immediate area.
Atmosphere: 5
Food: 5
Service: 3
Ordered food with no egg and stated NO EGG and still was given it. I'm allergic!!
Dietary restrictions: They don't take allergies serious
Atmosphere: 1
Food: 1
Service: 1
Very bad customer service they have no respect for
Atmosphere: 1
Food: 1
Service: 1
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