I am so impressed with the service I encountered at your Brockton location last week!!
I went in to pick up a cake and get a few pastries. There were two other customers in the store already ordering custom cakes. Another gentleman walked in to get pastry.
Sariyah never wavered from her absolutely outstanding customer service! She was calm and gracious. She moved in between customers, answering questions and never stopped smiling.
At a time where brick and mortar stores are struggling, she is the absolute best face to have up front greeting and taking care of customers.
Braintree had three times the help and the same amount of customers the last time I was there. Please send Sariyah there to train them. She’s knows the secret to success.
Brockton is my only go to location from now on.
Craig Sanderson
Just placed an order and the staff person was so nice, polite, friendly. She was excellent.
Susan Egan
Placed an order took 55 mins and not completely cook when they gave it to us..Employee was super high and very rude. Asked to be reimbursed prior to getting food and was told no that takes to long.
M G
Bought a vanilla cup with chocolate frosting there last night and a chocolate mouse cake. Got to the car to try the cupcake, it was frozen. Waited for it to thaw out and it tasted like freezer burn. Tried the mouse cake, tasted like freezer burn. Called the store this morning and spoke to the manager Mirela. She told me I was a liar that the cupcake was not frozen and that neither tasted like freezer burn. No apology for the inconvenience, no how can we make it right, nothing. Kept talking over me, very combative. Never going back there again. Not fresh, don't waste your money. Worst customer service ever.
susie mclaughlin
Nothing was baked today that's for sure. I bought a sugar cookie and m&ms cookie. Both were stale and lacked flavor. I also bought an apple twist which was super dry and also had no flavor. I absolutely do not recommend this place!
Lee lee
I am highly disappointed in this establishment. Somehow, there was miscommunication about the date of my cake, which is annoying because I was in person when I purchased and spoke to a real human about the specific date. Thank god I didn't waste any more gas money to my trip there. No birthday cake for my birthday. However I should be happy because I have a discount now when I arrive back? Absolutely insane to think I would come back. Apparently, they are only loyal to the customers who are regulars in the neighborhood! I see a lot of good comments from locals. Extremely disappointed.
sweet yasmin
Requested my pizza well-done and it arrived perfectly crispy and well done. Absolutely delicious. Order well done for a crispy crust
Michelle B
I went to Montilios this weekend for dessert and breakfast pastries. We got 6 various mini cupcakes and a whoopie pie. They were so stale. I’d be utterly embarrassed if I brought them to someone’s house. Stale to the point that you could tap on them and hear a sound. The whoopie pie wasn’t as stale as the mini cupcakes but also not very good. The center was frosting and we weren’t expecting pure frosting.
Most of the breakfast stuff was pretty good, except the cinnamon twists/sticks. I overheard a worker saying they were brought in this morning so I figured they were fresh. They were incredibly heavy and dense. They are supposed to be puffy and light. I would not recommend them.
Steve Aftosmes
Got a couple of desserts and a loaf of the scali bread. Everything was amazing as usual. The tiramisu and the strawberry shortcake were absolutely delicious. Highly recommend..
I ordered 3 cakes for my son's first birthday. The first one for his smash photos (about a week before his bday party) was completely wrong. It was supposed to be all white and they gave me a naked cake. The 2 other custom ordered cakes (total of $405) were for my son's first birthday with 50 people. I went to pick up the cakes about 4 hours before the party starts and they said they weren't there. Come to find out they wrote down the wrong date. This was after double checking everything after the first cake was wrong. Naturally I broke down sobbing when I found out I had no cake for my son's first birthday I spent months planning. The girl working had no solution but to give me a refund and to choose a cake from the case since there's no decorators in. The entire ordering process with them was such a cluster. I was helped my multiple people and no one got anything right. I ended up leaving the store and going to fratellis. While I was doing that my husband who was at home with our baby called Montilios to try and get a better solution. After about an hour of back and forth phone calls they said they would call in a decorator to Brockton and we could get a cake made but it wouldn't be ready until the time our party started and they wouldn't compensate the cake for all the issues. We declined since at this point we already had fratellis fixing the situation.
My entire family has been ordering montilios for years and all of us agree it has gone such downhill. I am so thankful that Fratellis down the street was able to save the day and decorate a cake and a smash cake with only 2 hours notice and at 1/3 of a cost. My entire family loved the cakes there and can't wait to continue getting everything from there in the future!
