Dunkin'
10 Cranbrook Rd, Cockeysville
(410) 666-2489
Recent Reviews
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My coffee is usually made correct, but the donuts are always stale. The hot sandwiches are never toasted like requested.
Atmosphere: 2
Food: 1
Service: 2
Cocoa mocha was made poorly
Atmosphere: 3
Food: 1
Service: 3
I go to this dunkin everyday. Today I made a mobile order but couldn't go to the location. I came back later to see if they could remake it and they lied saying they didn't get my order They didn't even look to see. It takes 2-3 minutes to remake a drink. Get all new staff everyone was rude in there.
Service: 1
Service at the location in horrible. I ask for a tosted bagel with cream cheese and if they can cut the begal in half. I ended
up getting an untosted begal and it wasn't cut in half. This happened several times at this location. And when I ask them to correct my order the lady give me an attitude and no apology.
Service: 1
Horrible, Dunkin’ Donuts horrible customer service.
Food: 4
Service: 1
I've recently discovered I love their iced coffee, and anytime I stop by the drive through, they are speedy, polite, and my order is always accurate. I have totally stopped going to the other big name coffee place.
Food: 5
Service: 5
I visit this particular location often. The manager, and the staff ate always friendly, smiling, laughing, I love it, actually the manager knows my family so well she'll know my order from my voice when I come thru drive thru, very friendly staff, they go far and beyond service, I totally recommend this location. ????❤❤❤❤?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Sausage Egg and Cheese
This is the second time this has happened to me and usually during the morning, the cashier at the drive thru window this morning gave me my total, she said $10, I was ok but something in me said ask for the receipt. My total wasn't $10 it was $9 and some change. She didn't give me my change nor receipt when she handed me my items. I'm ok with tipping and never had an issue doing so, like ma'am what if I needed my change back? She looked surprised when I asked for my receipt. Just a reminder if you are paying with cash and they give you an even amount....make to ask for your receipt! Check the amount so that way they don't think it's ok to keep your change without your knowledge.
Atmosphere: 3
Food: 3
Service: 3
Went to drive thru recently early morning and waited nearly 15 minutes for a macchiato and had to blow the horn to get attention and of course the owner wasn’t there and I was late for work
The food never disappoints and is always delicious. Dunkin’ is perfect for breakfast and they have many kinds of donuts and they have munchkins as well. The deals are always good as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Lemonade Refreshers
Restaurantji Recommends
Rush on every cup made but never busy
Atmosphere: 2
Food: 2
Service: 1
Food is prepared well, most of time. My order is correct, most of the time. SOME of the staff is competent, most are not. All of them however have garbage additudes. Except for one. Jollier middle aged man, he's cool. The rest of the crew just suck. Gonna start taking my business elsewhere and am willing to take the extra few minutes to do it at this point. Maybe their additides won't collectively suck, one day.
Atmosphere: 1
Food: 3
Service: 1
This review is written by a camper at St. Joseph VBS. Your hot coffee is the perfect thing to wake up to! The munchkins are so good! The staff here is always nice and polite! Thank you!
The fact that this staff can barely speak or understand English might be excused if they were at least polite, but they’re just plain rude. Today was the last straw. After having to repeat my order 3 times (bacon egg and cheese croissant with sweet pepper bacon), they gave me 2 sausage egg and cheese croissants. When I brought it back to the window they all got attitudes and looked at me like it was my fault. To make the experience worse, the sandwich is mediocre at best. This location won’t be getting a penny more from me.
Atmosphere: 1
Food: 1
Service: 1
Very terribly ran, customer service easily the worst of any Dunkin I've ever been too. The guys who takes your orders has an attitude like a teenager who doesn't want to be at work, grow up and work
Atmosphere: 1
Food: 1
Service: 1
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