This tea is just perfect for me. This is my go to brand! Shipping was very quick. Will be ordering again soon.
Karen France
The shipping was quick, and products that we ordered are amazing! I will definitely order from here again.
James Dinkins
Called and ordered my tea and they were efficient polite. Everything went nice and smooth, and had my tea in a short time. Very professional.
Erin Callahan
Your service has been punctual. The products we have tried are of prime quality. The only regret I have is that I hadn't discovered your company sooner. Keep up the good work, retain customer satisfaction as primary. Much success in your future.
Walter Tappan
I really like their Irish Breakfast but they have no customer service. I ordered tea in April. Over the next three months I emailed them and also responded to their emails on the status of my order. No response. First of September I disputed the charge with my credit card company. A week later my credit card company credited the charge. Another week later my tea showed up. I have attempted to email them to return the product and of course I am not able to connect with a person.
Jonathan Murray
As has been the case each time I order, everything goes great and delivery is on time. I will be ordering from you in the future, love the products.
Michelle Stockman
Their tea is amazing, but their customer service is abysmal. As many other reviews have said sometimes you'll order and it will be prompt and then another time you won't hear anything and you'll wonder if your tea will ever arrive. If you are lucky enough to get a response it'll be short, vague, and uninformative telling you "it's being processed" and that's all. You might find an answer on their website where they post updates about being overwhelmed by orders, but that's not really very communicative. I asked for refunds twice and they ignored me. I did eventually get my order even though I had asked for it to be canceled and refunded. At least one box they sent me I had to throw away because the tea bags looked stained by some kind of mold or something, I'm not sure, but I didn't want to risk it since it looked so weird. As much as I love their tea and love supporting a small business, the lack of communication and respect makes it so this company is not worth supporting in the future. If you order, be prepared for it to take anywhere between 1 week and several months to arrive and be prepared you might need to throw some of it out or I suppose you could attempt a return, but given how unresponsive the company is...good luck. All of my concerns could have been assuaged by a simple multi-sentence email explaining what was happening and giving me a general estimate of when to expect my tea, even if it had been a terribly long time, I would have still appreciated the communication and context.
J P
I ordered tea in early August that was supposed to arrive in a week. 5+ weeks later, it says "still processing" on the website. I have tried to contact them 4 times (via website, email, and phone) and gotten no response. I've had to resort to disputing the charge on my credit card (a first for me). If you are in the same boat, I don't think you're going to get your tea. I recommend you 1. Dispute the charges. 2. Write a review. 3. Contact the BBB. 4. Find somewhere else to satisfy your tea needs.I've had numerous small problems fulfilling orders with them in the past, but I had kept going back because they were a small business with a good product. I especially loved the green walnut tea. They've been a large part of our tea stock in the past. I'll miss them but look forward to exploring other teas.
Mary Ann
Terrible companyOrdered tea 4 weeks ago. Still hs not shipped. Customer Service is non existent. This company sucks. I have contacted my credit card company and Better Business Bureau. Don't order from this company. They steal your money . I ordered tea from another company just as good and received it in 3 days.
Vince Gattuso
I've been buying their products for over a decade but recently they've disappointed me. A store that I used to buy their products at cut ties with them about 2 years ago so I started ordering from Tea Guys directly. The first time I ordered, it took almost a month to receive my order. Recently, I placed an order on 7/26/22 & still haven't received it yet. I've tried messaging the company on their website twice and emailing them twice and never received a response. They issued a tracking number on 8/9/22 but USPS never actually received the package as of today. They've been holding my money for almost a month & a half and I don't have anything to show for it. This experience has been a nightmare.
These guys have lost their mojo. I used to order in large quantities for my spa. I put an order in for a personal order and it was over 2 weeks before I put a message in asking where it was, they created a shipping label but never responded to me. Well that same shipping label has been created but not actually shipped for over 3 weeks now. OVER A MONTH and it is still not shipped or the customer service department has yet to answer any of my messages. Save yourself the headache and find a different company. 0/5 stars if possible
Brian Flowers
Placed an order five weeks ago and it hasn't shipped yet; contacted customer service last week and haven't gotten any reply. At this point I'd rather just cancel my order and buy elsewhere but there does not seem to be any way to do that on the site, and there is no way to get in contact with anyone either...
Jessie James
I ordered a few teas last Monday evening. Last Friday the status finally switched to "processing" and has been there since. I have sent a message asking when tea will be shipped but this has not been answered.Not happy with the service at all which is a bummer because the teas are so good.
