I bought 8 cupcakes for my sisters birthday ! It’s so cute inside . The cupcakes were amazing . I met the sweet owner. She gave me a sample of her homemade ice cream. Wow!!! I Will definitely be going back. My sisters are both excited as well. I’m going to tell as many people as possible. The service was great. The young woman who waited on me was very friendly and helpful. A wonderful experience all around. Thank you Annie~
Atmosphere: 5
Food: 5
Service: 5
Debra Marciniak
Small Cakes Maryland Created the baby shower cake of my dreams. The cake was everything I envisioned. The taste was delicious and we received so many compliments. Lastly, the customer service was a 10/10. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Jay
I'll start off with the positive aspects of the business. The website is easy to access and navigate. The storefront is also cute and designed well.
Onto my negatives with this business. If you have cake inspiration, you'll have to email it or show it to an employee as the order form is slightly broken. I could not submit a photo no matter how many times I attempted. When I received my order form back via email to confirm everything the bakery had put down, they included an image of my detailed cake design (see images). Everything was perfect, so I confirmed.
After paying for the cake, that was the last communication I had until I got a call to confirm my pickup time. Perfect, everything was good. Upon arriving at the bakery (a day before my birthday), I waited in the lobby for almost 5 minutes before someone finally came out. I could tell they didn't know I was there by the lady's surprise seeing me. She apologized and said that she and her coworkers were having conversation in the back. Okay...maybe add a bell to the counter for customers, but no biggie. The staff were very sweet and the in-person service was the best thing out of my experience.
However, when my cake was brought out I noticed it was no where near the same color I had requested. The details were also slightly sloppy. I requested the phrase "19 and still fly" and instead of using an 'a' for "and" they used a 'q' or upside down 'b' (see images). The top and sides of the cake weren't smoothed over so the cake looked melted. The only thing that resembled what was on the order form was the vintage heart style/shape and the white drop lines on the sides. The cake was supposed to be used for a photo shoot and party theme and it did not match in the slightest.
I let the color go since I had no time to have it redone. I was bummed that I paid for all my activities thinking the cake would be perfect and it wasn't. The other cakes on their website and reviews got my expectations up.
The next day, when I went to cut the cake, I immediately noticed that my raspberry filling was what appeared to be jam (I could be incorrect) and the filling was EXTREMELY limited. It was literally a thin line (see images). Once I cut slices off for my family & I, we barely tasted the raspberry, because despite having big slices, there was not enough filling to compensate for the sheer amount of icing. The cake was 70% icing 20% cake and 10% filling. The icing was overly sweet and the vanilla was also not super present.
I reached out to the company via email on two separate occasions sine February 4th and it is now the 10th with zero response, after getting a response within 24hrs prior to cake pickup.
Overall, this was not worth $105 and my experience is a 3/5. I would only recommend a cake from here if it's a very basic design and flavor or if you'd just like cupcakes.
Atmosphere: 5
Food: 4
Service: 3
Tianne Bailey
I have been going to Smallcakes since they were in their Annapolis location because their cupcakes are so amazing. They recently moved to Severna Park and are even better than before. Not only are their cupcakes delicious and amazing but I messed up my order and they were able to correct it within ten minutes of my showing up. It was purely my fault but they still made my original vision happen for me. Smallcakes is so professional, love them and will never go anywhere else!
Rhonda Carter
I wish it was possible to give 0 stars but since it's not, let's jump on in. The little ignorant girl who served my mother made a rude comment when she went to pick her cupcake and because of that y'all lost a set of customers. Terrible customer service for a mediocre cupcake that's why it took 2 years to "move" locations.
Atmosphere: 1
Food: 1
Service: 1
india somer (1eye_chey)
Due to some of the local pastry & donut shop competitors who are also black owned. I haven’t been here all yr because I made a review for adjustments to the amount of alternative sugar they use to be supplemented into the way they prepare as I haven’t seen any improvements for a 7yr running location. Many filled gelatin sweets are a definitely not here and considering how overly sweet things can get I’ve kind of considered this place overpriced the last 1-2yrs hope things can get better as I see some new flavors suggested to select I selected non filled that are probably good that would disappear by 12pm
Ordered a custom cake and cupcakes for an anniversary party and both cake a cupcakes were amazing!
Atmosphere: 5
Food: 5
Service: 5
Sydnye White
This is the perfect cupcake to eat while watching Emily In Paris!
Food: 5
Service: 5
Recommended dishes: Cupcakes
Ariana Brantley
I ordered my baby’s first birthday cake & the designer was amazing to work with, amazing craftsmanship, they changed the order to delivery last minute for me & everything turned out absolutely perfect. Couldn’t be more happy!! Thank you guy ?
