I wasted 22$ on large chicken pizza. Only the name is chicken pizza but there is no chicken.
Patrick Houchins
Extremely slow almost like the employees don’t know what they’re doing
Charles Maddox
My order was ready sooner than expected and the food was delicious
Atmosphere: 4
Food: 5
Service: 5
Krys
After placing an online order, I was dissatisfied with the food. I only requested a refund for my food that I was going to eat not my entire order. Having just undergone surgery, I was physically unable to return the order myself. I contacted the restaurant and explained my circumstances. A staff member—whose name begins with “M”—assured me that a driver could retrieve the order and that she would consult her manager on how to proceed with a refund.
To prevent any confusion, I arranged for a friend to drive me to the restaurant in person, despite being hunched over, walking with a medical walker, and in visible pain. I spoke with “M” and was issued a cash refund. At that point, the matter should have been resolved.
Instead, as I sat in my car preparing to leave, another employee, Cashew, came outside and confronted me. She demanded that I return the cash so she could process a refund through my card, stating that “the cameras were watching.” I explained that I had already received the refund properly and did not wish to continue the discussion. Nevertheless, I was pressured further in a way that felt accusatory, harassing, and degrading.
This behavior was completely unacceptable. I was treated as though I were dishonest or attempting to commit fraud, when in reality I had followed every instruction provided by your staff. To be subjected to this harassment, especially in the midst of recovering from surgery, was both emotionally distressing and physically exhausting. I left feeling stereotyped, judged, and utterly disrespected.
I expect an immediate written acknowledgment of this complaint, along with a clear explanation of what actions will be taken to address the behavior of the staff involved. Should I not receive a timely and satisfactory response, I will have no choice but to escalate this matter further, including but not limited to: • Filing a complaint with your corporate headquarters and regional management • Reporting the incident to the Better Business Bureau • Consulting with legal counsel regarding harassment and discriminatory treatment
No customer—especially one in a vulnerable medical state—should ever endure such treatment. I strongly urge your management team to take this matter seriously, both for accountability and to prevent future customers from experiencing what I did.
Atmosphere: 2
Food: 1
Service: 1
Ron Coyne Jr
Very polite people, but they don't understand a word you say. I haven't told them no white sauce red sauce pnly
Atmosphere: 3
Food: 1
Service: 4
James Cradlin
Hire more people, get rid of the bugs flying around
Atmosphere: 1
Food: 1
Service: 1
Christine B
The chef salad was crispy and so fresh! The turkey sub with all the fresh crispy fixings was excellent! Fast friendly delivery.
Ahmad Cheema
Had a great experience at Pizza Boli’s the menu is awesome especially the unique pizzas and rice platters everything we tried was super good and fresh also the receptionist was really professional and chill def coming back
They serve Halal chicken and beef topping. Enough said! 🙂
Ty Clark
Edit: I ordered from there (again) last night and everything was perfect. ? I’m happy to order again in the future and this is back to being my favorite PizzaBolis.
Overall I’d rate it 5 stars for the upgrade in delivery (Sam was a delight and brought food to door in a great manner, still hot), food quality and customer service/communication (with delivery driver, ordered online didn’t interact with anyone in store).
However, 4 stars because I ordered a whole pepperoni pizza but received a half pepperoni half cheese, we still kept it and managed. I do look forward to ordering again, hopefully without the minor mistake.
Food: 5
Service: 5
Daniel Carranza
Sameer- Awesome Cashier Fast service
Atmosphere: 5
Food: 5
Service: 5
Addie Sutton
I work in the Annapolis mall and was having trouble with the app not recognizing our address. The staff member I talked to on the phone (I didn't catch her name, but she was lovely) went above and beyond to help us honor a coupon from the app. Great staff, good pizza! Thank you all so much! :)
I wasted 22$ on large chicken pizza. Only the name is chicken pizza but there is no chicken.
Extremely slow almost like the employees don’t know what they’re doing
My order was ready sooner than expected and the food was delicious
Atmosphere: 4
Food: 5
Service: 5
After placing an online order, I was dissatisfied with the food. I only requested a refund for my food that I was going to eat not my entire order. Having just undergone surgery, I was physically unable to return the order myself. I contacted the restaurant and explained my circumstances. A staff member—whose name begins with “M”—assured me that a driver could retrieve the order and that she would consult her manager on how to proceed with a refund.
To prevent any confusion, I arranged for a friend to drive me to the restaurant in person, despite being hunched over, walking with a medical walker, and in visible pain. I spoke with “M” and was issued a cash refund. At that point, the matter should have been resolved.
Instead, as I sat in my car preparing to leave, another employee, Cashew, came outside and confronted me. She demanded that I return the cash so she could process a refund through my card, stating that “the cameras were watching.” I explained that I had already received the refund properly and did not wish to continue the discussion. Nevertheless, I was pressured further in a way that felt accusatory, harassing, and degrading.
This behavior was completely unacceptable. I was treated as though I were dishonest or attempting to commit fraud, when in reality I had followed every instruction provided by your staff. To be subjected to this harassment, especially in the midst of recovering from surgery, was both emotionally distressing and physically exhausting. I left feeling stereotyped, judged, and utterly disrespected.
I expect an immediate written acknowledgment of this complaint, along with a clear explanation of what actions will be taken to address the behavior of the staff involved. Should I not receive a timely and satisfactory response, I will have no choice but to escalate this matter further, including but not limited to:
• Filing a complaint with your corporate headquarters and regional management
• Reporting the incident to the Better Business Bureau
• Consulting with legal counsel regarding harassment and discriminatory treatment
No customer—especially one in a vulnerable medical state—should ever endure such treatment. I strongly urge your management team to take this matter seriously, both for accountability and to prevent future customers from experiencing what I did.
Atmosphere: 2
Food: 1
Service: 1
Very polite people, but they don't understand a word you say. I haven't told them no white sauce red sauce pnly
Atmosphere: 3
Food: 1
Service: 4
Hire more people, get rid of the bugs flying around
Atmosphere: 1
Food: 1
Service: 1
The chef salad was crispy and so fresh! The turkey sub with all the fresh crispy fixings was excellent! Fast friendly delivery.
Had a great experience at Pizza Boli’s the menu is awesome especially the unique pizzas and rice platters everything we tried was super good and fresh also the receptionist was really professional and chill def coming back
Is nice
Consistent quality food
Restaurantji Recommends
They serve Halal chicken and beef topping. Enough said! 🙂
Edit: I ordered from there (again) last night and everything was perfect. ? I’m happy to order again in the future and this is back to being my favorite PizzaBolis.
Overall I’d rate it 5 stars for the upgrade in delivery (Sam was a delight and brought food to door in a great manner, still hot), food quality and customer service/communication (with delivery driver, ordered online didn’t interact with anyone in store).
However, 4 stars because I ordered a whole pepperoni pizza but received a half pepperoni half cheese, we still kept it and managed. I do look forward to ordering again, hopefully without the minor mistake.
Food: 5
Service: 5
Sameer- Awesome Cashier
Fast service
Atmosphere: 5
Food: 5
Service: 5
I work in the Annapolis mall and was having trouble with the app not recognizing our address. The staff member I talked to on the phone (I didn't catch her name, but she was lovely) went above and beyond to help us honor a coupon from the app. Great staff, good pizza! Thank you all so much! :)
Atmosphere: 5
Food: 5
Service: 5
Wonderful service! Great delivery! A+++
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Boneless Wings
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