Customer started yelling so then another customer knocked him out clean!!! It was the best thing I’ve ever seen ever. The employees started cheering and customers clapped alike. One of the baristas gave me my flat white on the house for world staring it. Good day! Good place! Good people!
Atmosphere: 5
Food: 5
Service: 5
Dominic Ser
Went there in the morning, seemed all chill except I selected “no tip” on their little iPad thingy, then guess what I get terrible coffee that tastes like cotton candy and watered down dirt, the coffee was so bad that I am forced to believe that it was on purpose. I know you may think “oh I’ll just stop over here because it’s the closest or maybe I’ll try Starbucks” no. Don’t let them get away with this mediocre corporate sadness and go somewhere else, drink your coffe at home or go to a place where they might actually give you real coffee.
Atmosphere: 3
Food: 2
Service: 3
Chantal
It’s doesn’t matter if the coffee and the store itself are any good because the customer service is awful. There were three people working and I was the only person in the cafe but the person making my order started it, then decided to clean another coffee machine, then have a chat with another worker, and didn’t actually finish my flat white until I asked what was taking so long and why they were blatantly ignoring my order. Then another employee took over and apologized but it seemed they were fully aware of what was not right. It felt as though they got a kick out of it and were very patronizing. Perhaps they’re just bored teenagers or they decide how to deliver service based on how much you tip them. Who knows!? But it was very unpleasant, and I have always been a big fan and advocate of Starbucks. I don’t believe that this particular store is an honest and fair reflection of their other stores and their brand. This said, Starbucks should better train their staff on what great customer service looks like and spot when someone isn’t up for the challenge.
Service: 1
Rick
Updating my review to reflect recent improvements. This is a nice Starbucks to visit.
Atmosphere: 4
Service: 5
Xf Z
The employees at this store are very poor, and I won't come back to consume at this store. I ordered a cup of coffee online, but they only gave me about 70% of the quantity. I told them, they said in a strange way that we all do it this way. Why is there such a big gap between this store and Starbucks in Westford? It's so disgusting.
Atmosphere: 1
Food: 1
Service: 1
Jamie Curtis
Late Sunday afternoon and I just came from a wake and I had a 2-hour drive back to Maine in the rain. I ordered my usual, grande Pikes hot with cream, and I gave myself a treat by ordering a couple chocolate chip cookies for the drive. That was one of the best cups of coffee I have had since I don’t know when. The store was prepping to close and the barista made me feel like she had all the time in world to prepare my order. That gesture and great food and drink made a big difference on that rainy evening drive back home, Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Jasmine Jalinous
The update to this Starbucks has made it inefficient and unfriendly to people UNLESS they mobile order. It feels very corporate and there's no room to wait, no seating, and no bathroom. The wait is very long because they prioritize the mobile orders. The people themselves are friendly and upbeat, this is really a design problem. The same space and square footage was used for many years before and the vibes were fun and actually like a coffee shop should be.
Atmosphere: 1
Food: 4
Service: 3
Trevor B
Absolute worst experience of my life. Treated like dog 💩 when arrived no one even bothered to say hi when I walked in. Barista gave my friend a dirty look for not tipping then proceeded to give me a venti in a trenta cup. Highly disappointed do better.
Atmosphere: 1
Food: 2
Service: 1
Vik Ghai
Don't bother to order in-store. They are all on their phones ignoring you
Atmosphere: 1
Food: 3
Service: 1
John Still
Proves the point of recent CEO comments. Poor process and priorities. Long wait time in-person for simple order.
Just to reiterate what has been said in other reviews (and I should have read) there is not a single seat in this place. If you think you're going to work here - you won't. It's a fine Starbucks for to go but sadly it's not a place you can stay.
Atmosphere: 1
Food: 5
Service: 4
Ally Zim
They have the worst Brown Sugar Shaken Espresso I have ever taste. There is no layers and doesn’t look like the website, they do like it is a bad latte. Just two or three people there know how to do it, the rest are just doing whatever.
Atmosphere: 1
Food: 1
Service: 1
Chris Ricci
Never like this place, but my fiance gets this dragon fruit drank with ice and has pieces of dragon fruit in it. Never really cared for it until one day I picked her up her drink and was thirsty, took a sip, and almost choked on it because it has these little pea size balls filled with I believe blueberry flavored juice OMG it was delicious I was hooked. FYI, the choking part was my own stupidity because had I asked her for a sip, she would have informed me about the little balls in it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
Eric Giesing
I was a frequent patron, but after today, will never return.An adult patron ordered a coffee and sat down in the window bench to charge his phone. A barista yelled at him from across the counter and asked what he was still waiting on. Patron stated he was charging his phone for a moment, to which the barista said his manager is watching, patron had to leave for both of their sakes, and recommended he go to Cafe Nero if he wanted a place to charge his phone. The barista was smug, rude, and condescending, but it was clear they were told to blame a “manager” to make people leave.We don’t need establishments like this in town.
