drive thru experience: used promo for large fries, large coke, double cheeseburger and a mcchicken *the price should've been $6.68 before taxes. confirmed my order. swiped my card, looked at the receipt, instead of a mcchicken they mistakenly put med diet coke. which was $7.17 before taxes. staff was rude for it being their mistake; not even apologetic. manager on duty definitely rode the short bus as I explained that I was not charged the correct amount. and proceeded to tell me that the mcdouble is not part of the buy one get one for a $1. for which I also agreed because I ordered a DOUBLE CHEESBURGER... but I digress.. after hearing her response, I gave up and didn't believe she was intellectually capable of handling the situation as a Manager on duty. Essentially I paid more than I had to, and was trying to explain it to the staff but was disrespected and treated like it was my fault. NEVER COMING BACK and WOULD'NT RECOMMEND THIS MCDONALDS LOCATION, whoever I spoke to needs reeducation on basic customer service and POS training as I'm sure there was a way to handle my order without the hassle; there's a language barrier at the drive-thru which is fine but if you're an English speaker and have an issue with an order you're SOL. Until you get the unqualified manager who believes you're the problem and then your double SOL.
Atmosphere: 1
Food: 1
Service: 1
Rachel Kenshalo
I stopped here on the way home to Delaware the morning after a New Year’s Eve party, where I mainly consumed raw oysters, espresso martinis, and tequila shots.
With my bowels protesting last night’s decisions, I pulled over at McDonalds and sought relief.
What a delight! Not only was the bathroom spotless, it has those European doors that close all the way, leaving no visible cracks. Also, any embarrassing noises were drowned out by the smooth crooning of Rod Stewart piped in from the main dining room.
If you’re in the area and suddenly find yourself needing to poop, I highly recommend this McDonalds.
Atmosphere: 5
Food: 4
Service: 4
karlo stewart
Its the cleanest and friendliest mcdonalds ive seen in maryland. Food is always fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Rachel 44
After being handed a drink and the person at the window saying wait what’s your order? We. Have the employee our code and he said whatever, handed me a half empty drink with about 3 ice cubes in it and proceeded to angrily give us our food. Safe to say we felt very uncomfortable.
Atmosphere: 1
Food: 3
Service: 1
André247
Nice location. Fresh food!
Atmosphere: 5
Food: 5
Service: 5
Shahid Khan
During ordering at the drive thru, I asked for a large size drink as part of the Happy Meal and stated it clearly. When picking up the order, I was given a small size drink. When I brought this to the attention of the attendant, he implied I was wrong and had ordered a small by pointing to the receipt he had. He did not try to correct the order. I feel this could have been handled better by this employee. I will not be returning to this restaurant.
I also feel that the value of their products has gone way down. The price of the happy meal to the price of their fries and the portion sizes given.
Atmosphere: 3
Food: 3
Service: 1
K Rose S
Nice workers but the dining area is disgusting. Hand sanitizer is out and one of the doors to enter/exit the play place doesn't work, feels like a hazard.
Heather Nalley
The buns were not toasted and the cheese they used for the wraps was cut up sliced cheese, instead of the shredded.
Atmosphere: 4
Food: 4
Service: 4
Chris Rolon
they made me an extra ice cream cone on accident and instead of giving it to me they threw it away 😂😂
Kirk Miller
They just served me the most disgusting crispy chicken sandwich I have ever had in my life, almost like it was three days old and rubbery. Couldn't even chew it.
Service is good but they can't help it if there's bad customers creating issues but will help if it's reported. My biggest complaints are the app.
Atmosphere: 4
Food: 4
Service: 4
Ame -me
Food was decent. Service not so much. Also, if you want to go through the drive-thru but are not from around here, Google Maps will tell you to turn right, but wait until the second right. The setup is weird.
Atmosphere: 2
Food: 3
Service: 2
RAY PEREZ
Management helped me with my three grandsons, in bringing the food to the table. Carrying around with 2 two year olds and a four year old is a lot of work. My compliments to all the mothers that manage this everyday
Atmosphere: 4
Food: 4
Service: 4
Aurora Schmidt
An excellent McDonald's with clean and updated seating and a very nice play place! The food is always fresh and service is always good.
