Dunkin'
10 Cranbrook Rd, Cockeysville
(410) 666-2489
Recent Reviews
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Excellent
Atmosphere: 5
Food: 5
Service: 5
I think the staff is great. There seems to be some disconnect with who is working the mobile order station. Seems that is chaotic inside which causes the long lines outside and inside. The mobile order line is not being used either. I think they need to have stations and work efficiently. I visit this location because it has a drive thru and its convenient
Atmosphere: 4
Food: 4
Service: 4
i put in a coffee at the kiosk w cream and sugar and yet it was made black
Atmosphere: 3
Service: 3
If I could do no stars I would young middle eastern girl has the worst attitude you can imagine literally threw me my order , as I was waiting another guy ( worker ) come up to her and they start hugging and mouth feeding or kissing her while she’s working on my sandwiches truly a shame never coming back here again
Atmosphere: 1
Food: 1
Service: 1
I pulled up to the drive thru and asked the crew member to wait a second. I then proceeded to ask for a small dragon fruit refresher with green tea and lemonade. This was the first time i was told that i couldn’t get both juices in my refresher. I will not be ordering from this location again.
Atmosphere: 5
Food: 1
Service: 1
Please stop mixing up John G and John H orders guys. If I get the wrong meal one more time I'm going to start getting angry.
The boston cream donuts hardly had any cream inside! Won’t try this location again
They don't say hello when you walk in. You can stand there for 5-10 minutes without being greeted.
The food was fresh and the service was fast but there are only three tables at this location. People sitting around waiting for stuff just sitting at the tables. So what's a mom and kids to do? You can imagine that three tiny tables at 10:30 on a Saturday there's totally nowhere to sit. So we ventured outside and there's absolutely nowhere to sit outside, no picnic tables nothing. So we sat in the grass. Even though the parking lot and the grass area is absolutely huge. Please add a bunch of outside seating to accommodate all your customers.
Atmosphere: 3
Food: 5
Service: 3
They didn't have any donuts... It wasn't busy, so I'm not sure what was up with that. Left without getting anything.
Restaurantji Recommends
My coffee is usually made correct, but the donuts are always stale. The hot sandwiches are never toasted like requested.
Atmosphere: 2
Food: 1
Service: 2
Cocoa mocha was made poorly
Atmosphere: 3
Food: 1
Service: 3
I go to this dunkin everyday. Today I made a mobile order but couldn't go to the location. I came back later to see if they could remake it and they lied saying they didn't get my order They didn't even look to see. It takes 2-3 minutes to remake a drink. Get all new staff everyone was rude in there.
Service: 1
Service at the location in horrible. I ask for a tosted bagel with cream cheese and if they can cut the begal in half. I ended
up getting an untosted begal and it wasn't cut in half. This happened several times at this location. And when I ask them to correct my order the lady give me an attitude and no apology.
Service: 1
Horrible, Dunkin’ Donuts horrible customer service.
Food: 4
Service: 1
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