Ordered TWO Strawberry Ice Smoothies and both had hair in them. Literally Disgusting!!! They weren't wearing hair nets. Look for yourself 🤢🤮
Amanda Fernandes
Great boba, quick service, and friendly staff!
Ben Kelley
Terrible staff great drinks. Totally inconsiderate of your time
Dee Kay
Really bad customer service at this place. There is a younger white guy that works in the mornings that is pretty cool. Ive had this younger Asian girl a couple of times and she always has a crap demeanor. I usually just dont tip her and move on. But today I ordered like 29 dollars in stuff so I felt it was just necessary to tip. I chose ASAP on the app, and when I get there it hasnt been started and I just figured it was because it was busy. She takes two peoples orders verbally and then comes over to me where you pick up stuff and notify them you're there for a particular order for it to be started and she audibly sighs and says YOU'RE EARLY. I'm above having a flat out argument with someone who lacks any couth or probably shouldn't be working customer service in general if they can't actually handle having a line without becoming unhinged at a customer. She started slamming stuff around and I am assuming texted someone to come and help her. I ended up just leaving and not really saying anything and figured that a manager would be in later and could call corporate for a refund or refund it on the app but there wasn't any option so I called the store 5 minutes after leaving and a male who said they were the manager answered and refunded my order. So either the manager was sitting in the office in the back while this girl was getting pretty busy and didnt help her till she lost it and started slamming stuff. Or she is also a manager. No clue, but I was spending about 50 dollars a week here since the tea itself is slightly better than the reconstituted tea solids they sell at Chatime or really anywhere else in Bel Air. I won't be returning and the manager didnt seem to care lol. TLDR; Don't go at any time they might be busy during the day time as they only have one person making orders during the day it seems and their staff are easily flustered.
Madeline Derby
The staff is always kind, the drinks are always great, very cute little place!
Rachel Heise
They don’t do much to fix there problems and new people don’t get trained perfectly so when they mess up I’m stuck with messed up drinks EVERY TIME I SPEND 20-50 each week so just Imagine that doesn’t make me happy besides that 100% perfection so if they fix problems with how they train I’d be happy I called store today because right after driving 5miles for the drinks $30 today the new girl messed up on two of my Large drinks and that’s $16 wasted and that’s not including gas.
Atmosphere: 5
Food: 4
Service: 4
LaTonda Rowson
Love thier waffle and ice cream. They are always welcoming when you walk in. Drinks are always on point!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate Matcha Egg Waffle
Erika Schmidt
I absolutely love Gong cha - hands down the best boba tea in the area. The options are limitless! My top two so far have been the Earl Grey milk tea with pearls and the Dirty Brown Sugar latte with pearls. The hidden gem for me are the egg waffles, the matcha waffle has the perfect flavor and texture. The in-house ordering experience is quick and easy. The staff is friendly and efficient. It's a quick grab-and-go, but they also make it inviting to stay and hang around!
Gong cha is about to take all my money for sure - I cannot wait to become a regular.
Kid-friendliness: They have games that you can pull out and play with!
Atmosphere: 5
Food: 5
Service: 5
Ron
Great service. The tea was pretty good. The egg waffle with ice cream is amazing.
Recommended dishes: Milk Foam, Strawberry Milk, Strawberry, Pearl
Alice Martel
I love this place so much, but it’s multiple times where they forget to add the basil seeds and it’s literally my favorite part of the drink I still love this place though
Atmosphere: 5
Food: 5
Service: 5
Trista Trista
This place is such a little gem! If you are a boba tea enthusiast like me, you absolutely have to take the time out to check this place out! Drinks are absolutely superb and the staff is super friendly!! They have a waffle cone ice cream that tastes AMAZING!!! Definitely try it for yourself! 100/10 would recommend!!
Absolutely horrible , came in to buy 6 bobas for my kids and self , customer service was 0 . Them after they watched me place my order on the kiosk and they weren’t helpful in answering any questions . Specifically there out of black boba I wanted to make sure I ordered without that in it so spa this brown latte take black boba ? And they couldn’t answer until I tried to order and now there out of the tea as well. So I’ll go somewhere else to get them boba
Ordered TWO Strawberry Ice Smoothies and both had hair in them. Literally Disgusting!!! They weren't wearing hair nets. Look for yourself 🤢🤮
Great boba, quick service, and friendly staff!
