We decided on a late evening snack. Went through the drive thru. The order was completed quickly and accurately. The food was very good. We will go back.
my taxi was a little bit empty, my chips were dry and the sauce oh wow
Atmosphere: 1
Food: 3
Service: 4
Katelyn Lee
The customer service at this restaurant lacks common sense, patience, and respect. Having to repeat myself several times, when I’m speaking loudly and clearly is frustrating, as well as being cut off whilst talking. I get my food, and it was missing the sour cream and everyone knows it’s damn near $1. Of course I’m even more frustrated now, so I go inside to ask for a manager from an employee whose name is “Karen”, she rolled her eyes as she was turning around to grab the manager. The manager asks what wrong I tell her my burrito is missing sour cream which was paid for, shown her the receipt then I asked for a refund, I decided I just don’t want the rest of the burrito at this point. She steps to the side to call her store manager, they don’t answer. So she took a picture of my food, and then the receipt, sends photos to her store manager and I had to wait for their conversation to end before getting a response. I was then told, I cannot be issued a refund because I had eaten 1/2 of the burrito, all they could do was remake it. Now I’m even more frustrated because I have no choice in the matter of continuing my business at this Taco Bell location, where I told “Karen” through the intercom what I wanted, and she failed to make sure my order was made correctly the first time, now making it my problem because I didn’t check my food before I ate it. Something I shouldn’t HAVE to do.
Side note, this is not the first time I have had issues at this location with the employees and their communication and attitude. It has happened enough times that it’s now putting me into the position to leave a bad review and the decision to never come back to this location.
Food: 2
Service: 1
Kathleen Conner
Very slow in getting thru drive thru
Atmosphere: 4
Food: 5
Service: 3
Dan Hyde
This location has pretty good service. However have noticed, on more than one occasion, when customizing an order it is forgotten or wrong and still shows up on the reciept. May be a step down from the jack lane location.
Atmosphere: 5
Food: 3
Service: 4
Cindy Zak
This Taco Bell is the best one in Harford County. Food is usually pretty fresh and service quick.
Atmosphere: 3
Food: 4
Service: 4
Beth
Older women at the drive through was very rude
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Quesadilla, Nachos, Chips and Nacho Cheese Sauce
Greg B
Posted hours incorrect. Arrived at 11:40p with a posted closing time of 12:00 a.m., and the lobby and drive-thru were completely closed.
Kenzie Long
Beef in my black bean grilled cheese burrito and plastic in my nacho fries
Absolute bullshit fr on this one man idk who’s working there but the way I received my meal from this place makes me question if there even capable of mopping the floors , work ethic like this is pathetic. There’s no excuse for laziness man opportunity comes to those that pay attention to the small details and educate themselves careless work leads to passive behavior and stagnant lives. A shell in a wrapper with nothing in it is pretty ridiculous and the rest of the meal being smashed in the wrappers and then sent out the window at a price over 20$ is ridiculous
Bradley Ruprecht
This Taco Bell goes HARD as far as Taco Bells go. This is the most "Taco Bell" of the TacoBells in Harford County. When it comes to making mediocre Mexican Fast Food even worse, complete lack of service, employee attitudes, and dirty disgusting bathrooms, this Taco Bell has it all. They really read the manual on how to "Taco Bell" right!
Atmosphere: 1
Food: 2
Service: 1
Jarrett Pannuty
Writing a review because I am extremely upset and disappointed with the customer call center support and the store , I’m visiting Bel Air on Work I DoorDash food because I have to because I cannot get a lunch break. The food quality was insanely Disappointing fries were dumped in the bag seasoning all over the place cheese all over the bottom of the bag literally about to break my DoorDash order didn’t even come with a drink. I definitely blame the store for this quality and not the Dasher , when I called DoorDash/Taco Bell Support, they said it would take seven days for my refund to come in now. I only had enough money just to DoorDash today so I will not be eating today. Thanks to Taco Bell so thanks for that. You guys can really ruin my day
Atmosphere: 1
Food: 1
Service: 1
Ray Criss
I have always loved taco bell! This is the place for cheap food! So much better than all of the other fast food places!
