If I can give them zero stars I would. This establishment is dishonest, rude, and condescending. My husband and I placed two separate orders through the app. Mine had 12 counts of chocolate chip cookies. The pick up time noted in the app and in my email receipt said 1:10pm, however, when my husband and kids arrived to pick up the order they were told to wait. Apparently, they hadn't even started on our orders. There was a middle age woman and a young man working behind the counter. They were rude and disrespectful towards my husband. When my husband asked when the orders would be ready the young man rudely told my husband to wait. No time estimate was given, just wait. Additionally, my husband and daughter told the lady that there were cookies as part of the order. She told them she did not see it in the order, she did not even show them what she saw on her order form to confirm. I had to drive back to the restaurant to tell them there were cookies. The lady continued to proclaimed there were no cookies, then she lied and said she looked at my husband's order and not mine. My husband and daughter called her out and said they clearly told her there were two orders and the order under my name has the cookies. The lady was very disrespectful, rude, and condescending. We will never give them our business again. Lying to the customers, cheating them of items on their orders that they paid for already, and behaving in a rude, disrespectful, condescending manner is unacceptable.
Service: 1
Nicole Zhang
This place is so stingy on ingredients... I ordered online and they gave me basically a loaf of bread.
Atmosphere: 4
Food: 3
Service: 2
Shannon D
We went in the other day, ordered meals and then asked for a cup for water. They did not have any water cups and indicated we couldn’t have a normal cup for water or even a soup cup for water as they count everything. I think it’s a requirement in establishments to provide water cups for paying patrons. Additionally, they closed the bathroom just before nine and then closed the “dining room” at 9:10 so they could clean. The sign clearly said they were open until 9:30, so this was also disappointing. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Shannon Donley
We went in the other day, ordered meals and then asked for a cup for water. They did not have any water cups and indicated we couldn’t have a normal cup for water or even a soup cup for water as they count everything. I think it’s a requirement in establishments to provide water cups for paying patrons. Additionally, they closed the bathroom just before nine and then closed the “dining room” at 9:10 so they could clean. The sign clearly said they were open until 9:30, so this was also disappointing. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Aliia K.
Bad service it’s the closest subway to my house so i have to go there often and every time I went there was always a mistake in my order. Earlier today I went and there were two teenagers working there who were seemingly laughing and making fun at me after everything I said. That wasn’t the main issue they constantly made mistakes in my order and couldn’t even apologise after adding something into my sandwiches that I didn’t ask for. First minute I walked in they asked me what type of bread I wanted, and the first thing I said to them was the bread I wanted and nothing else, at first I couldn’t see but they gave me the complete opposite bread than what I asked. And after adding another ingredient into my sandwich that I didn’t ask for. When I corrected them after they already added the wrong thing in they looked at each other and started to laugh at me. They couldn’t even apologise for them adding the wrong ingredient into my sandwich. And there was also no one else inside the lobby other than me so there was almost no noise other than the slight wind outside. This is again not the first time employees have messed up my order and couldn’t even apologise for it. What made me annoyed this time was their constant laughter at me when they were the one who made the mistake. Because I didn’t wanna cause a scene I didn’t tell them of their mistake with the bread but it really annoyed me because of that mistake and many others I couldn’t even enjoy my sandwich anymore especially after their ridicule of me.
Atmosphere: 1
Food: 2
Service: 1
Semone D.
I visited this location for a lunchtime sub and I politely asked the server to add more spinach to my sandwich. The server literally picked up one piece of spinach and said "what else would you like". Again, I asked to server to please add more spinach to the sub and again she only added one piece of spinach to the sandwich. If I had to pay extra for the spinach, I would of gladly paid. I am not expecting anything for free. I have never been treated this way at any subway location. The staff is rude, dismissive, and racist to non Hispanic customers. The same server offered a Latino customer in front of me free soups! Stay away from this subway location if you like to be treated with decency and respect. Please be aware I only gave this location one star because I had to submit this review.
