Dunkin'
10128 Old Ocean City Blvd, Berlin
(410) 216-1660
Recent Reviews
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This place sucks. I been standing here for 15 mins and no one has helped me. This place is the worst place for anything
This location is one of the best I've ever been to! The employees are ALWAYS friendly and cheerful 😊 MY order is ALWAYS spot on! ... and everything tastes great too!
Went to dunkin this morning only had a 100 dollar bill and they wouldn't take it do to policy not because they didn't hv change they dont take hundred dollar bills per policy... really money is money they can even check if it's fake but won't take the hundred to pay for my food... very sad this is 2025 and people still do use cash....
Slowest Dunkin ever
Rude drive thru employee. Get new staff
It's a Dunkin pretty standard across the board. Clean and stocked. Staff is efficient and friendly.
Donuts were not 'fresh'. Getting stale. Iced coffee also tasted old or burnt. And I'm a regular at DD's so of course I'm comparing this to other locations.
One of the ladies was very rude and condescending! She was saying “what?” and “I can’t hear you in the passenger seat” to my husband (in the driver seat btw) while trying to ask a question about his order. Then I asked if I could change my iced latte to a hot one, she then say “we already made it but that’s okay” like what? I can try to understand that it gets busy and it was a mistake on my part but there was TRULY no need for that. I’ve never really had an issues with this location until now, it’s disappointing.
Always pleasant and quick! It's my daily go to.
Awful manager. Older blonde woman. I work in the restaurant industry and get it can be hectic. Zero customer service, rude, misunderstood order and overcharged. No manners. As an adult by the way, should look into switching managers based on reviews.
Restaurantji Recommends
The service is fast and the employees were accommodating to our needs.
Very nice experience 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte with an Extra Shot I Don't Think So
The staff is always helpful and friendly
Atmosphere: 5
Food: 5
Service: 5
Got all the coffees wrong and didn't put the lid on the cup properly when handed the hot coffee and caused my mom to burn her hand. Horrible service today
Atmosphere: 1
Food: 1
Service: 1
Drive thru person - didn’t catch name- younger woman, brown hair super friendly and nice! Hard to find good customer service and this lady was great! Thank you
Atmosphere: 4
Food: 5
Service: 5
Went through the drive-thru with the family. The employee was super rude. I understand job can be hectic, doesnt mean you should take it out on the customer. Zero customer service, may be train how to talk properly and then, train them about customer service afterwards. We were at the drive-thru around 3:50 PM on May 13th. We didn't even bother to order full order. Will never stop-by this location ever again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
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