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Sjolin
I ordered 3 cakes for my son's first birthday. The first one for his smash photos (about a week before his bday party) was completely wrong. It was supposed to be all white and they gave me a naked cake. The 2 other custom ordered cakes (total of $405) were for my son's first birthday with 50 people. I went to pick up the cakes about 4 hours before the party starts and they said they weren't there. Come to find out they wrote down the wrong date. This was after double checking everything after the first cake was wrong. Naturally I broke down sobbing when I found out I had no cake for my son's first birthday I spent months planning. The girl working had no solution but to give me a refund and to choose a cake from the case since there's no decorators in. The entire ordering process with them was such a cluster. I was helped my multiple people and no one got anything right. I ended up leaving the store and going to fratellis. While I was doing that my husband who was at home with our baby called Montilios to try and get a better solution. After about an hour of back and forth phone calls they said they would call in a decorator to Brockton and we could get a cake made but it wouldn't be ready until the time our party started and they wouldn't compensate the cake for all the issues. We declined since at this point we already had fratellis fixing the situation.
My entire family has been ordering montilios for years and all of us agree it has gone such downhill. I am so thankful that Fratellis down the street was able to save the day and decorate a cake and a smash cake with only 2 hours notice and at 1/3 of a cost. My entire family loved the cakes there and can't wait to continue getting everything from there in the future!
Lauren Quinn
I always love montillios. My mom's favorite cake is Italian rum cake and I can buy it by the slice here, since an entire cake is expensive and not everyone likes it. I bought two slices to surprise her with for her party. But she bought her self a slice too, since she knew they sold it by the slice! We've been going here for decades, starting in the 80s or 90s in Quincy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cakes, Cakes and Supplies for Birthday Party, Cookies Pastry, Cakes and Cookies, Lobster Tail
Barbara Morton
Absolutely, the last time I will go there. One slice of cheesecake , one lemon square, two large M&M cookies equals $18.39 ! Absolutely ridiculous. The only reason I go is because my dad, who is 87 likes the cheesecake. no more. And that's with the cash discount . Owners should be ashamed of themselves. I've been going this since the husband and wife owned it and he sadly passed away several years ago.
I am so impressed with the service I encountered at your Brockton location last week!! I went in to pick up a cake and get a few pastries. There were two other customers in the store already ordering custom cakes. Another gentleman walked in to get pastry. Sariyah never wavered from her absolutely outstanding customer service! She was calm and gracious. She moved in between customers, answering questions and never stopped smiling. At a time where brick and mortar stores are struggling, she is the absolute best face to have up front greeting and taking care of customers. Braintree had three times the help and the same amount of customers the last time I was there. Please send Sariyah there to train them. She’s knows the secret to success. Brockton is my only go to location from now on.
Just placed an order and the staff person was so nice, polite, friendly. She was excellent.
Placed an order took 55 mins and not completely cook when they gave it to us..Employee was super high and very rude. Asked to be reimbursed prior to getting food and was told no that takes to long.
Bought a vanilla cup with chocolate frosting there last night and a chocolate mouse cake. Got to the car to try the cupcake, it was frozen. Waited for it to thaw out and it tasted like freezer burn. Tried the mouse cake, tasted like freezer burn. Called the store this morning and spoke to the manager Mirela. She told me I was a liar that the cupcake was not frozen and that neither tasted like freezer burn. No apology for the inconvenience, no how can we make it right, nothing. Kept talking over me, very combative. Never going back there again. Not fresh, don't waste your money. Worst customer service ever.
Nothing was baked today that's for sure. I bought a sugar cookie and m&ms cookie. Both were stale and lacked flavor. I also bought an apple twist which was super dry and also had no flavor. I absolutely do not recommend this place!
I am highly disappointed in this establishment. Somehow, there was miscommunication about the date of my cake, which is annoying because I was in person when I purchased and spoke to a real human about the specific date. Thank god I didn't waste any more gas money to my trip there. No birthday cake for my birthday. However I should be happy because I have a discount now when I arrive back? Absolutely insane to think I would come back. Apparently, they are only loyal to the customers who are regulars in the neighborhood! I see a lot of good comments from locals. Extremely disappointed.
