Pretzels in Annapolis, MD

“I had to take a moment to share my incredible experience at Auntie Anne’s in the Annapolis Mall — all thanks to an amazing employee named Sedarus. I was honestly having a rough day. You know the kind of day where everything just feels off? But then I walked up to Auntie Anne’s, and Sedarus completely turned things around.

From the second I approached the counter, he greeted me with the kindest smile and a genuinely welcoming attitude. You could tell he truly enjoys what he does and cares about every customer that walks up. He didn’t just take my order — he made me feel seen. He talked to me with real warmth, asked how my day was going, and cracked a few light jokes that honestly lifted my mood in a way I really needed.

Not only that, but the way he was handling the rush of customers was beyond impressive. He was moving fast, staying organized, multitasking like a pro — all while keeping that same positive energy. You could tell other customers were enjoying his vibe too. He never once seemed overwhelmed or frustrated. He made it look effortless, even though I know it wasn’t.

My pretzel was hot, fresh, and absolutely perfect — but Sedarus was the real reason this visit stood out. In a world where good service is becoming rare, he went above and beyond. He made my day better with kindness, efficiency, and genuine care.

If I could give more than 5 stars, I would. Sedarus is the kind of employee every business hopes to have. Thank you for reminding me how powerful a small act of kindness can be.“