Shake Shack Wrentham

Great burgers!!!

Atmosphere: 5

Food: 5

Service: 5

Takes 35 minutes for food to get ready. Understand it is lunch time but food is just sitting on the preparation table. Only one person is packing food. This is not the way to serve customers. Saw a customer go and ask for a refund cause the food took too long.

Atmosphere: 1

Food: 2

Service: 1

My boyfriend and I were super excited to order from here since we’ve only had Shake Shack one other time at a different location. We ordered for pick up, the order came out 10 minutes after the latest estimated time which wasn’t terrible considering how busy they were. The food was decent, but we both experienced terrible food poisoning symptoms afterwards so we won’t be coming back 😭

Atmosphere: 2

Food: 3

Service: 3

My food took an hour. I asked the girl multiple times and she said only a few more minutes. And immediately after I was so sick for hours. This location is honestly nasty

Atmosphere: 1

Food: 1

Service: 1

Great burgers and fries

Atmosphere: 5

Food: 5

Service: 5

We stopped by Shake Shack at Wrentham Village during a shopping day, and it was a nice surprise. The location on the outer side of the outlet center, close to the parking lot, which makes it super convenient when you’re already out and about.

The food was very good — everything arrived fresh and hot, exactly what you’d hope for from a burger joint. The mix of kiosk self-ordering plus table service works nicely: you order via the kiosk, then the staff bring your food to your table. Our wait time was around 5–10 minutes, even though it was somewhat busy.

The place itself is modern, bright, and clean. Because it’s near a popular outlet area, there’s a steady flow of customers, but the staff kept things moving well.

Overall, though, this Shake Shack location is a solid pick for a satisfying burger or hot dog break while shopping.

Atmosphere: 4

Food: 5

Service: 5

Waited 25 minutes for to go order..

Atmosphere: 2

Food: 3

Service: 2

We usually have a great experience at Shake Shack, and today was no exception overall. However, the lemonade was a bit too sour for my taste. I asked a gentleman named Siiren if I could get some sugar for it, and he went above and beyond and he kindly offered to make me a fresh one instead and told me that if I still didn’t like it, he’d help me choose a different drink.

After trying the new one, it was still a bit too tart for me, so I went back up and spoke with Branden. I explained what had happened and asked if I could just pay the difference to switch to a shake. He was so understanding and told me not to worry about it and that they’d take care of it.

Thanks to both Siiren and Branden’s kindness and teamwork, I left completely satisfied and happy. Their customer service truly made my experience a positive one.

Atmosphere: 4

Food: 4

Service: 5

Wanted to try the limited time onion rings. Paid $6 and received 6 onions rings. $1 an onion ring is insane.

Atmosphere: 3

Food: 3

Service: 3

Should not take 20+ minutes for 1 burger takeout order. Need a better system or more staff for such a busy location.

Atmosphere: 1

Food: 5

Service: 1

Food is just god awful. Sad to see! I didn’t expect much but frozen burgers and cold fries. Do not go

Atmosphere: 3

Food: 1

Service: 1

I started avoiding all Shake Shacks because the quality of food, service and cleanliness significantly dropped, compare to a couple years ago.

But we decided to give it a try in Wrenthem, as there were not many other options available. It was better than the others.
They definitely need more seating places. We were very stressed that we can't sit down to eat while lots of people were just looking at phones and not having any food on the tables. Not sure what was going on... maybe they were waiting for take out orders. Anyway, just ok experience, but it is worse in other locations

Atmosphere: 3

Food: 3

Service: 3

Over priced

Atmosphere: 2

Food: 2

Service: 3

I ordered a shake and fries and i waited a WHOLE HOUR for them and when i asked about my order they made it on the spot! Next time put me behind the counter to make MY order coach!

Atmosphere: 2

Food: 4

Service: 1

Great spot for a lunch or dinner break from shopping. Quick serve and clean storefront/seating area.

Atmosphere: 4

Food: 4

Service: 4