The employees are EXTREMELY disrespectful to customers and their fellow coworkers. Multiple times I have seen employees OPENLY degrade and belittle their own coworkers for making small mistakes. They curse and yell at customers for simply not grabbing their donuts in time. Terrible staff.
Atmosphere: 1
Food: 2
Service: 1
wonder bread
There’s one employee in particular that is rude for no reason. My drink was made incorrectly. Even though she did remake it she tried to argue that it was different because it was missing a chocolate swirl. I ordered a frozen chocolate. The drink itself is supposed to b a darker brown. You’re not gonna sit there and tell me this tan drink with caramel is supposed to have chocolate in it. I know umbc students know who I’m talking about too. So much attitude for what. I try to b understanding because I’ve worked at Starbucks which is a similar environment but every interaction is like this which is actually so frustrating. Everyone else is super chill though other than that good service.
Atmosphere: 2
Food: 3
Vamshi Bonagiri
Amazing stuff, especially the signature mocha latte and matcha latte, the hash browns are also great
Atmosphere: 4
Food: 5
Service: 5
vamshi krishna
Amazing stuff, especially the signature mocha latte and matcha latte, the hash browns are also
Atmosphere: 4
Food: 5
Service: 5
Google user
Amazing stuff, especially the signature mocha latte and matcha latte, the hash browns are also great
Bryan Nguyen
I personally haven't met a rude employee thankfully. Can't blame these workers as they get paid pennies and probably get overworked. Make sure you go at non-peak hours otherwise the squeeze ain't worth it.
Rohan Salvi
This place does not accept Gift Cards… This place does not accept QR for loyalty points … Very upset about the response from the cashier ..
Azaan Khalid
I have never seen such rude customer service at a Dunkin’ Donuts ever and I have a been a previous employee at Dunkin’ Donuts therefore I know that it’s not hard to be nice or at the very minimum respectful to customers all of the staff except for the ladies in the bakery are one of the rudest people I have met I have gone there multiple times throughout the school year and every single time I have been treated disrespectfully and rudely by the staff
Charlemagne Marc
Poorly acting staff especially compared to the Starbucks on campus: lack of etiquette with customers. Employees digging into their hair and touching money with the same gloves they touch the donuts. Watery hot chocolate on multiple occasions. Everything else is standard issue
Rachel Zhang
I asked for no ice 3x to the cashier and the person making me drink put in ice. The message between the cashier and drink maker did not go through so the drink maker had to remake my drink. She seemed irritated and coughed in my drink. Extremely unprofessional, rude, and unsanitary.
I asked for a donut and they gave me a donut 10/10 couldn't ask for anything better
Alex Galetus
3 stars for food but 2 stars for service. Food was fine, just standard Dunkin at the end of the day. Service wasn’t great because they were out of half their coffee options at 9 am. When I tried to ask for something else, the cashier started to get frustrated with me even though I had no idea what they were out of. Another thing is that no matter what, there is a line inside the store. In between classes the line can go all the way to the Commons door. They’ve either been understaffed or have cashiers that aren’t really in a rush, or both. I don’t recommend going here between classes unless you want to be late
The employees are EXTREMELY disrespectful to customers and their fellow coworkers. Multiple times I have seen employees OPENLY degrade and belittle their own coworkers for making small mistakes. They curse and yell at customers for simply not grabbing their donuts in time. Terrible staff.
Atmosphere: 1
Food: 2
Service: 1
There’s one employee in particular that is rude for no reason. My drink was made incorrectly. Even though she did remake it she tried to argue that it was different because it was missing a chocolate swirl. I ordered a frozen chocolate. The drink itself is supposed to b a darker brown. You’re not gonna sit there and tell me this tan drink with caramel is supposed to have chocolate in it. I know umbc students know who I’m talking about too. So much attitude for what. I try to b understanding because I’ve worked at Starbucks which is a similar environment but every interaction is like this which is actually so frustrating. Everyone else is super chill though other than that good service.
Atmosphere: 2
Food: 3
Amazing stuff, especially the signature mocha latte and matcha latte, the hash browns are also great
Atmosphere: 4
Food: 5
Service: 5
Amazing stuff, especially the signature mocha latte and matcha latte, the hash browns are also
Atmosphere: 4
Food: 5
Service: 5
Amazing stuff, especially the signature mocha latte and matcha latte, the hash browns are also great
I personally haven't met a rude employee thankfully. Can't blame these workers as they get paid pennies and probably get overworked. Make sure you go at non-peak hours otherwise the squeeze ain't worth it.
This place does not accept Gift Cards… This place does not accept QR for loyalty points … Very upset about the response from the cashier ..
I have never seen such rude customer service at a Dunkin’ Donuts ever and I have a been a previous employee at Dunkin’ Donuts therefore I know that it’s not hard to be nice or at the very minimum respectful to customers all of the staff except for the ladies in the bakery are one of the rudest people I have met I have gone there multiple times throughout the school year and every single time I have been treated disrespectfully and rudely by the staff
Poorly acting staff especially compared to the Starbucks on campus: lack of etiquette with customers. Employees digging into their hair and touching money with the same gloves they touch the donuts. Watery hot chocolate on multiple occasions. Everything else is standard issue
I asked for no ice 3x to the cashier and the person making me drink put in ice. The message between the cashier and drink maker did not go through so the drink maker had to remake my drink. She seemed irritated and coughed in my drink. Extremely unprofessional, rude, and unsanitary.
Restaurantji Recommends
I asked for a donut and they gave me a donut 10/10 couldn't ask for anything better
3 stars for food but 2 stars for service. Food was fine, just standard Dunkin at the end of the day. Service wasn’t great because they were out of half their coffee options at 9 am. When I tried to ask for something else, the cashier started to get frustrated with me even though I had no idea what they were out of. Another thing is that no matter what, there is a line inside the store. In between classes the line can go all the way to the Commons door. They’ve either been understaffed or have cashiers that aren’t really in a rush, or both. I don’t recommend going here between classes unless you want to be late
Staff is extremely rude
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