food is fine (if you even get it), service is genuinely unbelievable in how bad it is. most of the time, there isn't anyone at the front, meaning you can only order on the kiosks and it can take upwards of 10 minutes to actually talk to an employee. they took 30 minutes to make a relatively small (<$30 order for 3 people) order, then came up to say that they had run out of something in the order. not that bad by itself, I asked for a supreme taco to replace it, but when I got my order, there wasn't anything there in the first place, no replacement. the service here is horrendous, don't bother going here if you aren't going through the drive-thru, or if you don't mind getting 2/3 of your meal
Atmosphere: 1
Food: 4
Service: 1
Regina Thomas
I stopped @ Taco Bell after 8 PM on Thursday, 8/21/25, for my husband. I must say two ladies that was working that night, was very professional, kind, greeted us with a smile. The drive thru @ Taco Bell was very busy that night. Please accept my apologies and I did not get the ladies name that night. She was nice, kind, and even said thank you and have a great night. Come again. Excellent customer service was given.
Atmosphere: 5
Food: 5
Service: 5
Alecia Barton
Very friendly crew and very fast service
Atmosphere: 5
Food: 5
Service: 5
Meagan Nye
This Taco Bell location is so much nicer than the surrounding ones. I go out of my way to visit this location if possible. The staff is always friendly and food is always hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Mr. Chaney
This is the second time I have shown up before the website says you’re closed and the person on the intercom tells me they are done for the night. Your website says 1 o’clock it’s 1240 And you guys are apparently closed
That’s not ideal for a person that works late shift and thinks they’re gonna be able to drive through and get food
Atmosphere: 3
Food: 5
Service: 3
Joshua Kiprono
Great people beyond excellent. Extremely high quality service.
Atmosphere: 5
Food: 5
Service: 5
Yosei Arakawa
They are super nice and welcoming and great food. Went far beyond expectations. Thank you Taco Bell.
Atmosphere: 5
Food: 5
Service: 5
robin Robinette-Powell
Always friendly. Glad we have this option in Centreville. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
William Crook
There slow
Atmosphere: 4
Food: 2
Service: 1
Daniel Flint
Great location. Mobile orders are always quick and accurate in my experience. Friendly staff work hard to give you a great Taco Bell experience and that’s all that really matters.
Horrible experience today! I placed a mobile order pick up order for 12:30 pick up, I arrived at the store at 12:34 waited for fifteen minutes before anyone acknowledged me the they said my food was ready a while ago and handed me a bag of cold food that was made at 11 when I placed the order (this is not the first time this has have so I screenshotted my order to day with the pickup Time on it) they were understaffed but that doesn’t make up for two managers completely refusing to give me a refund make my food or even speak with me, I asked for a number to contact someone higher up then them multiple times and they blantey ignored me the entire time I was there and did not try to resolve anything the 40 mins I was there. Completely disrespectful and unprofessional. I have worked in fast food many times and have never dealt with a company so unprofessional. I still have not had a resolution from last week for almost the same thing with out the disrespect)
Atmosphere: 1
Food: 1
Service: 1
Edward Ragsdale
THEY DONT SERVE
Atmosphere: 1
Food: 1
Service: 1
Aaliyah Robinson
The food was good but it takes them super long to deliver….I wonder if they r short staffed but I waited for like 5-10 minutes for my food
Taco shells broken. Only has order kiosks, and staff just stood there staring at us then finaly realized we ordered. Slushy is not full. Hot food is not completely hot. A couple of tacos pretty much just shell. No one expects Taco Bell to be amazing, but it should at least be taco bell quality.
