Wendy's
1949 West St, Annapolis
(410) 841-6788
Recent Reviews
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Waited in the drive through line for 10 minuets and no one even answered. Don’t waste your time if you are trying to get food on your lunch break
First time I came here, they were out of ICE. I didn’t go back for a few months and when I did, I ordered via app to get through drive thru. When I arrived they couldn’t find my order in their system, even when I showed them my receipt. They finally “found” and had me park and said they’d bring it to me. I waited for over 20 minutes and never received my $25 order.
Service: 1
False advertising! Drive through open 24 hours ONLY IF ORDERING THROUGH DOORDASH! At least that’s what the staff said…
Atmosphere: 1
Food: 2
Service: 1
Only been to this location 3 times in the past 3 years and am almost impressed by how consistently awful it has been. The staff always seems to be genuinely annoyed when I order, as if I'm interrupting them by just being there. I don't know if it is an issue with the chain as a whole, but the food quality has also gone down drastically, so much so that Wendys has gone from my favorite fast food place to near the absolute bottom.
Atmosphere: 1
Food: 1
Service: 1
Very good.
Atmosphere: 5
Food: 5
Service: 5
Horrible service and staff was very inattentive and just emotionless. I never had this bad of service in a Wendy’s before
Atmosphere: 1
Food: 1
Service: 1
Place is a wreck, drink machine doesn’t work and the ice is out, dining room is dirty, employees all look dazed like they have no idea what they should be doing.
Atmosphere: 1
Food: 3
Service: 2
Clean and tidy establishment. Friendly attitude. Good food.
Atmosphere: 5
Food: 5
Service: 5
We thought since the remodel things might have changed. They have actually gotten worse. First the bathrooms are nasty. There's toilet paper all over the floor. Trash cans overflowing. The water coming out of the sink is way to hot and actually burnt my children's hands. Also, there is no baby changing stations in either bathrooms. Why ??? When it came to service- They were not taking orders at the counter so I used the kios. When I was finishing up placing my order the credit card scanner was offline and would not take my payment. I had to reorder everything again for 6 people on another kios. There was only 2 people working behind the counter. One girl left in the middle of waiting for our food. Another worker was sitting down a table I guess on break on their phones. Our food took over 30 minutes to recieve. The drink station was not stocked with straw, napkins, or ketchup. When we finally got our food it was definitely sloppy put together. Mayo running off the sides of the burger and buns were soggy. The inside of the building was extremely hot and humid. We were sweating by the end of the hour it took. It felt hotter inside the building then outside. This was supposed to be a quick pit stop on our way back home from vacation. The hour we waited we could have been back home in that time.
Atmosphere: 1
Food: 1
Service: 1
The friendliest drive person I've had in a long time!! Pleasant surprise.
Food: 4
Service: 5
Restaurantji Recommends
Only went here for a Frosty and Fries, but despite the low rating and negative reviews I did not have a bad experience. Wendy's never disappoints and this one didn't either.
Stay away from this place ..its disgusting, not clean
Atmosphere: 1
Food: 1
Service: 1
Food and service at the restaurant were great. The app is a confusing, buggy mess.
Atmosphere: 5
Food: 5
Service: 5
Poor customer service! I see why McDonald's is so popular.
Atmosphere: 1
Food: 3
Service: 3
If you wanna sit and wait like your at a fine dining place to eat come here! They will make sure you have to sit for more than 10min to get your meal. On lunch break for work?! Wanna waste more than half your lunch break on waiting to eat? Wendy’s is the place to go!
Atmosphere: 2
Food: 3
Service: 1
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