Carol Jones
This is a great company. I have had two deliveries from them and they both arrived promptly and safely
Florence Terry
Great tea & selection. Terrific service. Greaat prices. Fast shipping.
This tea is just perfect for me. This is my go to brand! Shipping was very quick. Will be ordering again soon.
The shipping was quick, and products that we ordered are amazing! I will definitely order from here again.
Called and ordered my tea and they were efficient polite. Everything went nice and smooth, and had my tea in a short time. Very professional.
Your service has been punctual. The products we have tried are of prime quality. The only regret I have is that I hadn't discovered your company sooner. Keep up the good work, retain customer satisfaction as primary. Much success in your future.
I really like their Irish Breakfast but they have no customer service. I ordered tea in April. Over the next three months I emailed them and also responded to their emails on the status of my order. No response. First of September I disputed the charge with my credit card company. A week later my credit card company credited the charge. Another week later my tea showed up. I have attempted to email them to return the product and of course I am not able to connect with a person.
As has been the case each time I order, everything goes great and delivery is on time. I will be ordering from you in the future, love the products.
Their tea is amazing, but their customer service is abysmal. As many other reviews have said sometimes you'll order and it will be prompt and then another time you won't hear anything and you'll wonder if your tea will ever arrive. If you are lucky enough to get a response it'll be short, vague, and uninformative telling you "it's being processed" and that's all. You might find an answer on their website where they post updates about being overwhelmed by orders, but that's not really very communicative. I asked for refunds twice and they ignored me. I did eventually get my order even though I had asked for it to be canceled and refunded. At least one box they sent me I had to throw away because the tea bags looked stained by some kind of mold or something, I'm not sure, but I didn't want to risk it since it looked so weird. As much as I love their tea and love supporting a small business, the lack of communication and respect makes it so this company is not worth supporting in the future. If you order, be prepared for it to take anywhere between 1 week and several months to arrive and be prepared you might need to throw some of it out or I suppose you could attempt a return, but given how unresponsive the company is...good luck. All of my concerns could have been assuaged by a simple multi-sentence email explaining what was happening and giving me a general estimate of when to expect my tea, even if it had been a terribly long time, I would have still appreciated the communication and context.
I ordered tea in early August that was supposed to arrive in a week. 5+ weeks later, it says "still processing" on the website. I have tried to contact them 4 times (via website, email, and phone) and gotten no response. I've had to resort to disputing the charge on my credit card (a first for me). If you are in the same boat, I don't think you're going to get your tea. I recommend you 1. Dispute the charges. 2. Write a review. 3. Contact the BBB. 4. Find somewhere else to satisfy your tea needs.I've had numerous small problems fulfilling orders with them in the past, but I had kept going back because they were a small business with a good product. I especially loved the green walnut tea. They've been a large part of our tea stock in the past. I'll miss them but look forward to exploring other teas.
Terrible companyOrdered tea 4 weeks ago. Still hs not shipped. Customer Service is non existent. This company sucks. I have contacted my credit card company and Better Business Bureau. Don't order from this company. They steal your money . I ordered tea from another company just as good and received it in 3 days.
I've been buying their products for over a decade but recently they've disappointed me. A store that I used to buy their products at cut ties with them about 2 years ago so I started ordering from Tea Guys directly. The first time I ordered, it took almost a month to receive my order. Recently, I placed an order on 7/26/22 & still haven't received it yet. I've tried messaging the company on their website twice and emailing them twice and never received a response. They issued a tracking number on 8/9/22 but USPS never actually received the package as of today. They've been holding my money for almost a month & a half and I don't have anything to show for it. This experience has been a nightmare.
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These guys have lost their mojo. I used to order in large quantities for my spa. I put an order in for a personal order and it was over 2 weeks before I put a message in asking where it was, they created a shipping label but never responded to me. Well that same shipping label has been created but not actually shipped for over 3 weeks now. OVER A MONTH and it is still not shipped or the customer service department has yet to answer any of my messages. Save yourself the headache and find a different company. 0/5 stars if possible
Placed an order five weeks ago and it hasn't shipped yet; contacted customer service last week and haven't gotten any reply. At this point I'd rather just cancel my order and buy elsewhere but there does not seem to be any way to do that on the site, and there is no way to get in contact with anyone either...
I ordered a few teas last Monday evening. Last Friday the status finally switched to "processing" and has been there since. I have sent a message asking when tea will be shipped but this has not been answered.Not happy with the service at all which is a bummer because the teas are so good.
This is a great company. I have had two deliveries from them and they both arrived promptly and safely
Great tea & selection. Terrific service. Greaat prices. Fast shipping.
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