Starbucks

Name: Starbucks
Address: 11351 York Rd, Cockeysville, Maryland, 21030, US
Telephone: (443) 591-7194
Price range: $
Rating: 3

$ • Coffee Shops

Hours:
11351 York Rd, Cockeysville
(443) 591-7194

Menu Order Online

About Starbucks

Starbucks is a rest stop with a friendly atmosphere and accommodating baristas. They are known to quickly resolve any issues and make customers feel valued. The beautiful dark wood interior is a great place to spend the day doing work. This location gets busy but the people working there always stay calm. The drink quality is consistently praised and ready quickly. It's a standalone building in a plaza, so there are other stores to shop at while you enjoy your coffee. There are two single bathrooms.

Recently, customer service has declined, and some visitors have experienced slow service and inconsistent drink quality. For example, orders like venti drinks are sometimes not filled to the top, and the flavor can vary. One customer shared that the drive-thru can be slow, and their food and drinks are rarely perfect. There was also an incident where a customer’s request to fill a drink without ice was met with unnecessary debate by the closing manager, which upset them.

Despite these issues, the location is appreciated for its friendly staff, especially one employee who made a customer with autism feel heard and cared for, creating a positive experience. Overall, while the atmosphere remains welcoming, some aspects of service and consistency could improve.