Auntie Anne's

A bad experience with the parrcia un rock estar

Stopped by on the way home from a trip to the Cape on a Sunday (11/10/24) and they closed early. It was two teenagers working and maybe 20 minutes of 6pm. And dont get me wrong, I totally get wanting to get cleaned up and home asap as a fellow teen, but they were just so rude. And you could absolutely tell that they'd been packed up for a while, since they were already completely done with cleaning and got rid of everything. If I were a manager or owner at this location, I would've been absolutely pissed.

Service: 1

Sunday at 2pm close and said close at 6pm an employee looking and laughing to the people that try to open the door

I love Auntie Anne's, but this is the worst location in the chain by far. Glacial and poor service. The pretzels are often cold by the time you are served. And I've seen them drop cups on the ground and give those to customers.

Atmosphere: 2

Food: 3

Service: 1

Pretzel bites were BURNT! So unprofessional! Would you pay for any meal that came out BURNT BLACK?!

Atmosphere: 1

Food: 1

Service: 1

had to wait for almost 20 minutes for someone to stop what they were doing and take our order!

Atmosphere: 1

Food: 1

Service: 1

Worst experience I have had I called an hour before they closed and canceled my order and will not give a refund they said I canceled but I have a email saying they canceled I will never go there again !!

Atmosphere: 1

Food: 1

Service: 1

Awful experience, so unprepared as we came back 3 separate times because they didn't have the only thing people come here for. They then proceeded to skimp us out of our lemonade and our order, both just awfully under what anyone paying an absurd amount for a snack should receive. Staff couldn't have cared less and working for me would be fired. Please don't come to this location and if you do DO NOT tip. Genuinely one of the most upsetting experiences of my life and I am a patient young man.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Mini Pretzel Dogs

This one star review has nothing to do with the quality of the food, we’ve loved Annie’s for a while now. However, for some reason the staff at this particular franchise takes zero initiative to be prepared for incoming patrons. On multiple different occasions I have gone to this establishment and have been told certain routine items will be a 15-25 minute wait. AKA they were unprepared, unmotivated, and unfriendly when delivering this news. It was an 85 degree day, there is absolutely zero reason that soft serve ice cream shouldn’t be available and ready to serve, ESPECIALLY during peak shopping season. These workers need a wake up call.

I really like Auntie Anne’s in general, but they never have any pretzels, I have been there 4 different times recently and they were out of the pretzel that I had wanted, I just went today and they had run out of every single pretzel, maybe stock a little better since they seem to always be doing well enough to sell out of pretzels. I don’t personally have 20 minutes to wait for you to always be making them after I ask for one.

They dont follow their posted hours

Service: 1

I chip a tooth it was so hard ? it was cold like was sitting there since they

Atmosphere: 2

Food: 1

Service: 1

Stopped in to get my favorite pretzels which are the cinnamon bites.Was very disappointed with the quality this time.They are usually so good and the perfect amount of cinnamon but this time almost a quarter of my cup was filled with just cinnamon and

Atmosphere: 4

Food: 2

Service: 2

Recommended dishes: Original Pretzel Nuggets Bucket

Store was busy, but the staff did their best to keep up and stay positive. Food was fresh and tasty. Only negative was the staff shouting at people to keep the door closed.

Placed our order with the cashier, he was very confused with every item we placed. Half the order came out quick. Then the fun begins, we waited 20 min and about 30 people later, the cashier came over 4 times asking us what we want? It was like 51st dates. Finally got our order and it was wrong and burnt. My family had the privilege of eating their food in line.