First, I'd like to say that dd has always been a favorite since I was a kid in Catonsville, MD.Over the years it's likely I've spent enough money at the various locals up & down the Eastern seaboard to have owned one by now..:-)Lately there seems to be a trend with different locations that the customer is not the most important in keeping a business like dd going? To some extent, it's how the employees treat the customer that greatly contributes to the success or failure of a business. But, if a customer is treated poorly then there's a problem!If the owner is reading this plz understand this is not meant to tear down this particular store. Simply want to bring to your attention things that will cause me not to solicit your store on High St. again.This past Saturday in Chestertown was the open market, which happens every Saturday. 100's, perhaps a 1000 or more visit the area for this event.DD is just 1 of several places to get coffee & goodies to make your visit enjoyable & memorable.I decided to get my usual Med. Darkroast coffee & a Sourdough Breakfast Sandwich (toasted dark).Now, over the past few years I've enjoyed this breakfast or lunch quite a bit.I always ask for it (toasted dark). A simple request that few get right..no idea why?The girl that was prepping sandwiches at this location seemed to cop an attitude & decided to dry the sandwich to the point of no longer being toast, but rather, large croutons. The 2 round eggs were placed N/S on the sandwich, rather than E/W to flow with the elongated bread, with my 2 very small pieces of bacon & something that resembled a piece of cheese.Rather than create a scene I managed to go ahead & crunch through it. (Worst yet)I must say though, this girl took the award for "don't ever come in here again & tell me how to make a sandwich".Well, mission accomplished!My business with that store has ceased going forward. I will take my business elsewhere from here out.As a business owner myself & being a professional customer service person this should be addressed & this girl helped to understand the proper method for handling any special requests & how not to tick someone off & lose businessKim
Nick T
Very clean inside
NWP (Eliot Bamford)
Nice staff with a regular Dunkin menu which is okay. The best part about it is their antique sign. It can get a little busy during the morning rush and on Saturday when the farmers market happens but The staff are really nice ( and a bit overworked) it is little strange that closes at 2:00 p.m. though
Tuscan Sunflower
Gathered with my sister and a friend after some shopping. We each ordered a donut and a regular coffee, iced toasted almond coffee, and chai tea. Everyone enjoyed their beverages. The young man working was a delight, so friendly and helpful.
Joshua Whiteley
Clean, friendly, efficient. Will return
kendall stevens
Employees are very rude if you tell them they messed your order up. Not nice people
Crystal Jimenez
Disappointed that they didn’t have frappes or coconut or butter crunch donuts. Might as well not have any if don’t have coconut
ghk
I recently purchased a Chai Tea hear in Chestertown, at both places. I don't know what happened but the Chai tea smelled weird and tasted weird. I had to throw it away. They used to be good. What happened.
J. Palaba Nitsch
New clean Building! Friendly, attentive staff! Consistent Dunkin products! Drive through appears to be designed by a drunk! Seriously it's like someone's ode to a slip -n- slide, but all concrete.
Megan Blyman
Slow, waited in a line of 4 people for over 15 min, didn't get what I ordered.
Such a quaint little town. I Iove this dunkin donuts
David Brown
I had a very large order that I placed via the DD app. (6 sandwiches, 2 dozen donuts, various drinks). When I arrived to pick it up, the order was ready, hot and completely correct.
Julianna Hedberg
Friendly staff, great products. Love their dark roast hot coffees! If you haven't tried the maple glazed bacon, you're really missing out.
First, I'd like to say that dd has always been a favorite since I was a kid in Catonsville, MD.Over the years it's likely I've spent enough money at the various locals up & down the Eastern seaboard to have owned one by now..:-)Lately there seems to be a trend with different locations that the customer is not the most important in keeping a business like dd going? To some extent, it's how the employees treat the customer that greatly contributes to the success or failure of a business. But, if a customer is treated poorly then there's a problem!If the owner is reading this plz understand this is not meant to tear down this particular store. Simply want to bring to your attention things that will cause me not to solicit your store on High St. again.This past Saturday in Chestertown was the open market, which happens every Saturday. 100's, perhaps a 1000 or more visit the area for this event.DD is just 1 of several places to get coffee & goodies to make your visit enjoyable & memorable.I decided to get my usual Med. Darkroast coffee & a Sourdough Breakfast Sandwich (toasted dark).Now, over the past few years I've enjoyed this breakfast or lunch quite a bit.I always ask for it (toasted dark). A simple request that few get right..no idea why?The girl that was prepping sandwiches at this location seemed to cop an attitude & decided to dry the sandwich to the point of no longer being toast, but rather, large croutons. The 2 round eggs were placed N/S on the sandwich, rather than E/W to flow with the elongated bread, with my 2 very small pieces of bacon & something that resembled a piece of cheese.Rather than create a scene I managed to go ahead & crunch through it. (Worst yet)I must say though, this girl took the award for "don't ever come in here again & tell me how to make a sandwich".Well, mission accomplished!My business with that store has ceased going forward. I will take my business elsewhere from here out.As a business owner myself & being a professional customer service person this should be addressed & this girl helped to understand the proper method for handling any special requests & how not to tick someone off & lose businessKim
Very clean inside
Nice staff with a regular Dunkin menu which is okay. The best part about it is their antique sign. It can get a little busy during the morning rush and on Saturday when the farmers market happens but The staff are really nice ( and a bit overworked) it is little strange that closes at 2:00 p.m. though
Gathered with my sister and a friend after some shopping. We each ordered a donut and a regular coffee, iced toasted almond coffee, and chai tea. Everyone enjoyed their beverages. The young man working was a delight, so friendly and helpful.
Clean, friendly, efficient. Will return
Employees are very rude if you tell them they messed your order up. Not nice people
Disappointed that they didn’t have frappes or coconut or butter crunch donuts. Might as well not have any if don’t have coconut
I recently purchased a Chai Tea hear in Chestertown, at both places. I don't know what happened but the Chai tea smelled weird and tasted weird. I had to throw it away. They used to be good. What happened.
New clean Building! Friendly, attentive staff! Consistent Dunkin products! Drive through appears to be designed by a drunk! Seriously it's like someone's ode to a slip -n- slide, but all concrete.
Slow, waited in a line of 4 people for over 15 min, didn't get what I ordered.
Restaurantji Recommends
Such a quaint little town. I Iove this dunkin donuts
I had a very large order that I placed via the DD app. (6 sandwiches, 2 dozen donuts, various drinks). When I arrived to pick it up, the order was ready, hot and completely correct.
Friendly staff, great products. Love their dark roast hot coffees! If you haven't tried the maple glazed bacon, you're really missing out.
Fresh decaf ♥️♥️♥️
Very friendly and helpful coffee is great
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