I walked in not even greeted just staring at me like is their first time seeing a black person. I’m not even joking for 3 sundaes more then 15 mins, like I understand your prioritize the drive thru before anything else but like come on I was here first. If you want ice cream go get it from the store. Then a guy comes walking out the back with no clothing that indicates he worked their and stared me down
Atmosphere: 1
Food: 3
Service: 1
Bacon Commander
Tonight I saw one of your employees shouting at a customer. Does anyone there speak English properly?
Atmosphere: 3
Food: 3
Service: 1
Blowyour Dad69
Stood at the counter for 5-10 minutes only for the employees to stare at me, not say anything and completely ignore me while they talk amongst themselves. All the while the manager was too busy talking up a bunch of teenage girls the entire time I was waiting. Only time they decided to acknowledge me was when I started to walk out. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Joy Martinez
When I had an issue with my online order, the manager personally called me and patiently and kindly worked out a solution that would work for us. Thank you, Poonam!
(The building is currently under renovation, so I wasn’t able to accurately rate the atmosphere)
Atmosphere: 3
Food: 5
Service: 5
Esther Woo
They scooped the ice cream without any gloves and I saw his hand sticky with ice cream?
Atmosphere: 2
Food: 1
Service: 1
Elana Kalyrn
I've always been helped by friendly staff and enjoy coming to this location. ?
I R
A Match Made in Ice Cream Heaven!Rating: ★★★★★Review:Baskin Robbins has outdone themselves with their latest ice cream creation—a French Cruller inside a waffle cone, topped with cookie dough ice cream. This culinary masterpiece is a true indulgence for ice cream enthusiasts like myself. I recently had the pleasure of trying this delightful treat, and it exceeded all my expectations.The combination of the French Cruller and the waffle cone is a stroke of genius. The soft, flaky texture of the Cruller blends harmoniously with the crunchiness of the waffle cone, creating a delightful contrast in every bite. It's a match made in ice cream heaven.Now, let's talk about the star of the show—the cookie dough ice cream. Baskin Robbins has nailed the perfect balance of creamy, smooth vanilla ice cream and generous chunks of irresistible cookie dough. Each spoonful is a delectable mix of velvety goodness and sweet, chewy surprises.The presentation is simply stunning. The French Cruller nested snugly within the waffle cone is a visual delight, and it adds an extra layer of texture and flavor to the experience. The craftsmanship and attention to detail truly elevate this dessert to the next level.What impressed me most was the quality of the ingredients. Baskin Robbins consistently uses premium ingredients, and it shows in every scoop. The ice cream is rich, flavorful, and not overly sweet, allowing the natural flavors to shine through.As for the overall taste, it's pure bliss. The combination of the Cruller, waffle cone, and cookie dough ice cream creates a symphony of flavors that dance on your taste buds. It's a perfect balance of sweetness and indulgence, without overwhelming your palate.In conclusion, the Baskin Robbins French Cruller inside a waffle cone topped with cookie dough ice cream is an absolute triumph. It's a dessert experience that combines creativity, craftsmanship, and premium ingredients to deliver pure ice cream joy. If you're an ice cream lover looking for a truly unique and satisfying treat, I highly recommend giving this masterpiece a try. Your taste buds will thank you!
Brandon Finnigan
Not one to leave reviews, but after my experience with a group of friends I have to say... This place is pretty bad as far as BR goes, on top of the language barrier, it's almost as if the staff don't even care about giving horrible service because they know the location is really good (near suburbs). Honestly, it's one thing to not even give customer service, and it's another to scoop ice cream without gloves and give a singular, sorry, pathetic banana for a sundae... Given the other one star reviews, I think this team is here to stay and cut corners for the foreseeable future. Do NOT go here!
domenic macri
Cheap on the toppings and portions. Someone that speaks English would also be nice. No longer worth what they are charging
Max Service
Old franchise owner no enthusiasm and stale personality
I really like BR and my dad used to run one. This one is a little light on the servings compared to others I have visited recently in western Maryland. With that said, the ice cream is always tasty.
Atmosphere: 3
Food: 5
Service: 4
Anthony Turner
Me and the kids can't stay away. Love a blizzard whenever we can get one. The local teens that work there are always great! Friendly, polite and always with a smile.
Leonard Bailey
The drive thru line gets ridiculous in the summer and was super disappointed when they discontinued the salted caramel truffle blizzard!!! But I'm sure that was corporate
Jordyn Harrison
Not very clean, outdated and slow unfriendly service. It’d also be nice if they answered their phones and actually lived up to the 31 flavors trademark. Would not recommend this place or go out of my way for it— Needs new management (higher ups) to re-evaluate how they present the brand.