Atmosphere: 2
Food: 1
Service: 1
Kyle O'Donnell
This TBell knocks it out of the park. They can handle in person, drive through, breakfast, and mobile order, both standard menu items and customized. I felt compelled to give a 5 star after the night crew was exceptionally pleasant and kind. I felt like they had a good vibe going on and were good people. They even do breakfast well. When I did a dine in, the girl asked me if the coffee was the way I wanted it. Super nice. Very Centreville and Eastern Shore. I’ll keep coming back.
food is fine (if you even get it), service is genuinely unbelievable in how bad it is. most of the time, there isn't anyone at the front, meaning you can only order on the kiosks and it can take upwards of 10 minutes to actually talk to an employee. they took 30 minutes to make a relatively small (<$30 order for 3 people) order, then came up to say that they had run out of something in the order. not that bad by itself, I asked for a supreme taco to replace it, but when I got my order, there wasn't anything there in the first place, no replacement. the service here is horrendous, don't bother going here if you aren't going through the drive-thru, or if you don't mind getting 2/3 of your meal
Atmosphere: 1
Food: 4
Service: 1
I stopped @ Taco Bell after 8 PM on Thursday, 8/21/25, for my husband. I must say two ladies that was working that night, was very professional, kind, greeted us with a smile. The drive thru @ Taco Bell was very busy that night. Please accept my apologies and I did not get the ladies name that night. She was nice, kind, and even said thank you and have a great night. Come again. Excellent customer service was given.
Atmosphere: 5
Food: 5
Service: 5
Very friendly crew and very fast service
Atmosphere: 5
Food: 5
Service: 5
This Taco Bell location is so much nicer than the surrounding ones. I go out of my way to visit this location if possible. The staff is always friendly and food is always hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
This is the second time I have shown up before the website says you’re closed and the person on the intercom tells me they are done for the night. Your website says 1 o’clock it’s 1240 And you guys are apparently closed
That’s not ideal for a person that works late shift and thinks they’re gonna be able to drive through and get food
Atmosphere: 3
Food: 5
Service: 3
Great people beyond excellent. Extremely high quality service.
Atmosphere: 5
Food: 5
Service: 5
They are super nice and welcoming and great food. Went far beyond expectations. Thank you Taco Bell.
Atmosphere: 5
Food: 5
Service: 5
Always friendly. Glad we have this option in Centreville. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
There slow
Atmosphere: 4
Food: 2
Service: 1
Great location. Mobile orders are always quick and accurate in my experience. Friendly staff work hard to give you a great Taco Bell experience and that’s all that really matters.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nacho Cheese Doritos Locos Tacos Supreme, Cantina Chicken Quesadilla, Spicy Potato Soft Taco
Restaurantji Recommends
Horrible experience today! I placed a mobile order pick up order for 12:30 pick up, I arrived at the store at 12:34 waited for fifteen minutes before anyone acknowledged me the they said my food was ready a while ago and handed me a bag of cold food that was made at 11 when I placed the order (this is not the first time this has have so I screenshotted my order to day with the pickup Time on it) they were understaffed but that doesn’t make up for two managers completely refusing to give me a refund make my food or even speak with me, I asked for a number to contact someone higher up then them multiple times and they blantey ignored me the entire time I was there and did not try to resolve anything the 40 mins I was there. Completely disrespectful and unprofessional. I have worked in fast food many times and have never dealt with a company so unprofessional. I still have not had a resolution from last week for almost the same thing with out the disrespect)
Atmosphere: 1
Food: 1
Service: 1
THEY DONT SERVE
Atmosphere: 1
Food: 1
Service: 1
The food was good but it takes them super long to deliver….I wonder if they r short staffed but I waited for like 5-10 minutes for my food
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: 3 Doritos Locos Tacos Combo, Taco Party Pack, Nacho Cheese Doritos Locos Tacos Supreme
Taco shells broken. Only has order kiosks, and staff just stood there staring at us then finaly realized we ordered. Slushy is not full. Hot food is not completely hot. A couple of tacos pretty much just shell. No one expects Taco Bell to be amazing, but it should at least be taco bell quality.
Atmosphere: 2
Food: 1
Service: 1
This TBell knocks it out of the park. They can handle in person, drive through, breakfast, and mobile order, both standard menu items and customized. I felt compelled to give a 5 star after the night crew was exceptionally pleasant and kind. I felt like they had a good vibe going on and were good people. They even do breakfast well. When I did a dine in, the girl asked me if the coffee was the way I wanted it. Super nice. Very Centreville and Eastern Shore. I’ll keep coming back.
Atmosphere: 5
Food: 5
Service: 5
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