Papa Johns Pizza
618 Edmondson Ave, Catonsville
(410) 788-7272
Recent Reviews
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Ordered from the one in Catonsville. Ordered a large pepperoni bread sticks and jalapeño bites. They delivered everything but the pizza. Called manager he seemed to not care.
The pizza was super fresh and the dough was so soft. I am not sure why this store gets bad reviews.
Atmosphere: 5
Food: 5
Service: 5
served us moldy pizza 🤢
Atmosphere: 1
Food: 1
Service: 1
I get pizza here a lot and I'll continue to. Service is reasonably good and reliable and I don't have order mistakes often at all. My only complaint is I've never had a pizza cut (sliced) all the way through the crust, no matter what days or times I order. I'm always ripping pieces apart. Honestly I'd pay more just to get my pizza sliced, lol.
I don’t like the ai
THEY NEED TO LEARN HOW TO READ AND DEAL WITH CUSTOMER’S. I WANTED MY PIZZA NOT A REFUND
Atmosphere: 1
Food: 1
Service: 1
Everyone is always friendly. But the service there is horrible. Today I placed an order online. I thought it was delivery but it was pickup. My fault, it was only a mile away no biggie. I tipped two dollars knowing dang well it was gonna be chaos. And they did NOT disappoint! I got there, there's two people in front of me. One finishing a transaction, the other waiting for a pickup like me. A man walks in and as soon as the cashier is finished with the first customer, she skips past the other and myself to help the guy. Like how did you not pay attention? She even said something to the other customer about her kid standing on a bench. Weird cuz if she paid attention that the lady was next in line, it would have never happened! I go home and called to get a two dollar tip back out of principle. It wasn't delivery. And I got serviced last for a pickup sitting in front of my face. The manager tells me she has to write my name down and do it tomorrow because it already went thru. That sounds weird. But Okay. But then she just hangs up. No reassurance. No good bye. Good lord. Icing on the cake? I finally open the boxes of food and realized the trio sauces I ordered were not in there. So I had to drive BACK to the store to retrieve them. The whole thing was chaotic and stressful. If I had a suggestion, it's be aware of everything in your store. And double check the tickets before handing an order over. The sauces came in a special box, I did not know that, but the people who work there do! They would have seen immediately it wasn't w the order and to grab one so I didn't have to waste a bunch of time and energy to get my complete order.
Atmosphere: 1
Food: 4
Service: 1
When I went to pick up my pizza , there is a mirror in front of the office , so you can see where they are boxing , your pizza. This man took my money and then went to box up my pizza.He reached inn for the papa chinese with his bare hands. He did not wash his hands after taking my money and then touching my food. He didn't even put gloves on. So now I've paid 30 some dollars for food that I will not eat.I'm going to somewhere else to order pizza where hopefully they wash their hands .... do better
Atmosphere: 1
Food: 1
Service: 1
I think here is no manager they don’t know how behavior. staff always in phone.
Atmosphere: 1
Food: 5
Service: 1
Order got cancelled because apparently the driver can't knock loud enough for any out of 5 people in this house to hear, nor can he call the number on the box.
Called the store to get it redelivered, and STILL never got my order. Called back a second time and I've been on hold long enough to pace around a good bit before leaving this review.
Food: 5
Service: 1
Restaurantji Recommends
Horrible, 2 workers there didn’t do anything, I waited over 15 minutes for my pizza it was good but not worth the wait wit
Atmosphere: 1
Food: 5
Service: 1
After wasting $40 and nearly two hours, I was delivered two large pizzas that were stone-cold and utterly disappointing. One was so hideous it could’ve starred in a horror show—calling it a pizza is generous. I gave them a second chance after a previous thin-crust fiasco I didn’t order, but this disaster makes that look like a masterpiece. Never again. I have a pic of pizza too.
Atmosphere: 1
Food: 1
Service: 1
From the moment I walked out of my car the young man that was there made me feel welcome. I didn’t ask him his name but he was very young (22yrs old) and with curly hair. He was welcoming and very sweet. He interacted with me and kept conversation the whole time. His customer service was great and I hope he never changes.
Atmosphere: 5
Food: 5
Service: 5
I was disappointed in the service of this establishment today. I have always found comfort in coming here and getting my pizza for when my friends come over. Today I called twice before going to the restaurant, the first time to ask about the policy on military discounts, and the second time to order the food. When I ordered the food via phone call I even asked the guy on the phone if they had military discounts and he said they do. When I went to pick up my pizzas at PJs, I was not greeted very nicely. I asked if they had any military discounts and the lady acted as if I was insulting her. She was rude and told me they did not have any military discounts, then proceeded to ask someone in the back, I’m assuming it was the manager but he also said they had no discount. This discouraged me, I still took my pizzas but was very disheartened on how everything went down, I did not feel welcome or wanted in there, nor did I feel appreciated. I will sadly not be returning. And I will be telling all of my buddies not to go to this evil establishment, I can vouch for them being liars and not good pizzas makers.
Atmosphere: 1
Food: 3
Service: 1
Nasty Employees they don't wear gloves at all it's Disgusting. The white guy have cuts on his hand. I'm calling the health department.
Service: 1
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