Requested my pizza well-done and it arrived perfectly crispy and well done. Absolutely delicious. Order well done for a crispy crust
I went to Montilios this weekend for dessert and breakfast pastries. We got 6 various mini cupcakes and a whoopie pie. They were so stale. I’d be utterly embarrassed if I brought them to someone’s house. Stale to the point that you could tap on them and hear a sound. The whoopie pie wasn’t as stale as the mini cupcakes but also not very good. The center was frosting and we weren’t expecting pure frosting.
Most of the breakfast stuff was pretty good, except the cinnamon twists/sticks. I overheard a worker saying they were brought in this morning so I figured they were fresh. They were incredibly heavy and dense. They are supposed to be puffy and light. I would not recommend them.
Got a couple of desserts and a loaf of the scali bread. Everything was amazing as usual. The tiramisu and the strawberry shortcake were absolutely delicious. Highly recommend..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies Pastry
Great service
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Dont use grubhub
Service: 1
I ordered 3 cakes for my son's first birthday. The first one for his smash photos (about a week before his bday party) was completely wrong. It was supposed to be all white and they gave me a naked cake. The 2 other custom ordered cakes (total of $405) were for my son's first birthday with 50 people. I went to pick up the cakes about 4 hours before the party starts and they said they weren't there. Come to find out they wrote down the wrong date. This was after double checking everything after the first cake was wrong. Naturally I broke down sobbing when I found out I had no cake for my son's first birthday I spent months planning. The girl working had no solution but to give me a refund and to choose a cake from the case since there's no decorators in. The entire ordering process with them was such a cluster. I was helped my multiple people and no one got anything right. I ended up leaving the store and going to fratellis. While I was doing that my husband who was at home with our baby called Montilios to try and get a better solution. After about an hour of back and forth phone calls they said they would call in a decorator to Brockton and we could get a cake made but it wouldn't be ready until the time our party started and they wouldn't compensate the cake for all the issues. We declined since at this point we already had fratellis fixing the situation.
My entire family has been ordering montilios for years and all of us agree it has gone such downhill. I am so thankful that Fratellis down the street was able to save the day and decorate a cake and a smash cake with only 2 hours notice and at 1/3 of a cost. My entire family loved the cakes there and can't wait to continue getting everything from there in the future!
Atmosphere: 1
Food: 1
Service: 1
I ordered 3 cakes for my son's first birthday. The first one for his smash photos (about a week before his bday party) was completely wrong. It was supposed to be all white and they gave me a naked cake. The 2 other custom ordered cakes (total of $405) were for my son's first birthday with 50 people. I went to pick up the cakes about 4 hours before the party starts and they said they weren't there. Come to find out they wrote down the wrong date. This was after double checking everything after the first cake was wrong. Naturally I broke down sobbing when I found out I had no cake for my son's first birthday I spent months planning. The girl working had no solution but to give me a refund and to choose a cake from the case since there's no decorators in. The entire ordering process with them was such a cluster. I was helped my multiple people and no one got anything right. I ended up leaving the store and going to fratellis. While I was doing that my husband who was at home with our baby called Montilios to try and get a better solution. After about an hour of back and forth phone calls they said they would call in a decorator to Brockton and we could get a cake made but it wouldn't be ready until the time our party started and they wouldn't compensate the cake for all the issues. We declined since at this point we already had fratellis fixing the situation. My entire family has been ordering montilios for years and all of us agree it has gone such downhill. I am so thankful that Fratellis down the street was able to save the day and decorate a cake and a smash cake with only 2 hours notice and at 1/3 of a cost. My entire family loved the cakes there and can't wait to continue getting everything from there in the future!
I always love montillios.
My mom's favorite cake is Italian rum cake and I can buy it by the slice here, since an entire cake is expensive and not everyone likes it. I bought two slices to surprise her with for her party. But she bought her self a slice too, since she knew they sold it by the slice! We've been going here for decades, starting in the 80s or 90s in Quincy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cakes, Cakes and Supplies for Birthday Party, Cookies Pastry, Cakes and Cookies, Lobster Tail
Absolutely, the last time I will go there. One slice of cheesecake , one lemon square, two large M&M cookies equals $18.39 ! Absolutely ridiculous. The only reason I go is because my dad, who is 87 likes the cheesecake. no more. And that's with the cash discount . Owners should be ashamed of themselves. I've been going this since the husband and wife owned it and he sadly passed away several years ago.
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