Tricky location to get too with the outlets, but service was quick!
Atmosphere: 5
Food: 4
Service: 5
Dayan Siri
Usual Dunkin with friendly staff and coffee. Located in outlet Mall as a free standing shop.
Atmosphere: 5
Service: 5
Jay Patel
Worst customer service
Atmosphere: 1
Food: 1
Service: 1
Victoria McDermott
I am a recurring customer to this location as I live right around the corner and is very convenient. Today I did a mobile order and upon walking in to pick it up, the woman working (she works there very often I do not know her name, dark skinned girl with long curly hair) said to me as I was picking up “do you think that next time you order food not do it here, I don’t feel like doing it and puts me in a bad mood”. Afterwords of not being able to get my partners food there, I had to do a Mobile order to the wrentham outlets across the street. They were absolutely wonderful and so was the manager in regards to the entire situation. I get it, things can be tough but unfortunately.. it’s your paying job. If you don’t want to do what’s included in your job, leave it. Please don’t make others suffer for your lack of drive.
Graciee Durand
My girlfriend and I order through the pickup here a few times a week. This one girl that works there that sees my girlfriend quite often had said to her as she went to pick up our order “ I see you all the time and you seem nice enough for me to tell you this, but if you’re going to order food can you not order it here, just go to the other dunkin across the street, it always puts me in a bad mood.” She was basically just like don’t order food here cause I don’t want to make it, so if you want food go somewhere else. Which I find is sorta a crazy thing to say to a paying customer, we never given this dunkin any issues, always polite, we never order tons of food, all we ordered were a sandwhich and a bagel twist. But she said it puts her in a bad mood making food. Like we get it working can suck, I work retail, I deal with customers, I have to make them food, but I understand simply that is it is my job, I’d never tell someone it puts me In A bad mood and not to ask me to make them something, and to go somewhere else, cause it is just my job, do I enjoy it ? I do not but I just do what I gotta do. I just think it was super rude and ridiculous. We also ordered 2 coffees and tried to convince us, we only ordered one, but did get our 2 coffees. It definitely pissed me and my girlfriend off. There’s a point where yes we have jobs, we both worked with food and retail and we get it but that’s just a bit ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Nomi Palwala
After seeing all the other reviews I'm not surprised I have the same feeling. They keep talking in the back not realizing there's a line and when they come up, total lack of customer service skills. She asked me the weirdest question but wouldn't explain herself and when I questioned her she said I'm not going to tell you.
Atmosphere: 3
Food: 1
Service: 1
Elizabeth Silva
If I could give a minus 2 stars I would. Miserable old woman greeted me with a “Yah” then made a bitter rotten coffee after repeatedly telling me “ya, I know” as I was trying to give her my coffee order. Threw it in the trash. Waste of money. 5-12-25 at 2:45 pm. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Elena Karra
I ordered a frozen chocolate and the worker said the couldn’t make one so i told her to make a refresher drink and she gave me an iced latte. Then she told me she couldn’t make me another one because that was what i had ordered !! Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
jo leao
The older lady that work in the morning, I think is the time to get retire she very rude and racist , I think the owner need do something
Service: 1
Sean Mccann
Showed up at 6pm to be told they are closed. Everything was still out and all light one. I feel they were being lazy and just didn’t feel like serving me. Sad work ethic this world has today
Weekend workers has no idea how to work an app. These workers should be taught how to use app. Need better people slow and always on their phones ..
Atmosphere: 2
Food: 3
Service: 1
Olanrewaju Onipede
Love it .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese
Kelly Morrison
I know everyone has bad days so I wanted to give the woman that was working a little credit. But she was so nasty, unfriendly, and terrible. I was thinking of getting something to eat after she made my iced coffee but she quickly told me my total like she wanted to get rid of me.
Atmosphere: 1
Food: 2
Service: 1
Fabianna Sari
Usually a great place with great service. The coffee was good and so were the baked goods … minus the fact that we were given the wrong donut and the cashier was more interested in laughing and making fun of the customers (with his friend) than helping them … but all that being said it’s usually great and the coffee was made to perfection
Tricky location to get too with the outlets, but service was quick!
