Not sure I'll be ordering ahead anytime soon. After waiting in line for 10 minutes I was informed not only was the flavor I ordered not available, at 3 p m., but they weren't making anymore.
spokemanbikes Bringing the bike store to YOU
Great experience!
Vatekia Graves
It is not like it used to be. They are not friendly anymore and they take forever to come to the window unless you knock on it.
Kristin Brendle
Always love coming to Bruster's!! The ice cream is soooo creamy and delicious. The flavors are fantastic. The staff is always very friendly. I just tried the sorbet yesterday for the first time and it did NOT disappoint. It might actually be my new favorite item on the menu! I went there for chocolate peanut butter ice cream but I'm so glad I tried something new!
Louisa Engle
The owners are racist, chartered busses to January 6th and have made disgusting comments online. Will never support this business again. The Severna Park location is owned by another family.
Crystal Hughes
new owners would be a good start
Dave Skolnick
Very sad. I jumped through all the hoops to order ahead online. Paying ahead is an act of faith. My experience was a massive disappointment. I ordered at 1020 in the morning for a pickup at 4pm. I showed up at 4.20pm and my order wasn't ready. It took them longer to find the order (remember I paid ahead) then ordering as a walk up. They were rude the entire time. Then they said they hadn't bothered to put my order together, so I had to wait yet longer. More rudeness, including slamming the service window in my face.
As it happens, Brusters was the last of a series of curbside pickups (Target, Giant Food, Safeway). All those faceless corporations provided excellent service with cheerful employees. Brusters, a local business we are supposed to steer our business toward, was a massive failure.
The ice cream isn't all that special either. Back to Breyers (another faceless corporation) at grocery stores.
Do not go to Brusters. Certainly don't give them payment ahead of time.
Atmosphere: 1
Food: 3
Service: 1
jenn hunt
Ice cream is good, but the service is horrible… I went twice this summer before 9 pm and both times they were closing. Couldn’t get served. I arrived at 8:45 this evening promising my grandchildren ice cream and I was told they close at 8:30 and they could not service me
Nicholas Aliquo
$7 dollars for one scoop of ice cream, $2 for whipped cream on top, and one of the worst tasting ice creams I have ever had, even though it was just chocolate. Plus, it smelled strongly of garbage while ordering...
Not sure I'll be ordering ahead anytime soon. After waiting in line for 10 minutes I was informed not only was the flavor I ordered not available, at 3 p m., but they weren't making anymore.
Great experience!
It is not like it used to be. They are not friendly anymore and they take forever to come to the window unless you knock on it.
Always love coming to Bruster's!! The ice cream is soooo creamy and delicious. The flavors are fantastic. The staff is always very friendly. I just tried the sorbet yesterday for the first time and it did NOT disappoint. It might actually be my new favorite item on the menu! I went there for chocolate peanut butter ice cream but I'm so glad I tried something new!
The owners are racist, chartered busses to January 6th and have made disgusting comments online. Will never support this business again. The Severna Park location is owned by another family.
new owners would be a good start
Very sad. I jumped through all the hoops to order ahead online. Paying ahead is an act of faith. My experience was a massive disappointment. I ordered at 1020 in the morning for a pickup at 4pm. I showed up at 4.20pm and my order wasn't ready. It took them longer to find the order (remember I paid ahead) then ordering as a walk up. They were rude the entire time. Then they said they hadn't bothered to put my order together, so I had to wait yet longer. More rudeness, including slamming the service window in my face.
As it happens, Brusters was the last of a series of curbside pickups (Target, Giant Food, Safeway). All those faceless corporations provided excellent service with cheerful employees. Brusters, a local business we are supposed to steer our business toward, was a massive failure.
The ice cream isn't all that special either. Back to Breyers (another faceless corporation) at grocery stores.
Do not go to Brusters. Certainly don't give them payment ahead of time.
Atmosphere: 1
Food: 3
Service: 1
Ice cream is good, but the service is horrible… I went twice this summer before 9 pm and both times they were closing. Couldn’t get served. I arrived at 8:45 this evening promising my grandchildren ice cream and I was told they close at 8:30 and they could not service me
$7 dollars for one scoop of ice cream, $2 for whipped cream on top, and one of the worst tasting ice creams I have ever had, even though it was just chocolate. Plus, it smelled strongly of garbage while ordering...
Atmosphere: 1
Food: 1
Service: 3
Fantastic flavors, great portions and prices.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
One of the best ice cream places that we have ever been which includes Texas, Montana and Florida.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cones
Closed at 6:30 when the open sign was lit and the hours say closes at 8
wow outstanding place, the service was spot on and the ice cream was downright delicious. Highly recommend this to anyone! I know I am going back :)
Ok, I recommend it
Wow! The best ice cream!!
Loading...