I placed a takeaway order from Boston Pizza and had a very disappointing experience.
I have ordered brownies from here multiple times before, and they generally come with ice cream in separate containers. This time, there was no ice cream included with either of the brownies. When I called to ask about it, I was told that they “don’t give ice cream,” which is confusing because I have consistently received it in the past.
On top of that, there was no cutlery or napkins in the bag, which is basic for a takeout order.
The most concerning part was the customer service. I called before to confirm the order, and she hung me without giving any confirmation, pickup time, or details. Because of that, I genuinely thought the order had not been placed. I called again to make sure, and the order was taken again — which resulted in two orders being placed.
The tone and attitude during the call were not professional. It felt dismissive and rude, rather than helpful. As a regular customer, this was very disappointing. I hope management looks into both order accuracy and customer service training to prevent situations like this in the future.
Atmosphere: 1
Food: 1
Service: 1
Xiao Zhang
Last night at Thompson, came this place multiple times in recent two weeks, the food was decent for this town. I really enjoyed all my orders. It’s a pizza night to wrap up the successful trip!
Atmosphere: 5
Food: 4
Service: 5
clifford hibbs
Nice place to meet & eat 😋
Atmosphere: 5
Food: 5
Service: 5
Russ Wronski
The food was great and the service was excellent. Plus, we had both hockey and curling on the TVs.
Atmosphere: 5
Food: 5
Service: 5
Chris Kjarsgaard
Had an excellent experience at BPs in Thompson. Mainly thanks to my server, Madison. Very professional and attentive. Resolved a couple of issues quickly and professionally. Also, the current Pasta Tuesday pricing every-day special was much appreciated, as BPs rarely have specials, making it a pleasant surprise. #Madisondeservesaraise
Atmosphere: 5
Food: 5
Service: 5
martin sinclair
My take out pizza tonight had a baby cockroach 🪳 in the box when I opened it.🤔 Who is cleaning that kitchen 😭😳🤐
Food: 1
TAJINDER BHATHAL
Excellent service
Atmosphere: 5
Food: 5
Service: 5
javed kureshi
Thompson's Boston Pizza is the best place to eat! They have a variety of food options, colorful lights, different seating areas, music, TV screens, and a separate area for those who want to enjoy drinks. Special thanks to Pradip, who provided us with excellent service and gave us personal attention.
Atmosphere: 5
Food: 5
Service: 5
Jonah Fett
It’s a nice restaurant and sports lounge with vlt’s. Everyone minds their own business, sometimes some are genuinely outgoing respectfully. It’s where I go for legal drinking 🍺🥃 food options are good. Nice environment.
Atmosphere: 4
Food: 4
Service: 4
Shubham Rajput
I visit this place almost every weekend despite my busy schedule. However, I’ve noticed that most of the time, the same server assists me. I don’t want to mention her name out of respect, but I’ve had a few concerns. She often seems rushed or worried, which leads to mistakes with orders. Also, while we’re still eating, she frequently asks if we want a takeout box — which feels a bit rude and makes the dining experience less enjoyable. I hope the management can address this, as I really like coming here and would love to see some improvement in the service.
Excellent service from Zayna! Food was very tasty. Steak was perfect. Their mashed potatoes are the best! Caeser salad was perfectly prepared also.
Atmosphere: 5
Food: 5
Service: 5
Braydon Gould
They were rude man I asked if I could bring in my own sauce and they said no and hanged up
Atmosphere: 1
Food: 1
Service: 1
Charity Trout
Hannah is an excellent server here shes very patient and has very respectful manners she’s always checking up on her table and is quick with getting the items you need!!!!
Atmosphere: 5
Food: 5
Service: 5
Joely Ault
Hannah was the best server here! She had such good manners and was very patient with me, best service i’ve had here!
I placed a takeaway order from Boston Pizza and had a very disappointing experience.
I have ordered brownies from here multiple times before, and they generally come with ice cream in separate containers. This time, there was no ice cream included with either of the brownies. When I called to ask about it, I was told that they “don’t give ice cream,” which is confusing because I have consistently received it in the past.
On top of that, there was no cutlery or napkins in the bag, which is basic for a takeout order.
The most concerning part was the customer service. I called before to confirm the order, and she hung me without giving any confirmation, pickup time, or details. Because of that, I genuinely thought the order had not been placed. I called again to make sure, and the order was taken again — which resulted in two orders being placed.
The tone and attitude during the call were not professional. It felt dismissive and rude, rather than helpful. As a regular customer, this was very disappointing. I hope management looks into both order accuracy and customer service training to prevent situations like this in the future.
Atmosphere: 1
Food: 1
Service: 1
Last night at Thompson, came this place multiple times in recent two weeks, the food was decent for this town. I really enjoyed all my orders. It’s a pizza night to wrap up the successful trip!
Atmosphere: 5
Food: 4
Service: 5
Nice place to meet & eat 😋
Atmosphere: 5
Food: 5
Service: 5
The food was great and the service was excellent.
Plus, we had both hockey and curling on the TVs.
Atmosphere: 5
Food: 5
Service: 5
Had an excellent experience at BPs in Thompson. Mainly thanks to my server, Madison. Very professional and attentive. Resolved a couple of issues quickly and professionally. Also, the current Pasta Tuesday pricing every-day special was much appreciated, as BPs rarely have specials, making it a pleasant surprise. #Madisondeservesaraise
Atmosphere: 5
Food: 5
Service: 5
My take out pizza tonight had a baby cockroach 🪳 in the box when I opened it.🤔 Who is cleaning that kitchen 😭😳🤐
Food: 1
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Thompson's Boston Pizza is the best place to eat! They have a variety of food options, colorful lights, different seating areas, music, TV screens, and a separate area for those who want to enjoy drinks. Special thanks to Pradip, who provided us with excellent service and gave us personal attention.
Atmosphere: 5
Food: 5
Service: 5
It’s a nice restaurant and sports lounge with vlt’s. Everyone minds their own business, sometimes some are genuinely outgoing respectfully. It’s where I go for legal drinking 🍺🥃 food options are good. Nice environment.
Atmosphere: 4
Food: 4
Service: 4
I visit this place almost every weekend despite my busy schedule. However, I’ve noticed that most of the time, the same server assists me. I don’t want to mention her name out of respect, but I’ve had a few concerns. She often seems rushed or worried, which leads to mistakes with orders. Also, while we’re still eating, she frequently asks if we want a takeout box — which feels a bit rude and makes the dining experience less enjoyable. I hope the management can address this, as I really like coming here and would love to see some improvement in the service.
Food: 4
Service: 1
Restaurantji Recommends
Nice courteous and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Excellent service from Zayna! Food was very tasty. Steak was perfect. Their mashed potatoes are the best! Caeser salad was perfectly prepared also.
Atmosphere: 5
Food: 5
Service: 5
They were rude man I asked if I could bring in my own sauce and they said no and hanged up
Atmosphere: 1
Food: 1
Service: 1
Hannah is an excellent server here shes very patient and has very respectful manners she’s always checking up on her table and is quick with getting the items you need!!!!
Atmosphere: 5
Food: 5
Service: 5
Hannah was the best server here! She had such good manners and was very patient with me, best service i’ve had here!
Atmosphere: 5
Food: 5
Service: 5
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