Firehouse Subs Festival At Riva

So it looks like they open when the "staff" open the door.....not when it says they're open. Lazy and unprofessional.....

Atmosphere: 1

Food: 1

Service: 1

On Thursday March 27, I walked in at 11:50 and the place was empty. Young lady pleasantly welcomed me. I noticed sign that said "no cash". Laughed, young woman, working the counter by herself, smiled said "yes, "no cash"," no opinion at all, just pleasant. From my order on, a steady line of customers. She pleasantly welcomed each as they entered and again was so pleasant to each customer. With each customer she went right to work on their order and called out each promptly. One customer did not have her card with her and had to wait while friend went out to car and she still remained sooo pleasant. She is an excellent employee and an asset to this store. And the sandwich was made exactly as I asked and timely. Great !!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Ordered an Italian the bread was not even toasted. It was cold and tasted terrible. There was only 1 person working there. Makes no sense.

Atmosphere: 3

Food: 1

Service: 3

Great subs

Atmosphere: 5

Food: 5

Service: 5

Standing outside their locked door 10 minutes after open. Guy behind the counter looked at me then looked away. Guess they don’t want business.

The place was completely empty and it took the guy working 20 minutes to make 2 subs. They were also out of American cheese and drinks. Next the sub was soggy and wet. This place is giving firemen a bad name. No idea how this location survives

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cheese Steak Sub, Italian

Worst Firehouse Subs I've even visited. I should have read the reviews before eating here. The bread was stale, the meatballs tasted burnt, and the only option available from the freestyle Coke dispenser was lemonade. It couldn't even produce ice. So far, all the responses I've seen to negative reviews appear to be automated we-pride-ourselves-on-geat-service type messages.

Atmosphere: 1

Food: 1

Service: 1

Imagine closing 15-20 mins early. Terrible business practice.

Atmosphere: 1

Food: 1

Service: 1

The individual working by himself, his name tag said JB I came in to the store 10-14 around 11am and was greeted by the most professional and respectful individual, he made our food to perfection probably the best sub I’ve had from firehouse, if anything I recommend this employee for a manager position if not already. Highly recommend this location due to this employee and his attitude.

Parking: In a huge open parking lot parking at the door with handicap spots as well.

Kid-friendliness: Has some cool kids books and small activities for kids while you order or wait.

Wheelchair accessibility: Wheel chair access point right in front of doors with front handing cap parking if needed.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Steak Sub

The individual working by himself, his name tag said JB I came in to the store 10-14 around 11am and was greeted by the most professional and respectful individual, he made our food to perfection probably the best sub I’ve had from firehouse, if anything I recommend this employee for a manager position if not already. Highly recommend this location due to this employee and his attitude.

Parking: In a huge open parking lot parking at the door with handicap spots as well.

Kid-friendliness: Has some cool kids books and small activities for kids while you order or wait.

Wheelchair accessibility: Wheel chair access point right in front of doors with front handing cap parking if needed.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Steak Sub

My family and I went to the Annapolis location. The freestyle coke machine was out of service and they had no bottled drinks to offer either. All they had was chocolate milk and unsweetened tea. Not informed about this in advance of ordering. Flies came put of the freestyle machine that was being used for ice only. Part of out order was forgotten by the staff until our meal was completed and we reminded them twice. The bread was not fresh. Very poor experience. Never had this at any other location.

Atmosphere: 1

Food: 1

Service: 1

The place doesn't have any drinks at this moment. The place feels and look like a ghost town. The service is not goo's at all. The bathroom does work at this moment. How can they open a restaurant when they don't have drinks and bathroom doesn't work?? I am wonder if the employees bathroom works??

Atmosphere: 1

Food: 1

Service: 1

Ordered online took my $$$ I get there at 740
Pm well
Place was closed. Owners and food have always sucked figured give it one more shot but looks like it was the same dark crap hole it’s always been now get to tell the bank it was fraudulent because well
They don’t exist

Atmosphere: 2

Food: 1

Service: 1

The place was almost empty during lunch ..we were there at 12:30. I should have followed my instincts and found somewhere else but we were hungry. Customer service was weird and rude. Nobody greeted u...

Atmosphere: 1

Food: 1

Service: 1

Showed up Friday, and they were closed, not a big deal. Showed up today, and the cashier says no drinks or chicken.

Atmosphere: 2

Food: 3

Service: 2