We dined in tonight and the dining room was in need of cleaning. Honestly we know how busy our location is and we arrived after the evening rush. However we were the only people in the main area and there were maybe 2 or 3 occupied tables in the side area, should management have been on top of it, of course, but I also believe the patrons could do better and be more accountable for their mess instead of leaving it to someone else to clean.
Kyle L
***Update after 2 years*** This is still by far the worst Chick-fil-A I have ever been to. It would likely be quicker to go to another Chick-fil-A in a different state; and probably less aggravating, too. They completed a huge amount of construction to widen the drive through, which did not include doing anything about the entrance (which is the width of a single car). So, come on by if you enjoy either blocking traffic or sitting hungry making direct eye contact as a-holes cut you in line.
If you've got another option or are thinking about grabbing food somewhere else, do it. This place sucks. Employees ignore you, other customers are impressively rude, and usually something is wrong/missing/cold.
So, grab something somewhere else, it'll probably save you some frustration.
I genuinely have no idea how this place has over 4 stars. Having frequented this restaurant, my best experiences have been when they've served me warm, correct food...which is literally the reason the store exists; the exact bare minimum experience a restaurant should be.
Kristin Pearson Wilcox, JD
Horrible forget order components have to wait too young staff don't care terrible service
Reb Hubb
Terrible experience this morning right before I headed back home to my home state !! I ordered my food and received it. The car in front of me was blocking the entire path for whatever inconvenient reason!! I had to wait at least 10 minutes behind the car and I finally asked the associate whether his order would be coming soon. She suggests that I move to another lane only for me to be blown on because I’m now blocking the way of other drivers. Why in the world wouldn’t someone have told the driver that was blocking the way for 10+ minutes to park and then they bring the person his food. Huge inconvenience and I was quite pissed!!! The food tasted old. The server also acted like she had an attitude when I asked for my receipt. I’ve never had such a toxic experience at chick fil a!! The horn blow of the person behind me even made me come out of my character ! Be more courteous to those waiting and have the vehicle move out of the lane!!
Chelle
The food is tasty and I've received great customer service each time I've come here. However, I think the drive thru being divided between mobile and non-mobile orders is inefficient. Everytime we come here there is a line that extends out to the street while the mobile line is empty.
Lissette Young
Love the food and seevice!
Carolyn Lantz
What can I say, Chick-fil-A is great! The service, food, cleaning and most of all the bathrooms!! A+ on everything
Tina Laser
Updated to 5 stars: since the rebuild, this place has been crushing it on all fronts. It was much needed in today’s online ordering and delivery world and it’s clear now that everyone is more organized. Honestly I don’t know how they do it with the sale volumes they must put out daily.
I always give places more than one try after a poor experience because sometimes there are just off days. I’ve worked in the hospitality industry for decades so I get this. I can’t say much about the drive thru because I always opt to go in. I do this to avoid the insanely long line. All 3 times I have gone inside, there’s only 1 other party in front of me yet every time ordering is extremely slow. Delivery to my table has taken 18 minutes. My order has been incorrect. I could overlook all of this because I know how it is when places are busy. However there are always 10+ employees not doing anything. Standing around. Or friends of employees coming in for free drinks. Or on their phones. It drives me crazy how much the hospitality industry has gone downhill and this location takes the cake in that representation. It’s clear by all the other terrible reviews.
Shawn Davis
The new place in Charlotte Hall must have stolen a bunch of business. First time I have ever been in there and it wasn't 5 or more deep inside with the drive through packed. No cars in line at all. Again staff seemed rushed. And certain items were missing. I will take the hit on this one. I should have checked my to go bag thoroughly. Staff is always friendly and courteous.
Nicole Glover-Wright
my grandson doesn't eat any fast food but he loves the tenders here. friendly, fast, service!
This place has taken a sad turn for the worst. Fries aren’t fresh anymore. I ask for extra pickles every time I order, but never get them. They gave me warm tea and my large fry was only half full. I could go on! Really disappointing. I’ve thrown out fries and poured out drinks to the point where I’m just not going there anymore. This is the last place. I thought I would waste money, but here we are. Chick-fil-A in surrounding counties is totally different With much better food!
Noelle Ferrell
Drive thru set up is horrible
Oliver Bender
I ordered chick-fil-a for lunch and after eating it I got the worst pain in my lower abdomen which has progressively gotten worse and spread to my legs and chest. I have reason to believe I was poisoned. Never coming to this chick-fil-a or any other chick-fil-a ever again in the short rest of my life that I have after this incident.