Capital Sky Eye Media
Clean dining room and friendly service. They make good subs.Vegetarian options: Plenty of on menu and custom vegetarian optionsDietary restrictions: Subway will customize ingredients and condiments to suit your needsParking: Adequate on property parking for several businesses. Only one ADA spaceKid-friendliness: Good for kidsWheelchair accessibility: Easily accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara, Subway Club
Anna Maria
Honestly confused and saddened by my most recent visit here. I ordered a 12-inch sub with chicken, but asked them to only put chicken on one half. No, NOT because I wanted two sandwiches; I wanted to split the sandwich in half, one half for today and one for tomorrow, and I had a different plan for my protein intake the next day so I wanted to save the second half without chicken for that. At the checkout my total was higher than usual so I POLITELY asked if I was being charged for one 12-inch or two 6-inches (which would be more expensive). The young lady said that she was charging me for two 6-inch sandwiches, one with chicken and one “Veggie Delight”. Like, just because I didn’t want chicken on one side, that meant I was trying to “scam” them and get two sandwiches for the price of one? No. The young lady and the older lady started to get annoyed with me when I again POLITELY explained that the sandwich was for me alone, I just didn’t want that much chicken. That’s literally all I said. As I stood there confused about what the issue was, without saying anything to me she then charged me for one chicken 12-inch sub and walked away. Literally walked away and threw my sandwich on the counter as I was putting my credit card in, and her and the older lady started talking in Spanish like clearly ABOUT ME. I finished paying and POLITELY asked for a receipt, she came up to the counter and threw my receipt at me, and I left without saying anything. I didn’t care that they were charging me for two sandwiches, I was just confused and asked a simple question. I wasn’t rude or anything throughout this whole interaction cause I work in customer service too, but cmon, there was no reason to be rude or annoyed with me and bring this hostile attitude into a normal interaction. I would understand if they had a bad day or whatever, but there’s no reason to be petty and rude to a random nice customer. From the other reviews I can tell this is a common problem at this Subway. Just go to the one on Snowden Farm Pkwy, next to Harris Teeter -way better service and food quality.
Atmosphere: 1
Food: 3
Service: 1
Sandra Lizarraga
Just a heads up for today, my mom and I order two foot long sandwiches toasted. We got the order and headed home. However, underneath one of the foot long sandwiches there was a large purple piece of something, when I grabbed it I realized it was a piece of glass that had been wrapped with the sandwich. We immediately took the sandwiches back to the store to let them know about what we had found and just to cancel the order because I didn’t feel comfortable getting a new sandwich made if something broke near the ingredients. However, the lady at the front with younger girl immediately denied that they had anything to do with the glass. The older lady got very offensive and did not even want to look at the sandwich or the picture I had taken. She kept stating that they have no glass in the building so it is imposible for that glass to be theirs. Then she proceeded to ignore us and just grab the ticket order and start making the sandwiches again. I told her to stop because we did not want the order to be remade of the sandwiches. Specially since she didn’t seem to care about the fact that a large piece of glass had been wrapped with the sandwich, which is very dangerous. We left the store with a receipt of the canceled order but I didn’t feel comfortable of just leaving this problem like this. Finding glass on a food item is extremely dangerous and should be considered a serious issue. The lack of interest from the subway ladies to the problem left me concerned because they did not even start looking from where this glass could have come from. Even if nothing was broken in their shift the least they could have done would be to check the bread or other ingredients used in the order just to ensure there is more hidden glass anywhere. Unfortunately, we had a very unpleasant experience with this subway because of their attitude towards our concerns and no longer feel comfortable consuming from them. So for today, anyone who goes to this subway be careful with your order and double check that there are no foreign object in it.I hope this doesn’t happen to anyone else.
Atmosphere: 1
Food: 1
Service: 1
Sean Donnelly
Lady that served my food was fast and the cleanest subway I ve been
Store should be open and it's 8:10. So from previous reviews it seems I should steer clear from this location.
Munira Ali
Horrible service. Very rude and disrespectful behavior from the employees. Kids asked very respectfully about the order and the employees responded very rudely and told us to "go somewhere else" when I asked them to be respectfully to the kids
roshell curry
I asked the lady if she could please change her gloves after making someone else sandwich because I didn’t eat pork and if she could not cut my sandwich with the same knife that she use on their sandwich and she told me no I even told her she can watch the knife if she didn’t have another and she got a attitude and grabbed a knife from a different area and was tossing things around like she didn’t want to make my food so I decided to leave was not a fun experience I have a food allergy and just want to clean gloves and a clean knife to make my food
Huda Mistry
The Hispanic person at the counter was racist. I was there with my family. Order 3 subs, a bottle of ginger ale and a fountain drink. While I was eating I felt thirsty and asked for a glass of water and he was like if you want water, you pay for it. Who says that to a pregnant lady!!! I was shocked and wouldn’t recommend this place to anyone.
Saxon Jacob Palle
Worst customer service.Worstttttt I never had this experience.I just told the person who is preparing food to smile and they me to leave the store!!! SERIOUSLY!!!It’s better u take care of that guy Manager or else your business going to be in trouble.I don’t really know his name but he was so RUDE.