Atmosphere: 5
Food: 4
Service: 5
Usual Dunkin with friendly staff and coffee. Located in outlet Mall as a free standing shop.
Atmosphere: 5
Service: 5
Worst customer service
Atmosphere: 1
Food: 1
Service: 1
I am a recurring customer to this location as I live right around the corner and is very convenient. Today I did a mobile order and upon walking in to pick it up, the woman working (she works there very often I do not know her name, dark skinned girl with long curly hair) said to me as I was picking up “do you think that next time you order food not do it here, I don’t feel like doing it and puts me in a bad mood”. Afterwords of not being able to get my partners food there, I had to do a Mobile order to the wrentham outlets across the street. They were absolutely wonderful and so was the manager in regards to the entire situation. I get it, things can be tough but unfortunately.. it’s your paying job. If you don’t want to do what’s included in your job, leave it. Please don’t make others suffer for your lack of drive.
My girlfriend and I order through the pickup here a few times a week. This one girl that works there that sees my girlfriend quite often had said to her as she went to pick up our order “ I see you all the time and you seem nice enough for me to tell you this, but if you’re going to order food can you not order it here, just go to the other dunkin across the street, it always puts me in a bad mood.” She was basically just like don’t order food here cause I don’t want to make it, so if you want food go somewhere else. Which I find is sorta a crazy thing to say to a paying customer, we never given this dunkin any issues, always polite, we never order tons of food, all we ordered were a sandwhich and a bagel twist. But she said it puts her in a bad mood making food. Like we get it working can suck, I work retail, I deal with customers, I have to make them food, but I understand simply that is it is my job, I’d never tell someone it puts me In A bad mood and not to ask me to make them something, and to go somewhere else, cause it is just my job, do I enjoy it ? I do not but I just do what I gotta do. I just think it was super rude and ridiculous. We also ordered 2 coffees and tried to convince us, we only ordered one, but did get our 2 coffees. It definitely pissed me and my girlfriend off. There’s a point where yes we have jobs, we both worked with food and retail and we get it but that’s just a bit ridiculous.
Atmosphere: 1
Food: 1
Service: 1
After seeing all the other reviews I'm not surprised I have the same feeling. They keep talking in the back not realizing there's a line and when they come up, total lack of customer service skills. She asked me the weirdest question but wouldn't explain herself and when I questioned her she said I'm not going to tell you.
Atmosphere: 3
Food: 1
Service: 1
If I could give a minus 2 stars I would. Miserable old woman greeted me with a “Yah” then made a bitter rotten coffee after repeatedly telling me “ya, I know” as I was trying to give her my coffee order. Threw it in the trash. Waste of money. 5-12-25 at 2:45 pm. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
I ordered a frozen chocolate and the worker said the couldn’t make one so i told her to make a refresher drink and she gave me an iced latte. Then she told me she couldn’t make me another one because that was what i had ordered !! Ridiculous.
Atmosphere: 1
Food: 1
Service: 1
The older lady that work in the morning, I think is the time to get retire she very rude and racist , I think the owner need do something
Service: 1
Showed up at 6pm to be told they are closed. Everything was still out and all light one. I feel they were being lazy and just didn’t feel like serving me. Sad work ethic this world has today
Atmosphere: 1
Service: 1
Restaurantji Recommends
Weekend workers has no idea how to work an app. These workers should be taught how to use app. Need better people slow and always on their phones ..
Atmosphere: 2
Food: 3
Service: 1
Love it .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese
I know everyone has bad days so I wanted to give the woman that was working a little credit. But she was so nasty, unfriendly, and terrible. I was thinking of getting something to eat after she made my iced coffee but she quickly told me my total like she wanted to get rid of me.
Atmosphere: 1
Food: 2
Service: 1
Usually a great place with great service. The coffee was good and so were the baked goods … minus the fact that we were given the wrong donut and the cashier was more interested in laughing and making fun of the customers (with his friend) than helping them … but all that being said it’s usually great and the coffee was made to perfection
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Muffins, Caramel Iced Macchiato
Pricing themselves out of my range. Many other alternatives with more reasonable pricing.
Atmosphere: 2
Food: 2
Service: 3
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