Atmosphere: 5
Food: 5
Service: 5
Cezanne Brianas
We ordered a custom cake for a retirement. The process was seamless. I received guidance for style/size. They delivered the cake, it was gorgeous. But, above everything, the cake was delicious! And they took a nut allergy seriously and everyone could eat it with confidence. We just did vanilla with buttercream filling and icing. But, everyone loved it! Thank you!
I recently ordered a custom cake for my mom's bday and it was perfect! It looks exactly like the inspo picture I had provided. The cake was incredible - rich and moist, perfect crumb. My mom, who is a self-proclaimed cake snob, said it was one of the best cakes she's ever had.
I also orderd GF/vegan cupcakes which were also quite delicious. GF cupcakes are always hit or miss and these were great!
Small Cakes did a fantastic job on my daughter’s graduation cake. I highly recommend them.
Food: 4
Service: 5
N BK
Cupcakes are great, but the heavy-set woman behind the counter was snippy and disrespectful. I waited 10-15 minutes because a customer in front of me was buying a lot of ice cream. No one else can come out and help? Then the woman behind the counter proceeds to tell me I should have called ahead because it took her an extra 15 seconds to add additional cream cheese icing (a request I aways make and with others who worked here without any drama). Then she starts arguing that she told my “partner” (spouse)to call ahead - not true - and really? I wonder where she came up with the term “partner”? Very unpleasant and unnecessary experience.
Atmosphere: 2
Food: 5
Service: 1
Brodie
I was excited to return to Small Cakes after a few years, but my experience was a letdown. The cupcake I ordered was heavy and dense, with an unpleasant texture and cheap-tasting bread. The icing was unappealing and it didn't taste like a traditional cupcake.
I've had their treats before and they were amazing, so I'm not sure what's changed. Maybe it's the effect of inflation or changes in ingredients. Whatever the reason, I was disappointed.
I'm not writing this review to discourage others from visiting Small Cakes, but I do want to share my honest experience. Maybe others will have a better experience than I did. I'll try to give them another chance and visit on a different day to see if it was just an off day.
I bought 8 cupcakes for my sisters birthday ! It’s so cute inside . The cupcakes were amazing . I met the sweet owner. She gave me a sample of her homemade ice cream. Wow!!! I Will definitely be going back. My sisters are both excited as well. I’m going to tell as many people as possible. The service was great. The young woman who waited on me was very friendly and helpful. A wonderful experience all around.
Thank you
Annie~
Atmosphere: 5
Food: 5
Service: 5
Small Cakes Maryland Created the baby shower cake of my dreams. The cake was everything I envisioned. The taste was delicious and we received so many compliments. Lastly, the customer service was a 10/10. We will be back!
Atmosphere: 5
Food: 5
Service: 5
I'll start off with the positive aspects of the business. The website is easy to access and navigate. The storefront is also cute and designed well.
Onto my negatives with this business. If you have cake inspiration, you'll have to email it or show it to an employee as the order form is slightly broken. I could not submit a photo no matter how many times I attempted. When I received my order form back via email to confirm everything the bakery had put down, they included an image of my detailed cake design (see images). Everything was perfect, so I confirmed.
After paying for the cake, that was the last communication I had until I got a call to confirm my pickup time. Perfect, everything was good. Upon arriving at the bakery (a day before my birthday), I waited in the lobby for almost 5 minutes before someone finally came out. I could tell they didn't know I was there by the lady's surprise seeing me. She apologized and said that she and her coworkers were having conversation in the back. Okay...maybe add a bell to the counter for customers, but no biggie. The staff were very sweet and the in-person service was the best thing out of my experience.
However, when my cake was brought out I noticed it was no where near the same color I had requested. The details were also slightly sloppy. I requested the phrase "19 and still fly" and instead of using an 'a' for "and" they used a 'q' or upside down 'b' (see images). The top and sides of the cake weren't smoothed over so the cake looked melted. The only thing that resembled what was on the order form was the vintage heart style/shape and the white drop lines on the sides. The cake was supposed to be used for a photo shoot and party theme and it did not match in the slightest.
I let the color go since I had no time to have it redone. I was bummed that I paid for all my activities thinking the cake would be perfect and it wasn't. The other cakes on their website and reviews got my expectations up.
The next day, when I went to cut the cake, I immediately noticed that my raspberry filling was what appeared to be jam (I could be incorrect) and the filling was EXTREMELY limited. It was literally a thin line (see images). Once I cut slices off for my family & I, we barely tasted the raspberry, because despite having big slices, there was not enough filling to compensate for the sheer amount of icing. The cake was 70% icing 20% cake and 10% filling. The icing was overly sweet and the vanilla was also not super present.