If I can give them zero stars I would. This establishment is dishonest, rude, and condescending. My husband and I placed two separate orders through the app. Mine had 12 counts of chocolate chip cookies. The pick up time noted in the app and in my email receipt said 1:10pm, however, when my husband and kids arrived to pick up the order they were told to wait. Apparently, they hadn't even started on our orders. There was a middle age woman and a young man working behind the counter. They were rude and disrespectful towards my husband. When my husband asked when the orders would be ready the young man rudely told my husband to wait. No time estimate was given, just wait. Additionally, my husband and daughter told the lady that there were cookies as part of the order. She told them she did not see it in the order, she did not even show them what she saw on her order form to confirm. I had to drive back to the restaurant to tell them there were cookies. The lady continued to proclaimed there were no cookies, then she lied and said she looked at my husband's order and not mine. My husband and daughter called her out and said they clearly told her there were two orders and the order under my name has the cookies. The lady was very disrespectful, rude, and condescending. We will never give them our business again. Lying to the customers, cheating them of items on their orders that they paid for already, and behaving in a rude, disrespectful, condescending manner is unacceptable.
Service: 1
This place is so stingy on ingredients... I ordered online and they gave me basically a loaf of bread.
Atmosphere: 4
Food: 3
Service: 2
We went in the other day, ordered meals and then asked for a cup for water. They did not have any water cups and indicated we couldn’t have a normal cup for water or even a soup cup for water as they count everything. I think it’s a requirement in establishments to provide water cups for paying patrons. Additionally, they closed the bathroom just before nine and then closed the “dining room” at 9:10 so they could clean. The sign clearly said they were open until 9:30, so this was also disappointing. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
We went in the other day, ordered meals and then asked for a cup for water. They did not have any water cups and indicated we couldn’t have a normal cup for water or even a soup cup for water as they count everything. I think it’s a requirement in establishments to provide water cups for paying patrons. Additionally, they closed the bathroom just before nine and then closed the “dining room” at 9:10 so they could clean. The sign clearly said they were open until 9:30, so this was also disappointing. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Bad service it’s the closest subway to my house so i have to go there often and every time I went there was always a mistake in my order. Earlier today I went and there were two teenagers working there who were seemingly laughing and making fun at me after everything I said. That wasn’t the main issue they constantly made mistakes in my order and couldn’t even apologise after adding something into my sandwiches that I didn’t ask for. First minute I walked in they asked me what type of bread I wanted, and the first thing I said to them was the bread I wanted and nothing else, at first I couldn’t see but they gave me the complete opposite bread than what I asked. And after adding another ingredient into my sandwich that I didn’t ask for. When I corrected them after they already added the wrong thing in they looked at each other and started to laugh at me. They couldn’t even apologise for them adding the wrong ingredient into my sandwich. And there was also no one else inside the lobby other than me so there was almost no noise other than the slight wind outside. This is again not the first time employees have messed up my order and couldn’t even apologise for it. What made me annoyed this time was their constant laughter at me when they were the one who made the mistake. Because I didn’t wanna cause a scene I didn’t tell them of their mistake with the bread but it really annoyed me because of that mistake and many others I couldn’t even enjoy my sandwich anymore especially after their ridicule of me.
Atmosphere: 1
Food: 2
Service: 1
I visited this location for a lunchtime sub and I politely asked the server to add more spinach to my sandwich. The server literally picked up one piece of spinach and said "what else would you like". Again, I asked to server to please add more spinach to the sub and again she only added one piece of spinach to the sandwich. If I had to pay extra for the spinach, I would of gladly paid. I am not expecting anything for free. I have never been treated this way at any subway location. The staff is rude, dismissive, and racist to non Hispanic customers. The same server offered a Latino customer in front of me free soups! Stay away from this subway location if you like to be treated with decency and respect. Please be aware I only gave this location one star because I had to submit this review.
