Sorrento's West

Cashier walking around cursing and screaming behind the register at her own teammates over a misunderstanding while grabbing tea off the counter with managers watching and customers in lobby. Chick has nasty attitude and doesn’t even have the sense to shut up. Management clearly is desperate for staff and just hired anybody. Been a customer for 22 years. Who literally allows an employee to start a fight with their co worker in front of a store full of customers and doesn’t fire her?

Atmosphere: 1

Food: 5

Service: 1

I WENT IN TO GET A COUPLE OF THINGS...THEY LOST MY MONEY WHEN I ASK IF THEY HAD A SEPERATE FRYER TO COOK SEAFOODS AND A SEPERATE ONE FOR THE CHICKEN AND FRENCH FRIES I'M ALLERGIC TO SEAFOOD? THEY SAID NO AND RESPONDED THE OIL IS FRESH, IT WAS JUST CHANGED!!
I'M ALLERGIC TO SEAFOOD, EVEN FOOD COOK IN SAME OIL WITH SEAFOOD AFFECTS ME. THIS RESTAURANT COOKS EVERYTHING IN THE SAME OIL!!

Atmosphere: 2

Food: 1

Service: 4

Best cheesesteak close to home. Try the combo good price for what you get

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak, Slice of Pizza, Cold Cut

Large pepperoni pizza with extra cheese. Was the driest pizza i ever had. Never a ordering pizza again. Sandwiches are 🔥.

Atmosphere: 4

Food: 1

Service: 4

Haven’t been here in over 20 years. Thoroughly enjoyed my pizza and cheeseburger sub. Thank you for not missing a beat and keeping the same nostalgic.

Food: 5

The pizza was great but the cashier that rang up the order was extremely rude. She was trying to give me cold pizza. She didn’t even try to warm it up . I won’t ever come back , this place not like it use to be . Nobody in there was pleasant.Also no condiments out . You have to ask for everything even napkins ,

Atmosphere: 1

Food: 4

Service: 1

We went last night to order pizza and french fries, While we waited, my son and husband played on the free arcade games. We left, and my husband had forgotten his phone. When we realized hours later, I called the Restaurant and the manager not only found my husband’s phone, but when I came to pick it up refused a tip as a thank you. She was incredibly gracious. This is the kind of place that families can feel safe going to, that as a customer, you know that you are being taken care of by genuinely kind people, and I cannot wait to go back and give them more of our business.
The food was good too

Atmosphere: 5

Food: 5

Service: 5

Excellent food

Atmosphere: 5

Food: 5

Service: 5

I was really disappointed with my visit here. I ordered the crab egg roll, which was supposed to have lump crab meat, but it was mostly bread filler and had a pungent, foul odor like the crab had gone bad. After one bite, my stomach started hurting, and I had to throw it away — which I hate because it feels like a waste of money.

We also ordered a large cheese pizza and had to wait over 30 minutes for it. It came out tasting pretty underwhelming and not at all like I remembered from coming here in the past. I grew up enjoying dining here as a child, so it’s really sad to see how much the vibe and quality have changed.

The only thing I actually liked was the peach drink — it still tastes just as good as I remember.

Atmosphere: 2

Food: 1

Service: 2

Pizza good but these people forget things and not handling business right should nvr run outta pizza always waiting on something here waste whole lunch break waiting on two slices

Awesome local place for subs or pizza. Try the eggrolls, they are creative and tasty

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak

We ordered online a pizza with chicken and sausage. They said it would take 20 minutes so we waited 20 minutes and then got there. When we arrived we told them our order name and paid for the food. We waited over 15 minutes and I figured maybe they didn't start making it yet so no big deal. The lady that we made the transaction with then clocked out because it was the end of her shift so I went to the counter to ask about the order. The next lady looked behind her, grabbed our order and handed it to us. So we ordered online to save time, ended up waiting another 15 minutes. Again no big deal I guess. We get home and the pizza was sausage andd onion. Ordered online to save time, ended up wasting time because an employee decided her work was done because she was about to clock out only to get the wrong order. Thank you Sorrento's for wasting our time and money, we will not be returning. Little Caesars has better service than you and there pizza is 90% bread.
UPDATE: the pizza wasn't cut all the way either.

Atmosphere: 2

Food: 3

Service: 1

Just like family!! Food is delicious 😋

Atmosphere: 5

Food: 5

Service: 5

Amazing experience and the staff is extremely friendly and the pizza is worth more the the 9.99 you pay for a 16 inch pizza.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesesteak, Slice of Pizza

My local go-to. They do pizza right

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheesesteak