This was my first time in this establishment, I purchased the “crowd pleaser” Which is described as 25 pretzels. However, when I went to go pick it up, not only was the staff not interested in even saying hello but the 25 pretzels were all together, and not separated, making it hard to pull at the party where there was indeed a crowd. Nobody wants to touch someone else’s pretzels, but that’s what happened because they didn’t take the extra step to separate the pretzels into 25 of them. I got five long strings of pretzel. My recommendation for the store is to put on a customer service face and Practice being friendly and also if an Item is listed as crowdpleaser, maybe you should separate out the pretzels like it describes on the listing.
Christina R.
Delicious pretzels and wonderful customer service
Leigha fostveit
Love this place take my kids all the time
AMC 13
The staff was so awesome! I called on really short notice for my son birthday and they were able to fill my request… saved the day!
emily mazella
Delilah is awesome! Love this place so much!!
Jenna Waldbillig
Delilah was so kind!! Love this place!!
Michaela Germain
Delilah was beyond amazing! Love this place!
Chris
I absolutely love ordering pretzels from the pretzel factory! Not only is the service amazing, but the pretzels are delicious and always fresh!!
Angie Hyman
Absolutely the best!
Tory Popp
The pretzels are always perfect and the staff is so nice.
The pretzels are so yummy! and the service is amazing!!!! Will definitely be going again.
Ally Cook
I had an amazing experience at the Philly Pretzel Factory thanks to one of their outstanding employees. (I believe her name is Delilah) From the moment I walked in, I was greeted with a warm smile and exceptional service. She was incredibly friendly, efficient, and attentive to my order. She made sure everything was perfect and even went the extra mile to ensure my pretzels were fresh and delicious. Their positive attitude and dedication to customer satisfaction truly stood out. I highly recommend visiting this location and experiencing their top-notch service for yourself. Five stars all the way!
Riley Christine
One of the employees with blonde curly hair was so kind and seemed to love her job, great atmosphere!
Kate Dougherty
This is the best philly pretzel i’ve ever been to. everything is fresh and the service was very quick. the friendly atmosphere when walking in makes coming back a no brainer. the staff was the kindest philly pretzel staff i've ever met. keep up the good work bel air!!!
This was my first time in this establishment, I purchased the “crowd pleaser” Which is described as 25 pretzels. However, when I went to go pick it up, not only was the staff not interested in even saying hello but the 25 pretzels were all together, and not separated, making it hard to pull at the party where there was indeed a crowd. Nobody wants to touch someone else’s pretzels, but that’s what happened because they didn’t take the extra step to separate the pretzels into 25 of them. I got five long strings of pretzel. My recommendation for the store is to put on a customer service face and Practice being friendly and also if an Item is listed as crowdpleaser, maybe you should separate out the pretzels like it describes on the listing.
Delicious pretzels and wonderful customer service
Love this place take my kids all the time
The staff was so awesome! I called on really short notice for my son birthday and they were able to fill my request… saved the day!
Delilah is awesome! Love this place so much!!
Delilah was so kind!! Love this place!!
Delilah was beyond amazing! Love this place!
I absolutely love ordering pretzels from the pretzel factory! Not only is the service amazing, but the pretzels are delicious and always fresh!!
Absolutely the best!
The pretzels are always perfect and the staff is so nice.
Restaurantji Recommends
The pretzels are so yummy! and the service is amazing!!!! Will definitely be going again.
I had an amazing experience at the Philly Pretzel Factory thanks to one of their outstanding employees. (I believe her name is Delilah) From the moment I walked in, I was greeted with a warm smile and exceptional service. She was incredibly friendly, efficient, and attentive to my order. She made sure everything was perfect and even went the extra mile to ensure my pretzels were fresh and delicious. Their positive attitude and dedication to customer satisfaction truly stood out. I highly recommend visiting this location and experiencing their top-notch service for yourself. Five stars all the way!
One of the employees with blonde curly hair was so kind and seemed to love her job, great atmosphere!
This is the best philly pretzel i’ve ever been to. everything is fresh and the service was very quick. the friendly atmosphere when walking in makes coming back a no brainer. the staff was the kindest philly pretzel staff i've ever met. keep up the good work bel air!!!
Delicious fresh pretzels! Service was excellent
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