Clean dining room and friendly service. They make good subs.Vegetarian options: Plenty of on menu and custom vegetarian optionsDietary restrictions: Subway will customize ingredients and condiments to suit your needsParking: Adequate on property parking for several businesses. Only one ADA spaceKid-friendliness: Good for kidsWheelchair accessibility: Easily accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara, Subway Club
Honestly confused and saddened by my most recent visit here. I ordered a 12-inch sub with chicken, but asked them to only put chicken on one half. No, NOT because I wanted two sandwiches; I wanted to split the sandwich in half, one half for today and one for tomorrow, and I had a different plan for my protein intake the next day so I wanted to save the second half without chicken for that. At the checkout my total was higher than usual so I POLITELY asked if I was being charged for one 12-inch or two 6-inches (which would be more expensive). The young lady said that she was charging me for two 6-inch sandwiches, one with chicken and one “Veggie Delight”. Like, just because I didn’t want chicken on one side, that meant I was trying to “scam” them and get two sandwiches for the price of one? No. The young lady and the older lady started to get annoyed with me when I again POLITELY explained that the sandwich was for me alone, I just didn’t want that much chicken. That’s literally all I said. As I stood there confused about what the issue was, without saying anything to me she then charged me for one chicken 12-inch sub and walked away. Literally walked away and threw my sandwich on the counter as I was putting my credit card in, and her and the older lady started talking in Spanish like clearly ABOUT ME. I finished paying and POLITELY asked for a receipt, she came up to the counter and threw my receipt at me, and I left without saying anything. I didn’t care that they were charging me for two sandwiches, I was just confused and asked a simple question. I wasn’t rude or anything throughout this whole interaction cause I work in customer service too, but cmon, there was no reason to be rude or annoyed with me and bring this hostile attitude into a normal interaction. I would understand if they had a bad day or whatever, but there’s no reason to be petty and rude to a random nice customer. From the other reviews I can tell this is a common problem at this Subway. Just go to the one on Snowden Farm Pkwy, next to Harris Teeter -way better service and food quality.
Atmosphere: 1
Food: 3
Service: 1
Just a heads up for today, my mom and I order two foot long sandwiches toasted. We got the order and headed home. However, underneath one of the foot long sandwiches there was a large purple piece of something, when I grabbed it I realized it was a piece of glass that had been wrapped with the sandwich. We immediately took the sandwiches back to the store to let them know about what we had found and just to cancel the order because I didn’t feel comfortable getting a new sandwich made if something broke near the ingredients. However, the lady at the front with younger girl immediately denied that they had anything to do with the glass. The older lady got very offensive and did not even want to look at the sandwich or the picture I had taken. She kept stating that they have no glass in the building so it is imposible for that glass to be theirs. Then she proceeded to ignore us and just grab the ticket order and start making the sandwiches again. I told her to stop because we did not want the order to be remade of the sandwiches. Specially since she didn’t seem to care about the fact that a large piece of glass had been wrapped with the sandwich, which is very dangerous. We left the store with a receipt of the canceled order but I didn’t feel comfortable of just leaving this problem like this. Finding glass on a food item is extremely dangerous and should be considered a serious issue. The lack of interest from the subway ladies to the problem left me concerned because they did not even start looking from where this glass could have come from. Even if nothing was broken in their shift the least they could have done would be to check the bread or other ingredients used in the order just to ensure there is more hidden glass anywhere. Unfortunately, we had a very unpleasant experience with this subway because of their attitude towards our concerns and no longer feel comfortable consuming from them. So for today, anyone who goes to this subway be careful with your order and double check that there are no foreign object in it.I hope this doesn’t happen to anyone else.
Atmosphere: 1
Food: 1
Service: 1
Lady that served my food was fast and the cleanest subway I ve been
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Store should be open and it's 8:10. So from previous reviews it seems I should steer clear from this location.
Horrible service. Very rude and disrespectful behavior from the employees. Kids asked very respectfully about the order and the employees responded very rudely and told us to "go somewhere else" when I asked them to be respectfully to the kids
I asked the lady if she could please change her gloves after making someone else sandwich because I didn’t eat pork and if she could not cut my sandwich with the same knife that she use on their sandwich and she told me no I even told her she can watch the knife if she didn’t have another and she got a attitude and grabbed a knife from a different area and was tossing things around like she didn’t want to make my food so I decided to leave was not a fun experience I have a food allergy and just want to clean gloves and a clean knife to make my food
The Hispanic person at the counter was racist. I was there with my family. Order 3 subs, a bottle of ginger ale and a fountain drink. While I was eating I felt thirsty and asked for a glass of water and he was like if you want water, you pay for it. Who says that to a pregnant lady!!! I was shocked and wouldn’t recommend this place to anyone.
Worst customer service.Worstttttt I never had this experience.I just told the person who is preparing food to smile and they me to leave the store!!! SERIOUSLY!!!It’s better u take care of that guy Manager or else your business going to be in trouble.I don’t really know his name but he was so RUDE.