Alexxxx is my guy he knows my order and its always friendly no matter how busy he is he always acknowledges us and says Hi...the girls are sweethearts always waving and saying Hi with a smile. The atmosphere is awesome nice and quiet. Very nice staff. You also have to take into consideration becuase of one bad employee or one bad situation u shouldn't blame the whole store or every employee.
Atmosphere: 5
Food: 5
Service: 5
Liz P
Entitled staff. Yes, napkins and a bag should ALWAYS be a given when someone orders food. We pay a premium for your products. The least you can do is: a. Not make us repeatedly ask and b. Not be snarky about it. I've always been a generous tipper but that has stopped. If you don't think customers deserve a napkin with their food, then you don't deserve a tip. You don't get to benefit from my generosity when you are THAT miserable that you would begrudge someone a damn napkin with their food order. Young brunette at the window didn't even remember what I ordered by the time I got to the window. Made me repeat my simple question over and over again and had an entitled, snarky attitude.
Food: 3
Service: 1
Leon Jones
Man Starbucks is the shit, I get my venti mocha Java Chip frappuccino frequently & have been doing so for a great many years I am the J,ster and I approve this message š
Atmosphere: 5
Food: 5
Service: 5
Robert Schultz
The Starbucks in Wilbraham consistently has the best staff and service Today Dorian made our drinks and as always they were perfect We visit pretty much daily and have never been anything but completely satisfied
Atmosphere: 5
Service: 5
ilona gavel
Starbucks never disappoints! Friendly staff, cozy atmosphere, and consistently delicious drinks. Perfect spot to relax, work, or grab your favorite coffee on the go. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Kelly Miller
They gave me the wrong drinks I was picking up for co-workers. When I returned after waiting in line forever, manager was only willing to replace with correct drinks but I had to let him peel off the label to prove their mistake. He refused to give me credit for the other 2 drinks I didnāt return because I itās hard carrying 3 drinks. He wouldnāt upsize or offer anything for my inconvenience and their mistake. Nasty. Thatās not how you treat loyal customers!
1 1
Best place around. Super consistent. Super friendly. Love to go there in the morning.
Atmosphere: 5
Food: 5
Service: 5
Patricia Kirk
The staff is always very nice! Dorian has been especially helpful in recommending food and drinks! I have never had a negative experience!
Atmosphere: 5
Food: 5
Service: 5
Lily Kimball
Had a lovely experience in the drive thru! Ryan was incredibly gleeful and friendly and truly made what was supposed to be an average Starbucks trip an exuberant experience with the gals!
Atmosphere: 5
Food: 5
Service: 5
Vero
I love going to this location. It's always clean and fast. I am disabled and their staff makes me feel welcomed. Especially the manger Noah. He didn't hesitate to help me while of at the store. He makes me feel safe and valued. Thank you for hiring a Noah and staff ā¤ļø
This Starbucks location is honestly the most frustrating one Iāve been to. The line was insanely long , I waited over 20 minutes, and no one seemed to be in any kind of rush. When I finally got to the window, the employee didnāt even acknowledge me properly. No greeting, no apology for the wait, just a rude attitude like I was bothering them. To top it off, my drink was once again completely wrong. I order the same iced drink every time, and itās never made right. Itās always super bland and watered down, like they forgot half the ingredients. Iāve given this place more than enough chances, but I think Iām done coming here.
Food: 1
Service: 1
Christopher LaRace
Better show up within 20 minutes or the manager will throw it out and try to claim the order wasnt taken here. So wasteful, not even frozen drinks...Ice Coffee & refresher.....
Atmosphere: 1
Food: 2
Service: 1
Astrid Cotte
The āManagerā Darian was so rude when we tried to go back and fix a coffee through the drive through. Had a complete attitude saying we have to stop at the speaker where they canāt hear what weāre saying. Needs better management, have never experienced such a horrible lack of manners. Donāt recommend this one.
Service: 1
Belle
Iāve been to this location a number of times. It is by far the worse in the area!! They canāt make a drink that tastes decent, my frap was not icy( watery) absolutely awful!! The price one pays for a beverage there it should be spot on every time!! Wilbraham get those kids trained like the other surrounding Starbucks do!!
