Baskin-Robbins
580 Frederick Rd, Catonsville
(410) 788-7001
Recent Reviews
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Placed a mobile order and when I got there they said they did not have it. My phone number was on the receipt. They could have called me to. Let me know. They also said they were unable to cancel the order and I had to do it online.
Worst customer service!!! Never going there again
I don't even wanna give 1 star.
We were 5 friends went in at 9:30 pm to get ice cream, the lady working there was very Rude, we ordered ice cream she SLAMMED the ice cream door after packing the scoop. If you people don't wanna serve the ice cream until 10:00 pm why do you even open the store, just close the store and change the timings of the store!!!
By the attitude of her We just got 2 ice creams and even while paying she gave us an attitude. And we are about to leave then she said something looking at all of us, I couldn't hear. Then I asked one of my friends what she said? Then her co worker noticed me and gave a panic look at me..
Not only us the customer who was before us she also passed of her behavior..
Suggestion: don't go to this place after 9:00 pm if you do, you just don't get an ice cream served but also attitude of her. Kinda vibe killer.
Very bad customer service. There is lady who doesn't want to serve the customer. I wish I could give zero.
It’s closed they said at 9:45pm
It was nice to stop in late for a nice cold dessert. The staff was super nice and went out of their way to be accommodating.
Atmosphere: 5
Food: 5
Service: 5
Ordered a banana split through doordash a while back & they're banana split apparently doesn't come with the banana. Was going to give them another try & read the doordash reviews & it seems that they're consistently sending out banana-less banana splits. Disappointing.
Food: 1
Perfectly suitable.
Great service
Atmosphere: 3
Food: 5
Service: 5
Great service
Atmosphere: 3
Food: 5
Service: 5
No Brownie sundae although listed on menu ?
Restaurantji Recommends
Yikes - such delayed service. At 12n, line long and two people just standing. Really wild.
Atmosphere: 1
Food: 3
Service: 1
Lazy and unprofessional, never order again!
bad staff
What kind of ice cream places tell you to order online then tell you they don't sell sundaes today and get snarky about it. Never going back.
Horrible horrible customer service. Lady was so rude. Yelled at my husband and I for adding toppings. I will never go this establishment again. And I encourage others to not patronize a business with such lousy customer service.
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