I walked in not even greeted just staring at me like is their first time seeing a black person. I’m not even joking for 3 sundaes more then 15 mins, like I understand your prioritize the drive thru before anything else but like come on I was here first. If you want ice cream go get it from the store. Then a guy comes walking out the back with no clothing that indicates he worked their and stared me down
Atmosphere: 1
Food: 3
Service: 1
Tonight I saw one of your employees shouting at a customer. Does anyone there speak English properly?
Atmosphere: 3
Food: 3
Service: 1
Stood at the counter for 5-10 minutes only for the employees to stare at me, not say anything and completely ignore me while they talk amongst themselves. All the while the manager was too busy talking up a bunch of teenage girls the entire time I was waiting. Only time they decided to acknowledge me was when I started to walk out. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
When I had an issue with my online order, the manager personally called me and patiently and kindly worked out a solution that would work for us. Thank you, Poonam!
(The building is currently under renovation, so I wasn’t able to accurately rate the atmosphere)
Atmosphere: 3
Food: 5
Service: 5
They scooped the ice cream without any gloves and I saw his hand sticky with ice cream?
Atmosphere: 2
Food: 1
Service: 1
I've always been helped by friendly staff and enjoy coming to this location. ?
A Match Made in Ice Cream Heaven!Rating: ★★★★★Review:Baskin Robbins has outdone themselves with their latest ice cream creation—a French Cruller inside a waffle cone, topped with cookie dough ice cream. This culinary masterpiece is a true indulgence for ice cream enthusiasts like myself. I recently had the pleasure of trying this delightful treat, and it exceeded all my expectations.The combination of the French Cruller and the waffle cone is a stroke of genius. The soft, flaky texture of the Cruller blends harmoniously with the crunchiness of the waffle cone, creating a delightful contrast in every bite. It's a match made in ice cream heaven.Now, let's talk about the star of the show—the cookie dough ice cream. Baskin Robbins has nailed the perfect balance of creamy, smooth vanilla ice cream and generous chunks of irresistible cookie dough. Each spoonful is a delectable mix of velvety goodness and sweet, chewy surprises.The presentation is simply stunning. The French Cruller nested snugly within the waffle cone is a visual delight, and it adds an extra layer of texture and flavor to the experience. The craftsmanship and attention to detail truly elevate this dessert to the next level.What impressed me most was the quality of the ingredients. Baskin Robbins consistently uses premium ingredients, and it shows in every scoop. The ice cream is rich, flavorful, and not overly sweet, allowing the natural flavors to shine through.As for the overall taste, it's pure bliss. The combination of the Cruller, waffle cone, and cookie dough ice cream creates a symphony of flavors that dance on your taste buds. It's a perfect balance of sweetness and indulgence, without overwhelming your palate.In conclusion, the Baskin Robbins French Cruller inside a waffle cone topped with cookie dough ice cream is an absolute triumph. It's a dessert experience that combines creativity, craftsmanship, and premium ingredients to deliver pure ice cream joy. If you're an ice cream lover looking for a truly unique and satisfying treat, I highly recommend giving this masterpiece a try. Your taste buds will thank you!
Not one to leave reviews, but after my experience with a group of friends I have to say... This place is pretty bad as far as BR goes, on top of the language barrier, it's almost as if the staff don't even care about giving horrible service because they know the location is really good (near suburbs). Honestly, it's one thing to not even give customer service, and it's another to scoop ice cream without gloves and give a singular, sorry, pathetic banana for a sundae... Given the other one star reviews, I think this team is here to stay and cut corners for the foreseeable future. Do NOT go here!
Cheap on the toppings and portions. Someone that speaks English would also be nice. No longer worth what they are charging
Old franchise owner no enthusiasm and stale personality
Restaurantji Recommends
I really like BR and my dad used to run one. This one is a little light on the servings compared to others I have visited recently in western Maryland. With that said, the ice cream is always tasty.
Atmosphere: 3
Food: 5
Service: 4
Me and the kids can't stay away. Love a blizzard whenever we can get one. The local teens that work there are always great! Friendly, polite and always with a smile.
The drive thru line gets ridiculous in the summer and was super disappointed when they discontinued the salted caramel truffle blizzard!!! But I'm sure that was corporate
Not very clean, outdated and slow unfriendly service. It’d also be nice if they answered their phones and actually lived up to the 31 flavors trademark. Would not recommend this place or go out of my way for it— Needs new management (higher ups) to re-evaluate how they present the brand.
I go with my wife to eat ice-cream is so good
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