Service: 1
Rachel Thresher
Very efficient service, great employees. Every time I go, I'm greeted with a smile and a hello and good morning! Keep up the great work team! Great food and drinks
Alexxxx is my guy he knows my order and its always friendly no matter how busy he is he always acknowledges us and says Hi...the girls are sweethearts always waving and saying Hi with a smile. The atmosphere is awesome nice and quiet. Very nice staff. You also have to take into consideration becuase of one bad employee or one bad situation u shouldn't blame the whole store or every employee.
Atmosphere: 5
Food: 5
Service: 5
Entitled staff. Yes, napkins and a bag should ALWAYS be a given when someone orders food. We pay a premium for your products. The least you can do is: a. Not make us repeatedly ask and b. Not be snarky about it. I've always been a generous tipper but that has stopped. If you don't think customers deserve a napkin with their food, then you don't deserve a tip. You don't get to benefit from my generosity when you are THAT miserable that you would begrudge someone a damn napkin with their food order. Young brunette at the window didn't even remember what I ordered by the time I got to the window. Made me repeat my simple question over and over again and had an entitled, snarky attitude.
Food: 3
Service: 1
Man Starbucks is the shit, I get my venti mocha Java Chip frappuccino frequently & have been doing so for a great many years I am the J,ster and I approve this message š
Atmosphere: 5
Food: 5
Service: 5
The Starbucks in Wilbraham consistently has the best staff and service
Today Dorian made our drinks and as always they were perfect
We visit pretty much daily and have never been anything but completely satisfied
Atmosphere: 5
Service: 5
Starbucks never disappoints! Friendly staff, cozy atmosphere, and consistently delicious drinks. Perfect spot to relax, work, or grab your favorite coffee on the go. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
They gave me the wrong drinks I was picking up for co-workers. When I returned after waiting in line forever, manager was only willing to replace with correct drinks but I had to let him peel off the label to prove their mistake. He refused to give me credit for the other 2 drinks I didnāt return because I itās hard carrying 3 drinks. He wouldnāt upsize or offer anything for my inconvenience and their mistake. Nasty. Thatās not how you treat loyal customers!
Best place around. Super consistent. Super friendly. Love to go there in the morning.
Atmosphere: 5
Food: 5
Service: 5
The staff is always very nice! Dorian has been especially helpful in recommending food and drinks! I have never had a negative experience!
Atmosphere: 5
Food: 5
Service: 5
Had a lovely experience in the drive thru! Ryan was incredibly gleeful and friendly and truly made what was supposed to be an average Starbucks trip an exuberant experience with the gals!
Atmosphere: 5
Food: 5
Service: 5
I love going to this location. It's always clean and fast. I am disabled and their staff makes me feel welcomed. Especially the manger Noah. He didn't hesitate to help me while of at the store. He makes me feel safe and valued. Thank you for hiring a Noah and staff ā¤ļø
Restaurantji Recommends
This Starbucks location is honestly the most frustrating one Iāve been to. The line was insanely long , I waited over 20 minutes, and no one seemed to be in any kind of rush. When I finally got to the window, the employee didnāt even acknowledge me properly. No greeting, no apology for the wait, just a rude attitude like I was bothering them.
To top it off, my drink was once again completely wrong. I order the same iced drink every time, and itās never made right. Itās always super bland and watered down, like they forgot half the ingredients. Iāve given this place more than enough chances, but I think Iām done coming here.
Food: 1
Service: 1
Better show up within 20 minutes or the manager will throw it out and try to claim the order wasnt taken here. So wasteful, not even frozen drinks...Ice Coffee & refresher.....
Atmosphere: 1
Food: 2
Service: 1
The āManagerā Darian was so rude when we tried to go back and fix a coffee through the drive through. Had a complete attitude saying we have to stop at the speaker where they canāt hear what weāre saying. Needs better management, have never experienced such a horrible lack of manners. Donāt recommend this one.
Service: 1
Iāve been to this location a number of times. It is by far the worse in the area!! They canāt make a drink that tastes decent, my frap was not icy( watery) absolutely awful!! The price one pays for a beverage there it should be spot on every time!!
Wilbraham get those kids trained like the other surrounding Starbucks do!!
Service: 1
Very efficient service, great employees. Every time I go, I'm greeted with a smile and a hello and good morning! Keep up the great work team! Great food and drinks
Atmosphere: 5
Food: 5
Service: 5
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