Liz was Fab. Great dinner. Make Sea Bass a staple menu item. Ty!
Atmosphere: 5
Food: 5
Service: 5
Rita Moore
First time here. There was a little wait but not long. The server was great with explaining how the all you eat work there. We ordered three appetizers -crab balls, wings and hush puppies. Which were all very good. We all did different crab boils. Everyone enjoyed their boils. Mine took a long time coming by time I received my boil my party was almost done with theirs. The drinks from the bad were really good. All I needed was one. ? I would recommend this place as a good place to go for seafood. Atmosphere was nice, loved the decor.
Nice looking place, service is terrible wait time way too long, with errors in order food is just so so won't go
Atmosphere: 5
Food: 2
Service: 1
Sakia Jones
We had a large party (12 people) and customer servi ce was awful! My thought was that they would have 2 waitresses assigned to our table but they have their servers attending to all tables. The food is good but they need some guidance on how to provide customer service!
Atmosphere: 3
Food: 5
Service: 1
Apples Ortiz
Food was great. Unfortunately the restaurant is short staffed and the service wasn't the best. I would go again tho.
Top notch. Best way to start the yr!!!!Highly recommended.Thank
Atmosphere: 5
Food: 5
Service: 5
Owen Tran
Since they changed management it's been amazing. The all you can eat is the best deal around and the food is tasty. Even better is that they have been open every time we are by. We live an hour away and it's worth the drive just for this place.
Atmosphere: 5
Food: 5
Service: 5
leslie taylor
The restaurant is poorly staffed and those that are working spend more time outside on break than helping the customers.
Bar was packed but too many empty tables. Walking in I started to turn around because it was somewhat empty but the vibe of the people present filled the room. My food was ready fast enough and was very tasty. Will be back.
I have been ordering from them for over 2 years. I have order food to go and enjoyed the atmosphere by dinning in. The food is awesome. I lover the garlic butter. The lemon drop martini is top notch. I love this restaurant.
Atmosphere: 5
Food: 5
Service: 5
Doneen N.
The restaurant was open but only one employee. He came out rubbing his eyes like he just woke up. He said he was the only one there, mind you, it was around 2 pm. We left of course.
K White
This place is decent. The seafood boil was okay. The only twist I liked was the noodles. The nmussle tasted like sea. The shrimp was bland. I didnt taste any real seasoning like old bay or garlic. The drinks were good the Peach Henny and Long Island.Our waiter kept disappearing. We saw him in the back kitchen on his cell phone. We had keep asking the other waiter to get our waiter. It was horrible customer service. Never checked on us or nothing. I won't be going back. I pay for food quality and experience ( customer service).
Rita S.
The reason I'm posting this review is because I didn't get a response from my letter to the owner. I said I would give him/her an opportunity to respond before posting a review. I'll just post the letter. Okay, here goes... I am a semi-frequent customer of this establishment, mainly because the food is good. The overall service staff leaves a lot to be desired. This is not the first time I have experienced really poor customer service from the Urban Crab Shack. I placed an online order this evening 3/24. The estimated time for pick-up was 20 minutes. When I walked in, a gentleman politely asked me if "I was picking up or ordering." I told him I was picking up and gave him my name and my order number. He checked the computer and didn't see my order. He walked to the kitchen to check. He then came back and asked me my name again. I gave him my name and he walked to the kitchen again. He came back to say "our computers must have been down when you placed your order and it was lost." He proceeded to say, "I can take your order now." Okay, I'm not happy, but okay. I showed him my email receipt from the original order. He looked at it and said "okay, I'll place your order." I asked him if he got everything in my order and shouldn't he jot it down? He says, "no, I have everything." When he walked back to the kitchen, I got a slip of paper from my purse and wrote my order down and walked it back to the kitchen to give it to him. He briefly glanced at my note and says, "oh no ma'am, I have everything." I said, OK, but if I get all the way home and everything isn't in here, I'm not going to be happy. When I arrived home and opened the boil...low and behold...NO SAUSAGE! This is the second time I've ordered online and didn't get the sausage when I got home. In addition, when I realized my order wasn't correct, I tried calling the restaurant to no avail. The call goes directly into voicemail, hence the reason I'm writing this letter! You can't leave a message because the mailbox is full! WHAT? Again, while the food is good and I will probably visit USC again, it will be with much reluctance and maybe won't be my first choice. I think a lesson in customer care and service is needed. Your waiters are not very well trained. My sisters and I dined in for lunch on Sat. Mar. 18th. Our waiter was not very well trained...this was not my first experience with this particular waiter. He is an extremely nice young man, but clearly not cutout (at this time) to be an effective waiter. I'm sure with the proper training, he could be awesome. I still gave him an extremely generous tip because he is a young man and working and doing something positive. I didn't say anything negative to him about the service because I didn't want to discourage him or make him feel bad. Everyone is not as nice as I am and I wouldn't want him to have an unpleasant experience. I'm sure he is doing his best. You, as the owner of this establishment should offer your staff proper training. I am quite sure I am not the only customer who has experienced the less than favorable service. You have a really nice place. I'm sure you want your business to flourish. I can imagine how fabulous it would be, with every table full of customers and those waiting to get in. Please fix the areas that need to be fixed. I suggest you get your staff the training they so desperately need.
Loved it! Worth the price!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Boil Crab Legs, Fried Oyster Basket, Wings
Liz was Fab. Great dinner. Make Sea Bass a staple menu item. Ty!