Atmosphere: 5
Food: 5
Service: 5
Jeff Martens
Ordered a meal with a Coke Zero. Got a sugary Coke instead. Trashed it.
drive thru experience: used promo for large fries, large coke, double cheeseburger and a mcchicken *the price should've been $6.68 before taxes. confirmed my order.
swiped my card, looked at the receipt, instead of a mcchicken they mistakenly put med diet coke. which was $7.17 before taxes.
staff was rude for it being their mistake; not even apologetic. manager on duty definitely rode the short bus as I explained that I was not charged the correct amount. and proceeded to tell me that the mcdouble is not part of the buy one get one for a $1. for which I also agreed because I ordered a DOUBLE CHEESBURGER... but I digress.. after hearing her response, I gave up and didn't believe she was intellectually capable of handling the situation as a Manager on duty.
Essentially I paid more than I had to, and was trying to explain it to the staff but was disrespected and treated like it was my fault. NEVER COMING BACK and WOULD'NT RECOMMEND THIS MCDONALDS LOCATION, whoever I spoke to needs reeducation on basic customer service and POS training as I'm sure there was a way to handle my order without the hassle; there's a language barrier at the drive-thru which is fine but if you're an English speaker and have an issue with an order you're SOL. Until you get the unqualified manager who believes you're the problem and then your double SOL.
Atmosphere: 1
Food: 1
Service: 1
I stopped here on the way home to Delaware the morning after a New Year’s Eve party, where I mainly consumed raw oysters, espresso martinis, and tequila shots.
With my bowels protesting last night’s decisions, I pulled over at McDonalds and sought relief.
What a delight! Not only was the bathroom
spotless, it has those European doors that close all the way, leaving no visible cracks. Also, any embarrassing noises were drowned out by the smooth crooning of Rod Stewart piped in from the main dining room.
If you’re in the area and suddenly find yourself needing to poop, I highly recommend this McDonalds.
Atmosphere: 5
Food: 4
Service: 4
Its the cleanest and friendliest mcdonalds ive seen in maryland. Food is always fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
After being handed a drink and the person at the window saying wait what’s your order? We. Have the employee our code and he said whatever, handed me a half empty drink with about 3 ice cubes in it and proceeded to angrily give us our food. Safe to say we felt very uncomfortable.
Atmosphere: 1
Food: 3
Service: 1
Nice location. Fresh food!
Atmosphere: 5
Food: 5
Service: 5
During ordering at the drive thru, I asked for a large size drink as part of the Happy Meal and stated it clearly. When picking up the order, I was given a small size drink. When I brought this to the attention of the attendant, he implied I was wrong and had ordered a small by pointing to the receipt he had. He did not try to correct the order. I feel this could have been handled better by this employee. I will not be returning to this restaurant.
I also feel that the value of their products has gone way down. The price of the happy meal to the price of their fries and the portion sizes given.
Atmosphere: 3
Food: 3
Service: 1
Nice workers but the dining area is disgusting. Hand sanitizer is out and one of the doors to enter/exit the play place doesn't work, feels like a hazard.
The buns were not toasted and the cheese they used for the wraps was cut up sliced cheese, instead of the shredded.
Atmosphere: 4
Food: 4
Service: 4
they made me an extra ice cream cone on accident and instead of giving it to me they threw it away 😂😂
They just served me the most disgusting crispy chicken sandwich I have ever had in my life, almost like it was three days old and rubbery. Couldn't even chew it.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Service is good but they can't help it if there's bad customers creating issues but will help if it's reported. My biggest complaints are the app.
Atmosphere: 4
Food: 4
Service: 4
Food was decent. Service not so much. Also, if you want to go through the drive-thru but are not from around here, Google Maps will tell you to turn right, but wait until the second right. The setup is weird.
Atmosphere: 2
Food: 3
Service: 2
Management helped me with my three grandsons, in bringing the food to the table. Carrying around with 2 two year olds and a four year old is a lot of work. My compliments to all the mothers that manage this everyday
Atmosphere: 4
Food: 4
Service: 4
An excellent McDonald's with clean and updated seating and a very nice play place! The food is always fresh and service is always good.
Atmosphere: 5
Food: 5
Service: 5
Ordered a meal with a Coke Zero. Got a sugary Coke instead. Trashed it.
Food: 2
Service: 1
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