Cold Stone Creamery

I ordered a medium and they put a small cup inside the medium and filled the ice cream in the small.

College Park Cold Stone store is the worst, even though the employees and manager are good. The cheap owner doesn't fix the cash register machine and it's been a while now. I lost so many points because of that issue. When you call the owner, he doesn't even bother to pick you up.

We've been to this location with fine experiences before but today we had a frustrating and very bad experience. There was a problem with the computer system. The customer in front of us tried to buy a cake and the system froze and they left without their cake. The server then completed my order for myself and my kids, however they system was still down and she did not warn me. Once we went to pay, I could not pay with the gift card I intended to use. She was on the phone with her manager trying to solve the issue, but the only option they gave me was to pay cash or zelle directly to the manager. I spoke with the manager, Prebu, as well and he offered me the same. I expressed my frustration at not being told there was an issue before we ordered and at not being able to use the gift card, which was why we had chosen to go there. Fortunately, I had cash because I did not feel comfortable or that it was professional to offer a personal zelle as payment. It was a poorly handled situation and I think the establishment should have taken the loss to keep a customer. Not planning on going back here again.

Service: 1

I'm not sure what happened but my ice cream tasted like soap when i it brought home ?

Brian had great customer service today. He was super helpful!!

Food: 5

Service: 5

Brian was so helpful and really patient, we appreciate

Atmosphere: 5

Food: 5

Service: 5

Best ice cream I ever had and Brian was very helpful

Atmosphere: 5

Food: 5

Service: 5

BRIAN WAS AMAZING GREAT CUSTOMER SERVICE 10/10!!

Atmosphere: 5

Food: 5

Service: 5

Brian was great today!

I came in with my staff and Brian was so helpful and kind! Excellent service.

Atmosphere: 5

Food: 5

Service: 5

The place is small, there's only one table with two chairs. I was served pretty fast but the ice cream wasn't great. The toppings were good, but the ice cream itself had a texture closer to cold pudding or marshmallow fluff than ice cream. It was also pretty bland, again the toppings were the only appetizing part. Usually when ice cream melts, it turns into a puddle of cream at the bottom of the cup, but my ice cream stayed in a congealed blob. It was unpleasant. I would not recommend, the quality does not match up to the prices. You'd be better off getting a frappucino from the Starbucks right around the corner, it would cost about the same and taste 10× better.

Atmosphere: 3

Food: 1

Service: 5

The employee was on her phone that she didn’t even notice I walked through the door. Once she made my ice cream and rung me up, she got back on her phone to check it not noticing when I was ready to pay.

Atmosphere: 5

Food: 5

Service: 3

Possibly the worst cold stone I've ever been to. The service is not very good and the place is extremely slow even when there are only about 5 people in there. The guy in the back was just on his phone, and it seemed like the two employees that were serving people didn't know what was even going on.

Atmosphere: 2

Food: 3

Service: 1

Not the nicest cold-stone I have been to at all, and they are very slow. The gentleman with the braids was very nice and was trying to get customers in and out; however, the ladies had attitudes and took forever. This experience was kind of annoying considering parking is not free. Also not the cleanest it smelled a bit funky.

Atmosphere: 1

Food: 5

Service: 1

Disappointing experience. Workers were very rude, lazy and rushed our experience. They also put a small cup in a medium cup and filled it. Cup was dirty was well. They told us we couldn’t mix flavors. We understood. Then because they were rushing and trying to get us out of there, along with other customers, they provided chocolate ice cream in our Reese’s peanut butter awesome sauce instead of sweet cream. Overall customer service was a 0/10. Food quality 4/10. Location atmosphere 2/10.

Atmosphere: 1

Food: 1

Service: 1