We decided on a late evening snack. Went through the drive thru. The order was completed quickly and accurately. The food was very good. We will go back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Quesadilla, Grilled Cheese Burrito, Ground Beef Burrito, Double Stacked Taco, Chips and Nacho Cheese Sauce, Burrito Supreme, Chicken Quesadilla, Crunchy Taco, Taco Party Pack
my taxi was a little bit empty, my chips were dry and the sauce oh wow
Atmosphere: 1
Food: 3
Service: 4
The customer service at this restaurant lacks common sense, patience, and respect. Having to repeat myself several times, when I’m speaking loudly and clearly is frustrating, as well as being cut off whilst talking. I get my food, and it was missing the sour cream and everyone knows it’s damn near $1. Of course I’m even more frustrated now, so I go inside to ask for a manager from an employee whose name is “Karen”, she rolled her eyes as she was turning around to grab the manager. The manager asks what wrong I tell her my burrito is missing sour cream which was paid for, shown her the receipt then I asked for a refund, I decided I just don’t want the rest of the burrito at this point. She steps to the side to call her store manager, they don’t answer. So she took a picture of my food, and then the receipt, sends photos to her store manager and I had to wait for their conversation to end before getting a response. I was then told, I cannot be issued a refund because I had eaten 1/2 of the burrito, all they could do was remake it. Now I’m even more frustrated because I have no choice in the matter of continuing my business at this Taco Bell location, where I told “Karen” through the intercom what I wanted, and she failed to make sure my order was made correctly the first time, now making it my problem because I didn’t check my food before I ate it. Something I shouldn’t HAVE to do.
Side note, this is not the first time I have had issues at this location with the employees and their communication and attitude. It has happened enough times that it’s now putting me into the position to leave a bad review and the decision to never come back to this location.
Food: 2
Service: 1
Very slow in getting thru drive thru
Atmosphere: 4
Food: 5
Service: 3
This location has pretty good service. However have noticed, on more than one occasion, when customizing an order it is forgotten or wrong and still shows up on the reciept. May be a step down from the jack lane location.
Atmosphere: 5
Food: 3
Service: 4
This Taco Bell is the best one in Harford County. Food is usually pretty fresh and service quick.
Atmosphere: 3
Food: 4
Service: 4
Older women at the drive through was very rude
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Quesadilla, Nachos, Chips and Nacho Cheese Sauce
Posted hours incorrect. Arrived at 11:40p with a posted closing time of 12:00 a.m., and the lobby and drive-thru were completely closed.
Beef in my black bean grilled cheese burrito and plastic in my nacho fries
Atmosphere: 3
Food: 1
Service: 4
Typical fast food !
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Absolute bullshit fr on this one man idk who’s working there but the way I received my meal from this place makes me question if there even capable of mopping the floors , work ethic like this is pathetic. There’s no excuse for laziness man opportunity comes to those that pay attention to the small details and educate themselves careless work leads to passive behavior and stagnant lives. A shell in a wrapper with nothing in it is pretty ridiculous and the rest of the meal being smashed in the wrappers and then sent out the window at a price over 20$ is ridiculous
This Taco Bell goes HARD as far as Taco Bells go. This is the most "Taco Bell" of the TacoBells in Harford County. When it comes to making mediocre Mexican Fast Food even worse, complete lack of service, employee attitudes, and dirty disgusting bathrooms, this Taco Bell has it all. They really read the manual on how to "Taco Bell" right!
Atmosphere: 1
Food: 2
Service: 1
Writing a review because I am extremely upset and disappointed with the customer call center support and the store , I’m visiting Bel Air on Work I DoorDash food because I have to because I cannot get a lunch break. The food quality was insanely Disappointing fries were dumped in the bag seasoning all over the place cheese all over the bottom of the bag literally about to break my DoorDash order didn’t even come with a drink. I definitely blame the store for this quality and not the Dasher , when I called DoorDash/Taco Bell Support, they said it would take seven days for my refund to come in now. I only had enough money just to DoorDash today so I will not be eating today. Thanks to Taco Bell so thanks for that. You guys can really ruin my day
Atmosphere: 1
Food: 1
Service: 1
I have always loved taco bell! This is the place for cheap food! So much better than all of the other fast food places!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cantina Chicken Bowl, Mexican Pizza, Cinnamon Twists, Taco Supreme
The front of the house crew as on point today!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Cinnamon Twists, Taco Supreme, Nacho Fries
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