I reached out to the company via email on two separate occasions sine February 4th and it is now the 10th with zero response, after getting a response within 24hrs prior to cake pickup.
Overall, this was not worth $105 and my experience is a 3/5. I would only recommend a cake from here if it's a very basic design and flavor or if you'd just like cupcakes.
Atmosphere: 5
Food: 4
Service: 3
I have been going to Smallcakes since they were in their Annapolis location because their cupcakes are so amazing. They recently moved to Severna Park and are even better than before. Not only are their cupcakes delicious and amazing but I messed up my order and they were able to correct it within ten minutes of my showing up. It was purely my fault but they still made my original vision happen for me. Smallcakes is so professional, love them and will never go anywhere else!
I wish it was possible to give 0 stars but since it's not, let's jump on in. The little ignorant girl who served my mother made a rude comment when she went to pick her cupcake and because of that y'all lost a set of customers. Terrible customer service for a mediocre cupcake that's why it took 2 years to "move" locations.
Atmosphere: 1
Food: 1
Service: 1
Due to some of the local pastry & donut shop competitors who are also black owned.
I haven’t been here all yr because I made a review for adjustments to the amount of alternative sugar they use to be supplemented into the way they prepare as I haven’t seen any improvements for a 7yr running location.
Many filled gelatin sweets are a definitely not here and considering how overly sweet things can get I’ve kind of considered this place overpriced the last 1-2yrs hope things can get better as I see some new flavors suggested to select I selected non filled that are probably good that would disappear by 12pm
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Strawberry Vanilla Bavarian Cake, Strawberry Vanilla Bavarian Creme Cake, Strawberry Shortcake and Chocolate Chip Cookie Dough, Strawberry Crunch & Teddy Grahams, Fruity Pebbles Cupcake, Cupcakes, Birthday Cake Signature Cupcake
Ordered a custom cake and cupcakes for an anniversary party and both cake a cupcakes were amazing!
Atmosphere: 5
Food: 5
Service: 5
This is the perfect cupcake to eat while watching Emily In Paris!
Food: 5
Service: 5
Recommended dishes: Cupcakes
I ordered my baby’s first birthday cake & the designer was amazing to work with, amazing craftsmanship, they changed the order to delivery last minute for me & everything turned out absolutely perfect. Couldn’t be more happy!! Thank you guy ?
Atmosphere: 5
Food: 5
Service: 5
We ordered a custom cake for a retirement. The process was seamless. I received guidance for style/size. They delivered the cake, it was gorgeous. But, above everything, the cake was delicious! And they took a nut allergy seriously and everyone could eat it with confidence. We just did vanilla with buttercream filling and icing. But, everyone loved it! Thank you!
Food: 5
Service: 5
Restaurantji Recommends
I recently ordered a custom cake for my mom's bday and it was perfect! It looks exactly like the inspo picture I had provided. The cake was incredible - rich and moist, perfect crumb. My mom, who is a self-proclaimed cake snob, said it was one of the best cakes she's ever had.
I also orderd GF/vegan cupcakes which were also quite delicious. GF cupcakes are always hit or miss and these were great!
Atmosphere: 5
Food: 5
Service: 5
So yummy!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake Signature Cupcake, Cupcakes
Small Cakes did a fantastic job on my daughter’s graduation cake. I highly recommend them.
Food: 4
Service: 5
Cupcakes are great, but the heavy-set woman behind the counter was snippy and disrespectful. I waited 10-15 minutes because a customer in front of me was buying a lot of ice cream. No one else can come out and help? Then the woman behind the counter proceeds to tell me I should have called ahead because it took her an extra 15 seconds to add additional cream cheese icing (a request I aways make and with others who worked here without any drama). Then she starts arguing that she told my “partner” (spouse)to call ahead - not true - and really? I wonder where she came up with the term “partner”? Very unpleasant and unnecessary experience.
Atmosphere: 2
Food: 5
Service: 1
I was excited to return to Small Cakes after a few years, but my experience was a letdown. The cupcake I ordered was heavy and dense, with an unpleasant texture and cheap-tasting bread. The icing was unappealing and it didn't taste like a traditional cupcake.
I've had their treats before and they were amazing, so I'm not sure what's changed. Maybe it's the effect of inflation or changes in ingredients. Whatever the reason, I was disappointed.
I'm not writing this review to discourage others from visiting Small Cakes, but I do want to share my honest experience. Maybe others will have a better experience than I did. I'll try to give them another chance and visit on a different day to see if it was just an off day.
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