This the first time I've posted a negative review in my life, but today I felt I had to! My family has been visiting this Dunkin at least 5-6 days a week since we moved in the area, 2020. Sadly, we faced wrong food orders at least once or twice a week. To avoid morning frustration, about 3 months ago we decided to go to the Dunkin in Abingdon, and Honestly never disappointed us.
Today, I decided to try my usual order again, a bagel with butter, egg, n cheese. As I was about to hit 95, I opened the bag, and here we go- once again, all I found was a bagel, No toast, No butter, No egg, and of course No cheese. I went back to the store to express my frustration and told them it was a mistake to come back again.
The drive-thru lines are also extremely slow. Very disappointing service overall.
Atmosphere: 4
Food: 1
Service: 1
Travis Keener
This Dunkin’ Donuts has the worst drive-through in the afternoon. They do one car at a time.
Atmosphere: 1
Food: 3
Service: 1
Rebekah Kanner
15 min in the drive thru the past two times is crazy.
Service: 1
CJ
One of the better options for Dunks! I’ve had issues with almost every other one. It’s too bad it’s a franchise but as far as this one goes, they just renovated the inside, the staff (at least at the drive thru) is always friendly! I hardly have my order wrong and if I do and go back they are happy to remake. There another one down the street that I refuse to go to so this one it is!
Atmosphere: 4
Food: 4
Service: 4
Shane Dieter
You guys need to get your act together. Your sugar is fine, everything tastes as it should.. but your communication and attentiveness is terrible. You should implement some sort of ticket system so you know who's next in line and train your crew to know your products. The only competent employee is the girl moping the floors. She was paying attention, knows how to ask questions, and made sure my order was understood. Give her a raise and demote the others.
Robert Frearson
The drive-thru experience is somewhat lengthy, and the food quality is acceptable but unremarkable.
Food: 3
Service: 3
Brianna Sheets
I’ve been coming to this location for years, they have all new staff who are not very welcoming. Sighing and huffing as if my business is an inconvenience, never have I had this happen at a business. Not only that I got there 40 minutes before they closed and tried ordering a small chocolate milkshake only to be turned down saying the ice cream portion is closed. It’s a dunkin/baskin robins duplex so why would the hours be listed the same for both if the BR half closes before the Dunkin half? I guess they just didn’t feel like making my milkshake So still trying to have a positive insight I get my usual coffee due to working overnights to them having an attitude rolling their eyes and singing loudly I have no idea what the issue was but the service and professionalism was terrible and my coffee was BARELY EVEN WARM. I don’t know if I will be back.
Atmosphere: 1
Food: 2
Service: 1
Joseph Manno
Took 12 minutes to have a dozen donuts ready.
Debi Gamber
Waited in the drive thru for 2 minutes before someone took my order. Asked to pull around. I waited another 2 minutes, then they asked me what I ordered. I gave her my order again, paid, and had to wait 2 more minutes for my coffee. They handed me the sweetener instead of adding it to the coffee. I had to ask for a stir stick. Won't be coming back to this location!
Adam Bauer
Been coming here practically every day for years, but all of a sudden nothing is ready on time, service is slow at best, and it’s impossible to explain what you’re waiting for because there is a major language barrier.
They would not answer Drive through but when I finally got an answer.They yelled hello like they were mentally challenged and I find that extremely disrespectful
Dayana Arriaga
I ordered a coffee the coffee had a different kind of flavoring or something else and my friend is actually allergic to nuts and had a reaction instantly. Thank god we had a epi pen for her, this is super dangerous and isn’t the first time I get the wrong thing. There needs to be better training
Food: 1
Service: 1
Google User
Really? This was my first time at this location because my kid had a soccer game right around the corner. I always go to the location closer to me but I was short on time so had to go after the game. This is how I was handed my cookie butter cold brew that tasted like plain cold brew with cream. It definitely was not cookie butter. My turkey sausage egg and cheese sourdough sandwich was also terribly made. I’ll never go back to this location in a pinch. Didn’t even get a hello at the window.
Atmosphere: 1
Food: 1
Service: 1
Tracey Huskey
First time here needed a refresher they made it better then I ever got at any Dunkin the staff is very nice and friendly the place is clean they move fast definitely coming back they also have ice cream so go check it out
Atmosphere: 5
Food: 5
Service: 5
Michael Bennett (Mikstebennett)
To have minorities working and soo kind is a blessing Delicious iced coffee and cherry milkshakes I hate white people too I'm sick seeing white people
This the first time I've posted a negative review in my life, but today I felt I had to!