Emily Schmidt
The slowest chick fil a drive through I have ever been through. Would not recommend to anyone
We dined in tonight and the dining room was in need of cleaning. Honestly we know how busy our location is and we arrived after the evening rush. However we were the only people in the main area and there were maybe 2 or 3 occupied tables in the side area, should management have been on top of it, of course, but I also believe the patrons could do better and be more accountable for their mess instead of leaving it to someone else to clean.
***Update after 2 years***
This is still by far the worst Chick-fil-A I have ever been to. It would likely be quicker to go to another Chick-fil-A in a different state; and probably less aggravating, too. They completed a huge amount of construction to widen the drive through, which did not include doing anything about the entrance (which is the width of a single car). So, come on by if you enjoy either blocking traffic or sitting hungry making direct eye contact as a-holes cut you in line.
If you've got another option or are thinking about grabbing food somewhere else, do it. This place sucks. Employees ignore you, other customers are impressively rude, and usually something is wrong/missing/cold.
So, grab something somewhere else, it'll probably save you some frustration.
I genuinely have no idea how this place has over 4 stars. Having frequented this restaurant, my best experiences have been when they've served me warm, correct food...which is literally the reason the store exists; the exact bare minimum experience a restaurant should be.
Horrible forget order components have to wait too young staff don't care terrible service
Terrible experience this morning right before I headed back home to my home state !! I ordered my food and received it. The car in front of me was blocking the entire path for whatever inconvenient reason!! I had to wait at least 10 minutes behind the car and I finally asked the associate whether his order would be coming soon. She suggests that I move to another lane only for me to be blown on because I’m now blocking the way of other drivers. Why in the world wouldn’t someone have told the driver that was blocking the way for 10+ minutes to park and then they bring the person his food. Huge inconvenience and I was quite pissed!!! The food tasted old. The server also acted like she had an attitude when I asked for my receipt. I’ve never had such a toxic experience at chick fil a!! The horn blow of the person behind me even made me come out of my character ! Be more courteous to those waiting and have the vehicle move out of the lane!!
The food is tasty and I've received great customer service each time I've come here. However, I think the drive thru being divided between mobile and non-mobile orders is inefficient. Everytime we come here there is a line that extends out to the street while the mobile line is empty.
Love the food and seevice!
What can I say, Chick-fil-A is great! The service, food, cleaning and most of all the bathrooms!! A+ on everything
Updated to 5 stars: since the rebuild, this place has been crushing it on all fronts. It was much needed in today’s online ordering and delivery world and it’s clear now that everyone is more organized. Honestly I don’t know how they do it with the sale volumes they must put out daily.
I always give places more than one try after a poor experience because sometimes there are just off days. I’ve worked in the hospitality industry for decades so I get this. I can’t say much about the drive thru because I always opt to go in. I do this to avoid the insanely long line. All 3 times I have gone inside, there’s only 1 other party in front of me yet every time ordering is extremely slow. Delivery to my table has taken 18 minutes. My order has been incorrect. I could overlook all of this because I know how it is when places are busy. However there are always 10+ employees not doing anything. Standing around. Or friends of employees coming in for free drinks. Or on their phones. It drives me crazy how much the hospitality industry has gone downhill and this location takes the cake in that representation. It’s clear by all the other terrible reviews.
The new place in Charlotte Hall must have stolen a bunch of business. First time I have ever been in there and it wasn't 5 or more deep inside with the drive through packed. No cars in line at all.
Again staff seemed rushed. And certain items were missing. I will take the hit on this one. I should have checked my to go bag thoroughly. Staff is always friendly and courteous.
my grandson doesn't eat any fast food but he loves the tenders here. friendly, fast, service!
Restaurantji Recommends
This place has taken a sad turn for the worst. Fries aren’t fresh anymore. I ask for extra pickles every time I order, but never get them. They gave me warm tea and my large fry was only half full. I could go on! Really disappointing. I’ve thrown out fries and poured out drinks to the point where I’m just not going there anymore. This is the last place. I thought I would waste money, but here we are. Chick-fil-A in surrounding counties is totally different With much better food!
Drive thru set up is horrible
I ordered chick-fil-a for lunch and after eating it I got the worst pain in my lower abdomen which has progressively gotten worse and spread to my legs and chest. I have reason to believe I was poisoned. Never coming to this chick-fil-a or any other chick-fil-a ever again in the short rest of my life that I have after this incident.
The slowest chick fil a drive through I have ever been through. Would not recommend to anyone
Took45 minutes for drive thru
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