Atmosphere: 5
Food: 5
Service: 5
First time here. There was a little wait but not long. The server was great with explaining how the all you eat work there. We ordered three appetizers -crab balls, wings and hush puppies. Which were all very good. We all did different crab boils. Everyone enjoyed their boils. Mine took a long time coming by time I received my boil my party was almost done with theirs. The drinks from the bad were really good. All I needed was one. ? I would recommend this place as a good place to go for seafood. Atmosphere was nice, loved the decor.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Snow Crab Legs, Seafood Boil Crab Legs, Wings, Cajun Fries
Food always taste fresh and service great!
Atmosphere: 5
Food: 5
Service: 5
Nice looking place, service is terrible wait time way too long, with errors in order food is just so so won't go
Atmosphere: 5
Food: 2
Service: 1
We had a large party (12 people) and customer servi ce was awful! My thought was that they would have 2 waitresses assigned to our table but they have their servers attending to all tables. The food is good but they need some guidance on how to provide customer service!
Atmosphere: 3
Food: 5
Service: 1
Food was great. Unfortunately the restaurant is short staffed and the service wasn't the best. I would go again tho.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Snow Crab Legs, Seafood Boil Crab Legs, Fried Oyster Basket, Garlic Butter, Crab Leg, Fried Scallops
Top notch. Best way to start the yr!!!!Highly recommended.Thank
Atmosphere: 5
Food: 5
Service: 5
Since they changed management it's been amazing. The all you can eat is the best deal around and the food is tasty. Even better is that they have been open every time we are by. We live an hour away and it's worth the drive just for this place.
Atmosphere: 5
Food: 5
Service: 5
The restaurant is poorly staffed and those that are working spend more time outside on break than helping the customers.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Soup
Restaurantji Recommends
Bar was packed but too many empty tables. Walking in I started to turn around because it was somewhat empty but the vibe of the people present filled the room. My food was ready fast enough and was very tasty. Will be back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Seafood Boil Crab Legs, Garlic Butter, Snow Crab Legs, Wings
I have been ordering from them for over 2 years. I have order food to go and enjoyed the atmosphere by dinning in. The food is awesome. I lover the garlic butter. The lemon drop martini is top notch. I love this restaurant.
Atmosphere: 5
Food: 5
Service: 5
The restaurant was open but only one employee. He came out rubbing his eyes like he just woke up. He said he was the only one there, mind you, it was around 2 pm. We left of course.
This place is decent. The seafood boil was okay. The only twist I liked was the noodles. The nmussle tasted like sea. The shrimp was bland. I didnt taste any real seasoning like old bay or garlic. The drinks were good the Peach Henny and Long Island.Our waiter kept disappearing. We saw him in the back kitchen on his cell phone. We had keep asking the other waiter to get our waiter. It was horrible customer service. Never checked on us or nothing. I won't be going back. I pay for food quality and experience ( customer service).
The reason I'm posting this review is because I didn't get a response from my letter to the owner. I said I would give him/her an opportunity to respond before posting a review. I'll just post the letter. Okay, here goes... I am a semi-frequent customer of this establishment, mainly because the food is good. The overall service staff leaves a lot to be desired. This is not the first time I have experienced really poor customer service from the Urban Crab Shack. I placed an online order this evening 3/24. The estimated time for pick-up was 20 minutes. When I walked in, a gentleman politely asked me if "I was picking up or ordering." I told him I was picking up and gave him my name and my order number. He checked the computer and didn't see my order. He walked to the kitchen to check. He then came back and asked me my name again. I gave him my name and he walked to the kitchen again. He came back to say "our computers must have been down when you placed your order and it was lost." He proceeded to say, "I can take your order now." Okay, I'm not happy, but okay. I showed him my email receipt from the original order. He looked at it and said "okay, I'll place your order." I asked him if he got everything in my order and shouldn't he jot it down? He says, "no, I have everything." When he walked back to the kitchen, I got a slip of paper from my purse and wrote my order down and walked it back to the kitchen to give it to him. He briefly glanced at my note and says, "oh no ma'am, I have everything." I said, OK, but if I get all the way home and everything isn't in here, I'm not going to be happy. When I arrived home and opened the boil...low and behold...NO SAUSAGE! This is the second time I've ordered online and didn't get the sausage when I got home. In addition, when I realized my order wasn't correct, I tried calling the restaurant to no avail. The call goes directly into voicemail, hence the reason I'm writing this letter! You can't leave a message because the mailbox is full! WHAT? Again, while the food is good and I will probably visit USC again, it will be with much reluctance and maybe won't be my first choice. I think a lesson in customer care and service is needed. Your waiters are not very well trained. My sisters and I dined in for lunch on Sat. Mar. 18th. Our waiter was not very well trained...this was not my first experience with this particular waiter. He is an extremely nice young man, but clearly not cutout (at this time) to be an effective waiter. I'm sure with the proper training, he could be awesome. I still gave him an extremely generous tip because he is a young man and working and doing something positive. I didn't say anything negative to him about the service because I didn't want to discourage him or make him feel bad. Everyone is not as nice as I am and I wouldn't want him to have an unpleasant experience. I'm sure he is doing his best. You, as the owner of this establishment should offer your staff proper training. I am quite sure I am not the only customer who has experienced the less than favorable service. You have a really nice place. I'm sure you want your business to flourish. I can imagine how fabulous it would be, with every table full of customers and those waiting to get in. Please fix the areas that need to be fixed. I suggest you get your staff the training they so desperately need.