Dunkin'
195 Main St, Wilmington
(978) 658-5084
Recent Reviews
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The lattes are always watery. I have had to throw away so many coffees from this place… wish my husband would stop going to this one. Definite worst in town
Atmosphere: 3
Food: 1
Service: 2
I found hair in my order today. Twice! Maybe everyone including management should be wearing hats. It’s pretty gross to have someone else’s hair in my food. Hopefully this is a one time thing.
Atmosphere: 5
Food: 1
Service: 1
Don’t waste your money coming here just go to the one by mckinnons only hire lazy kids to work for them
Atmosphere: 1
Food: 1
Service: 1
I went inside to have an order done and I stood there for 10 minutes. There was two people and they were filling orders for the drive up cars only. They just ignored the people inside. I asked if anyone was going to wait on us they just looked at each other and shrugged their shoulders. FOUR people that were in line walked out of your establishment. This was very poor customer service.
Service: 1
They mess my coffee up every time and don’t understand what “light ice” means. They’re also very rude.
Atmosphere: 1
Food: 1
Service: 1
I often go to this Dunkin because it’s convenient. Unfortunately, they consistently mess up my drink. And they’re not fancy drinks. Twice now I’ve ordered a latte and they’ve given me a cup of frothed milk instead. There have been other mix ups, like putting the wrong kind of cheese than what we requested. I can understand those more, but leaving the coffee out of a latte?
WORST DUNKS EVER!!!I asked for just a cup of ice with my order, and she tried charging me for a small coffee. I gave her my money and I was due back change THAT SHE WOULD NOT HAVE GIVEN ME IF I DIDN'T ASK FOR IT!! Apparently she was going to tip herself with my money.I know customer service in the quality of things is going down but this reaches a new low. I highly recommend never stepping foot inside there.
Atmosphere: 1
Food: 1
Service: 1
Every single time I have to get a Sandwich at this location It is horrible. Cold as ice every time. Works seems like they don’t even put effort in their work. I have to keep reminding myself to go to a different location. This location unfortunately can’t be
Food: 1
Every single time I have to get a Sandwich at this location It is horrible. Cold as ice every time. Works seems like they don’t even put effort in their work. I have to keep reminding myself to go to a different location. This location unfortunately can’t be
Food: 1
I drove thru and ordered a cold brew and a croissant stuffer at 5:55 pm. They close at 8:00 pm. When I pull up to the window I was told by the employee that she doesn’t have any cold brew and the oven is off and can’t serve me anything from my order. I asked for a refund and she said she can’t do that because there is no manager working and to try calling a Dunkin help number on the app. Super frustrating and a waste of time and why is the oven off 2 hours before closing???
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
This is the best place to go if you need a bathroom with a rocking soundtrack to dance to to keep yourself from crying on break while you get coffee. Staff is nice too and the drinks are more consistent each visit than most other dunks.
Wheelchair accessibility: Accessible spaces and entryway.
Atmosphere: 5
Food: 4
Service: 4
Very good service in the afternoon.
Vegetarian options: No
good people always good coffee
It's not to bad go after 12pm it's alot better service an not as long as a wait I get there's the ups an downs but go in the the afternoon
Extra care is taken.
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