My family has been visiting this Dunkin at least 5-6 days a week since we moved in the area, 2020. Sadly, we faced wrong food orders at least once or twice a week. To avoid morning frustration, about 3 months ago we decided to go to the Dunkin in Abingdon, and Honestly never disappointed us.
Today, I decided to try my usual order again, a bagel with butter, egg, n cheese. As I was about to hit 95, I opened the bag, and here we go- once again, all I found was a bagel, No toast, No butter, No egg, and of course No cheese. I went back to the store to express my frustration and told them it was a mistake to come back again.
The drive-thru lines are also extremely slow.
Very disappointing service overall.
Atmosphere: 4
Food: 1
Service: 1
This Dunkin’ Donuts has the worst drive-through in the afternoon. They do one car at a time.
Atmosphere: 1
Food: 3
Service: 1
15 min in the drive thru the past two times is crazy.
Service: 1
One of the better options for Dunks! I’ve had issues with almost every other one. It’s too bad it’s a franchise but as far as this one goes, they just renovated the inside, the staff (at least at the drive thru) is always friendly! I hardly have my order wrong and if I do and go back they are happy to remake. There another one down the street that I refuse to go to so this one it is!
Atmosphere: 4
Food: 4
Service: 4
You guys need to get your act together. Your sugar is fine, everything tastes as it should.. but your communication and attentiveness is terrible. You should implement some sort of ticket system so you know who's next in line and train your crew to know your products. The only competent employee is the girl moping the floors. She was paying attention, knows how to ask questions, and made sure my order was understood. Give her a raise and demote the others.
The drive-thru experience is somewhat lengthy, and the food quality is acceptable but unremarkable.
Food: 3
Service: 3
I’ve been coming to this location for years, they have all new staff who are not very welcoming. Sighing and huffing as if my business is an inconvenience, never have I had this happen at a business. Not only that I got there 40 minutes before they closed and tried ordering a small chocolate milkshake only to be turned down saying the ice cream portion is closed. It’s a dunkin/baskin robins duplex so why would the hours be listed the same for both if the BR half closes before the Dunkin half? I guess they just didn’t feel like making my milkshake So still trying to have a positive insight I get my usual coffee due to working overnights to them having an attitude rolling their eyes and singing loudly I have no idea what the issue was but the service and professionalism was terrible and my coffee was BARELY EVEN WARM. I don’t know if I will be back.
Atmosphere: 1
Food: 2
Service: 1
Took 12 minutes to have a dozen donuts ready.
Waited in the drive thru for 2 minutes before someone took my order. Asked to pull around. I waited another 2 minutes, then they asked me what I ordered. I gave her my order again, paid, and had to wait 2 more minutes for my coffee. They handed me the sweetener instead of adding it to the coffee. I had to ask for a stir stick. Won't be coming back to this location!
Been coming here practically every day for years, but all of a sudden nothing is ready on time, service is slow at best, and it’s impossible to explain what you’re waiting for because there is a major language barrier.
Food: 2
Service: 1
Restaurantji Recommends
They would not answer Drive through but when I finally got an answer.They yelled hello like they were mentally challenged and I find that extremely disrespectful
I ordered a coffee the coffee had a different kind of flavoring or something else and my friend is actually allergic to nuts and had a reaction instantly. Thank god we had a epi pen for her, this is super dangerous and isn’t the first time I get the wrong thing. There needs to be better training
Food: 1
Service: 1
Really? This was my first time at this location because my kid had a soccer game right around the corner. I always go to the location closer to me but I was short on time so had to go after the game. This is how I was handed my cookie butter cold brew that tasted like plain cold brew with cream. It definitely was not cookie butter. My turkey sausage egg and cheese sourdough sandwich was also terribly made. I’ll never go back to this location in a pinch. Didn’t even get a hello at the window.
Atmosphere: 1
Food: 1
Service: 1
First time here needed a refresher they made it better then I ever got at any Dunkin the staff is very nice and friendly the place is clean they move fast definitely coming back they also have ice cream so go check it out
Atmosphere: 5
Food: 5
Service: 5
To have minorities working and soo kind is a blessing
Delicious iced coffee and cherry milkshakes
I hate white people too
I'm sick seeing white people
Atmosphere: 5
Food: 5
Service: 5
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