Love this location. Very fast and efficient with good customer service 👌🏾
Jee Ess
I think this Dunkin has developed a racism problem. Two days in a row at the drive thru, no service. They literally gave my food to someone else, who had been waiting, and then asked me to wait for a few minutes. I asked for a refund, because that's just ridiculous. I stopped by the drive thru the next day, placed my order and no one came to the window. I sat there for five minutes, and no one even acknowledged me. I saw a person through the window at the front register and they didn't even look up, so I left. I've never had this happen anywhere, but I'm glad it did, because you never know what people will do to your food...
Seth Denbo
It's Dunkin'. The coffee is good; food not so much. But it's close, and open when nothing else is.
Rene Musse-Torres
The staff are very nice and professional
Christine Roschy
Ridiculous service They need to train there employees The sign said 2.99 and the charged me 3.79 Yet when I went to question it the girl behind the counter quickly took the sign down and said she should have taken the sign down. I was like well yeah yet you still over charged me. She was rude and awful service. What part of this does not make sense? So you over charge someone when they question it you quickly remove the sale sign and be like that’s not valid? Huh?
Aimee Siegel
I’ve brought my special Ed class to this location many times in the past with no issues. Today, I had a question about the free donut rewards and the manager came over to answer. She was extremely rude and basically called me a liar from what I told her that we have gotten in the past at this location. The employee apologized for the manager’s rudeness because it was blatant. Not a good experience today. That manager needs to work on treating others with kindness or she needs to be fired.
Atmosphere: 4
Food: 4
Service: 1
Ms. Vee Diaz
Outstanding Customer Service at Dunkin’ Donuts!
I’ve been coming to this Dunkin’ Donuts for years, and it’s definitely one of the best when it comes to customer service! From the moment I walk in, I’m always greeted with a warm smile and a genuine welcome. The staff is attentive, friendly, and incredibly efficient. Even during busy times, they take my order quickly while making sure everything is perfect. What really sets this location apart is how the team goes above and beyond to ensure a great experience. All the employees are the best, always providing excellent service. They’re patient, offer helpful suggestions, and ensure my coffee and donuts are always fresh and delicious. Dunkin’ Donuts is definitely my favorite! With such consistently great service, I will absolutely recommend this location to everyone. Keep up the amazing work!
Today I had a very bitter experience, a girl, Janely, who serves you, treats you terribly. You go to the store to buy, not to ask for a gift. They should treat the clientele a little better or else look for another job.
Atmosphere: 5
Food: 5
Service: 1
Javonne Hall
Sunday March 3, 2024Came here for an early morning breakfast. Was greeted when I came in, that's a plus. The previous employee customer service was horrible. I ordered a small Iced Signature Churro Latte and some other items. The other items were fine, no complaints there. The latte was horrible. NO TASTE WHATSOEVER. NONE. I couldn't taste the cinnamon, sugar, whipped cream.... NOTHING. Just a cold liquid that's supposed to have hints of coffee flavor. You all need to fix this. To pay $4.59 for cold, brown water with ice and whipped cream is ridiculous. If you need taste testers to help you with your recipes, I'll volunteer. But you really have to fix this. I don't spend my money at Starbucks, but if you want a repeat customer, fix the watered down Lattes!!!! People of Burtonsville, we have to demand more from these businesses receiving our money. This DD location will stop selling watered down drinks when enough of you complain about it! That's what Google reviews is for.... USE IT!
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Donuts
Jamey Campbell
I have come here a few times. Today, my whole order was disgusting. I love Dunkin. This location is horrible. I asked for a refund today, and the manager was nasty about it. Absolutely rude and horrible. Do not come here.
Coffee was hot service was good donuts were fresh
Good place for coffee and breakfast.
Love this location. Very fast and efficient with good customer service 👌🏾
I think this Dunkin has developed a racism problem. Two days in a row at the drive thru, no service. They literally gave my food to someone else, who had been waiting, and then asked me to wait for a few minutes. I asked for a refund, because that's just ridiculous. I stopped by the drive thru the next day, placed my order and no one came to the window. I sat there for five minutes, and no one even acknowledged me. I saw a person through the window at the front register and they didn't even look up, so I left. I've never had this happen anywhere, but I'm glad it did, because you never know what people will do to your food...
It's Dunkin'. The coffee is good; food not so much. But it's close, and open when nothing else is.
The staff are very nice and professional
Ridiculous service
They need to train there employees
The sign said 2.99 and the charged me 3.79
Yet when I went to question it the girl behind the counter quickly took the sign down and said she should have taken the sign down.
I was like well yeah yet you still over charged me.
She was rude and awful service.
What part of this does not make sense?
So you over charge someone when they question it you quickly remove the sale sign and be like that’s not valid? Huh?
I’ve brought my special Ed class to this location many times in the past with no issues. Today, I had a question about the free donut rewards and the manager came over to answer. She was extremely rude and basically called me a liar from what I told her that we have gotten in the past at this location. The employee apologized for the manager’s rudeness because it was blatant. Not a good experience today. That manager needs to work on treating others with kindness or she needs to be fired.
Atmosphere: 4
Food: 4
Service: 1
Outstanding Customer Service at Dunkin’ Donuts!
I’ve been coming to this Dunkin’ Donuts for years, and it’s definitely one of the best when it comes to customer service! From the moment I walk in, I’m always greeted with a warm smile and a genuine welcome. The staff is attentive, friendly, and incredibly efficient. Even during busy times, they take my order quickly while making sure everything is perfect.
What really sets this location apart is how the team goes above and beyond to ensure a great experience. All the employees are the best, always providing excellent service. They’re patient, offer helpful suggestions, and ensure my coffee and donuts are always fresh and delicious.
Dunkin’ Donuts is definitely my favorite! With such consistently great service, I will absolutely recommend this location to everyone. Keep up the amazing work!
Atmosphere: 5
Food: 5
Service: 5
Fresh food and great drinks and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Restaurantji Recommends
☕?☕
Atmosphere: 4
Food: 4
Service: 4
Today I had a very bitter experience, a girl, Janely, who serves you, treats you terribly. You go to the store to buy, not to ask for a gift. They should treat the clientele a little better or else look for another job.
Atmosphere: 5
Food: 5
Service: 1
Sunday March 3, 2024Came here for an early morning breakfast. Was greeted when I came in, that's a plus. The previous employee customer service was horrible. I ordered a small Iced Signature Churro Latte and some other items. The other items were fine, no complaints there. The latte was horrible. NO TASTE WHATSOEVER. NONE. I couldn't taste the cinnamon, sugar, whipped cream.... NOTHING. Just a cold liquid that's supposed to have hints of coffee flavor. You all need to fix this. To pay $4.59 for cold, brown water with ice and whipped cream is ridiculous. If you need taste testers to help you with your recipes, I'll volunteer. But you really have to fix this. I don't spend my money at Starbucks, but if you want a repeat customer, fix the watered down Lattes!!!! People of Burtonsville, we have to demand more from these businesses receiving our money. This DD location will stop selling watered down drinks when enough of you complain about it! That's what Google reviews is for.... USE IT!
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Donuts
I have come here a few times. Today, my whole order was disgusting. I love Dunkin. This location is horrible. I asked for a refund today, and the manager was nasty about it. Absolutely rude and horrible. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
Staff lacks basic customer
Atmosphere: 4
Food: 4
Service: 1
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