Customer started yelling so then another customer knocked him out clean!!! It was the best thing I’ve ever seen ever. The employees started cheering and customers clapped alike. One of the baristas gave me my flat white on the house for world staring it. Good day! Good place! Good people!
Atmosphere: 5
Food: 5
Service: 5
Went there in the morning, seemed all chill except I selected “no tip” on their little iPad thingy, then guess what I get terrible coffee that tastes like cotton candy and watered down dirt, the coffee was so bad that I am forced to believe that it was on purpose. I know you may think “oh I’ll just stop over here because it’s the closest or maybe I’ll try Starbucks” no. Don’t let them get away with this mediocre corporate sadness and go somewhere else, drink your coffe at home or go to a place where they might actually give you real coffee.
Atmosphere: 3
Food: 2
Service: 3
It’s doesn’t matter if the coffee and the store itself are any good because the customer service is awful. There were three people working and I was the only person in the cafe but the person making my order started it, then decided to clean another coffee machine, then have a chat with another worker, and didn’t actually finish my flat white until I asked what was taking so long and why they were blatantly ignoring my order. Then another employee took over and apologized but it seemed they were fully aware of what was not right. It felt as though they got a kick out of it and were very patronizing. Perhaps they’re just bored teenagers or they decide how to deliver service based on how much you tip them. Who knows!? But it was very unpleasant, and I have always been a big fan and advocate of Starbucks. I don’t believe that this particular store is an honest and fair reflection of their other stores and their brand. This said, Starbucks should better train their staff on what great customer service looks like and spot when someone isn’t up for the challenge.
Service: 1
Updating my review to reflect recent improvements. This is a nice Starbucks to visit.
Atmosphere: 4
Service: 5
The employees at this store are very poor, and I won't come back to consume at this store. I ordered a cup of coffee online, but they only gave me about 70% of the quantity. I told them, they said in a strange way that we all do it this way. Why is there such a big gap between this store and Starbucks in Westford? It's so disgusting.
Atmosphere: 1
Food: 1
Service: 1
Late Sunday afternoon and I just came from a wake and I had a 2-hour drive back to Maine in the rain. I ordered my usual, grande Pikes hot with cream, and I gave myself a treat by ordering a couple chocolate chip cookies for the drive. That was one of the best cups of coffee I have had since I don’t know when. The store was prepping to close and the barista made me feel like she had all the time in world to prepare my order. That gesture and great food and drink made a big difference on that rainy evening drive back home, Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
The update to this Starbucks has made it inefficient and unfriendly to people UNLESS they mobile order. It feels very corporate and there's no room to wait, no seating, and no bathroom. The wait is very long because they prioritize the mobile orders. The people themselves are friendly and upbeat, this is really a design problem. The same space and square footage was used for many years before and the vibes were fun and actually like a coffee shop should be.
Atmosphere: 1
Food: 4
Service: 3
Absolute worst experience of my life. Treated like dog 💩 when arrived no one even bothered to say hi when I walked in. Barista gave my friend a dirty look for not tipping then proceeded to give me a venti in a trenta cup. Highly disappointed do better.
Atmosphere: 1
Food: 2
Service: 1
Don't bother to order in-store. They are all on their phones ignoring you
Atmosphere: 1
Food: 3
Service: 1
Proves the point of recent CEO comments. Poor process and priorities. Long wait time in-person for simple order.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Horrible service.
Just to reiterate what has been said in other reviews (and I should have read) there is not a single seat in this place. If you think you're going to work here - you won't. It's a fine Starbucks for to go but sadly it's not a place you can stay.
Atmosphere: 1
Food: 5
Service: 4
They have the worst Brown Sugar Shaken Espresso I have ever taste. There is no layers and doesn’t look like the website, they do like it is a bad latte. Just two or three people there know how to do it, the rest are just doing whatever.
Atmosphere: 1
Food: 1
Service: 1
Never like this place, but my fiance gets this dragon fruit drank with ice and has pieces of dragon fruit in it. Never really cared for it until one day I picked her up her drink and was thirsty, took a sip, and almost choked on it because it has these little pea size balls filled with I believe blueberry flavored juice OMG it was delicious I was hooked.
FYI, the choking part was my own stupidity because had I asked her for a sip, she would have informed me about the little balls in it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Gouda & Egg Sandwich
I was a frequent patron, but after today, will never return.An adult patron ordered a coffee and sat down in the window bench to charge his phone. A barista yelled at him from across the counter and asked what he was still waiting on. Patron stated he was charging his phone for a moment, to which the barista said his manager is watching, patron had to leave for both of their sakes, and recommended he go to Cafe Nero if he wanted a place to charge his phone. The barista was smug, rude, and condescending, but it was clear they were told to blame a “manager” to make people leave.We don’t need establishments like this in town.
Atmosphere: 1
Food: 1
Service: 1
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