Terrible staff great drinks. Totally inconsiderate of your time
Really bad customer service at this place. There is a younger white guy that works in the mornings that is pretty cool. Ive had this younger Asian girl a couple of times and she always has a crap demeanor. I usually just dont tip her and move on. But today I ordered like 29 dollars in stuff so I felt it was just necessary to tip. I chose ASAP on the app, and when I get there it hasnt been started and I just figured it was because it was busy. She takes two peoples orders verbally and then comes over to me where you pick up stuff and notify them you're there for a particular order for it to be started and she audibly sighs and says YOU'RE EARLY. I'm above having a flat out argument with someone who lacks any couth or probably shouldn't be working customer service in general if they can't actually handle having a line without becoming unhinged at a customer. She started slamming stuff around and I am assuming texted someone to come and help her. I ended up just leaving and not really saying anything and figured that a manager would be in later and could call corporate for a refund or refund it on the app but there wasn't any option so I called the store 5 minutes after leaving and a male who said they were the manager answered and refunded my order. So either the manager was sitting in the office in the back while this girl was getting pretty busy and didnt help her till she lost it and started slamming stuff. Or she is also a manager. No clue, but I was spending about 50 dollars a week here since the tea itself is slightly better than the reconstituted tea solids they sell at Chatime or really anywhere else in Bel Air. I won't be returning and the manager didnt seem to care lol. TLDR; Don't go at any time they might be busy during the day time as they only have one person making orders during the day it seems and their staff are easily flustered.
The staff is always kind, the drinks are always great, very cute little place!
They don’t do much to fix there problems and new people don’t get trained perfectly so when they mess up I’m stuck with messed up drinks EVERY TIME I SPEND 20-50 each week so just
Imagine that doesn’t make me happy besides that 100% perfection so if they fix problems with how they train I’d be happy I called store today because right after driving 5miles for the drinks $30 today the new girl messed up on two of my Large drinks and that’s $16 wasted and that’s not including gas.
Atmosphere: 5
Food: 4
Service: 4
Love thier waffle and ice cream. They are always welcoming when you walk in. Drinks are always on point!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chocolate Matcha Egg Waffle
I absolutely love Gong cha - hands down the best boba tea in the area. The options are limitless! My top two so far have been the Earl Grey milk tea with pearls and the Dirty Brown Sugar latte with pearls. The hidden gem for me are the egg waffles, the matcha waffle has the perfect flavor and texture. The in-house ordering experience is quick and easy. The staff is friendly and efficient. It's a quick grab-and-go, but they also make it inviting to stay and hang around!
Gong cha is about to take all my money for sure - I cannot wait to become a regular.
Kid-friendliness: They have games that you can pull out and play with!
Atmosphere: 5
Food: 5
Service: 5
Great service. The tea was pretty good. The egg waffle with ice cream is amazing.
Atmosphere: 5
Food: 4
Service: 5
I love it!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
best place to get boba in Bel Air :
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Foam, Strawberry Milk, Strawberry, Pearl
I love this place so much, but it’s multiple times where they forget to add the basil seeds and it’s literally my favorite part of the drink I still love this place though
Atmosphere: 5
Food: 5
Service: 5
This place is such a little gem! If you are a boba tea enthusiast like me, you absolutely have to take the time out to check this place out! Drinks are absolutely superb and the staff is super friendly!! They have a waffle cone ice cream that tastes AMAZING!!! Definitely try it for yourself! 100/10 would recommend!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Matcha Egg Waffle, Strawberry, White Chocolate Matcha Egg Waffle, Rainbow Jelly, Chocolate Milk Tea
Love that they have plant based milk options!
Atmosphere: 4
Food: 4
Service: 3
Absolutely horrible , came in to buy 6 bobas for my kids and self , customer service was 0 . Them after they watched me place my order on the kiosk and they weren’t helpful in answering any questions . Specifically there out of black boba I wanted to make sure I ordered without that in it so spa this brown latte take black boba ? And they couldn’t answer until I tried to order and now there out of the tea as well. So I’ll go somewhere else to get them boba
Atmosphere: 1
Food: 1
Service: 1
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